Betfair Reviews

4.7 Rating 7,667 Reviews

95 %

of reviewers recommend Betfair

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4.7

Based on 7,667 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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rebecca.shuai@betfair.com

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Anonymous

Anonymous // 01/01/2019

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“Used for years, and what they did for me: Hi Aivaras Yes, I have now looked into your account here and can see that a business decision was taken by our traders on your account. This relating to the fact that you are no longer eligible for Gaming Promotions. In this case, please note that since this decision has been made by a higher and different department to Customer Support, nothing more can be added to why this decision was made here. At Paddy Power Betfair we offer a wide range of promotions and concessions to our customers. These include Money Back Specials, Best Price Guaranteed, Free Bets and other bonuses. Our Trading Department review accounts on a regular basis, we regret to inform you that we are no longer able to offer you any such promotions, with immediate effect. This decision has been taken after careful consideration and will not affect your ability to bet on our Sportsbook or any other Paddy Power Betfair product. I do apologise for any inconvenience caused. This decision is in line with our Terms and Conditions; Paddy Power Betfair may, at its sole discretion and without any requirement to give reasons, exclude any customer from the Services generally or from receiving selected promotions (e.g. guaranteed best price; bonuses; free bets; enhanced prices; and money-back specials) and any other promotions and offers introduced by us from time to time. I thank you for your understanding. You at 13:50, May 21: why? Read You at 13:51, May 21: Why Me??????? Read Alexander at 13:52, May 21: Apologies for any inconvenience caused due to this restriction in place here on your account Aivaras. However, unfortunately, as this decision would be taken by a higher and different department to that of our customer support team, we would not have any further information as to why this decision was taken on your account. Furthermore, there would be no official notification sent in relation to this here. In this case, I can only repeat what I have already advised above, in that this is a business decision and we are unable to reverse this decision at any point in time. You at 13:53, May 21: I know why, because i made peposit limit, right? Read You at 13:53, May 21: deposit* Read Alexander at 13:55, May 21: We would not have any further information on this, as advised above please Aivaras. Therefore, kindly note that this decision would have been made by our traders in line with our terms & conditions and industry practice. Hence, why this business decision is taken and made from higher departmental authorities and there would be no way for us to contest this I'm afraid.”