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Betfair Reviews

4.7 Rating 7,709 Reviews

0 %

of reviewers recommend Betfair

Company Reviews

4.7

Based on 7,709 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Email:

rebecca.shuai@betfair.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer at Betfair since 2006. It has gone downhill, and in 2020 US Presidential election, they refused to pay thousands of customers including me for over 6 months. Just in Finland numerous cases reported by players. Would not trust them. They take months to reply, and always give a new excuse. Time wasters. There are better sites available. S This is 2 weeks later but it continued for months: https://www.marketwatch.com/story/more-than-two-weeks-later-sportsbooks-still-have-not-paid-out-bets-from-the-2020-presidential-election-11605806427”

Posted 1 year ago

“Thieves, if you win and try to withdraw, they'll close your account and steal the money! Avoid!”

Posted 1 year ago

“Used for years, and what they did for me: Hi Aivaras Yes, I have now looked into your account here and can see that a business decision was taken by our traders on your account. This relating to the fact that you are no longer eligible for Gaming Promotions. In this case, please note that since this decision has been made by a higher and different department to Customer Support, nothing more can be added to why this decision was made here. At Paddy Power Betfair we offer a wide range of promotions and concessions to our customers. These include Money Back Specials, Best Price Guaranteed, Free Bets and other bonuses. Our Trading Department review accounts on a regular basis, we regret to inform you that we are no longer able to offer you any such promotions, with immediate effect. This decision has been taken after careful consideration and will not affect your ability to bet on our Sportsbook or any other Paddy Power Betfair product. I do apologise for any inconvenience caused. This decision is in line with our Terms and Conditions; Paddy Power Betfair may, at its sole discretion and without any requirement to give reasons, exclude any customer from the Services generally or from receiving selected promotions (e.g. guaranteed best price; bonuses; free bets; enhanced prices; and money-back specials) and any other promotions and offers introduced by us from time to time. I thank you for your understanding. You at 13:50, May 21: why? Read You at 13:51, May 21: Why Me??????? Read Alexander at 13:52, May 21: Apologies for any inconvenience caused due to this restriction in place here on your account Aivaras. However, unfortunately, as this decision would be taken by a higher and different department to that of our customer support team, we would not have any further information as to why this decision was taken on your account. Furthermore, there would be no official notification sent in relation to this here. In this case, I can only repeat what I have already advised above, in that this is a business decision and we are unable to reverse this decision at any point in time. You at 13:53, May 21: I know why, because i made peposit limit, right? Read You at 13:53, May 21: deposit* Read Alexander at 13:55, May 21: We would not have any further information on this, as advised above please Aivaras. Therefore, kindly note that this decision would have been made by our traders in line with our terms & conditions and industry practice. Hence, why this business decision is taken and made from higher departmental authorities and there would be no way for us to contest this I'm afraid.”

Posted 1 year ago

“Worst bookies of the lot....free game prize pinball is fixed.... have a go and see for yourself how it floats ball in mid air whilst it waits for a losing slot to drop into...pathetic”

Posted 1 year ago

“Absolutely rip offs the slots are unbelievable 3000 down not a bonus yet.”

Posted 2 years ago

“Bad, bad, bad experience!”

Posted 2 years ago

“same winners on promos, they take take take off regular loyal customers”

Posted 2 years ago

“The worst online gaming site I've ever played! Bonus features when you eventually get them pay very little doesnt matter what stake you play, games crash just as you get a big win or feature even the free Pinball is rigged played everyday in December so 30 attempts my only win was 1 x 10p free spin!!! How Betfair have not been investgated by the Gaming commission is a mystery but then again a lot of gamers say they are as bad as the sites themselves. Gamers need to upload more videos showing there experiences I understand you win some you lose some however losing 99% of the time on these sites cannot be fair gaming and needs to be addressed.”

Posted 2 years ago

“I had a bet on tonights Football game Arsenal V Everton I had £50 on Arsenal at odds of around 7.15 after Everton scored the first goal. A ref number appeared and the bet was matched. When the goal was disallowed it immediately disappeared from my screen. I them had another bet of £100 against the draw as the score went back to 0.0. Immediately after Arsenal scored. I then called betfair telephone number and spoke to a girl in Malta who then said she couldnt help and told me to activate web-chat. A total waste of time on for half an hour so unhelpful. I ended up going offline as I couldnt be bothered waiting any longer. These guys are are dodgy.”

Posted 2 years ago

“betfair has to be the most fixed site I have ever played at 1000% fixed. and the customer service is terrible if your lucky enough to get response that is. overall its a n+(Negative-8) out 10 it's really bad if you want to play on slots play at a proper place like ojo or casumo don't even think about betfair believe me it's a scam they didn't even know what rtp was when I requested it 🤡@betfair.”

Posted 2 years ago

“Not to bad the slots are OK haven't won for a bit just have to play it at the right time”

Posted 2 years ago

“I will keep it short, terrible customer service, on 2 occasions changed my security question will be taking it up with the gambling commission.”

Posted 2 years ago

“Abysmal customer service. Small football bet still not settled 2 hours after the match finished. Live chat kept me waiting 10 minutes while they "found my details", then told me they were really busy, & haven't responded since. That was about 30 minutes ago. Absolutely pathetic from a supposedly leading bookmaker.”

Posted 2 years ago

“Totally widely scam using people money if you depositing high amounts they don’t listen in support just dummy support using their years into scam please stay away from it it’s biggest exchange company I have 10000$ there and they block my account and suspended without reason”

Posted 2 years ago

“Signed up for promotion, verified my account, let me deposit and done my bet which won but was waiting for it to settle, then my account has been deleted, had to go on live chat to see what the heck went on. They said Betfair and paddy are now merged together and I apparently have been banned from paddy despite not using them for years as I moved to sky bet, as this is the case Betfair deleted my account and told me not to bother with them or paddy and took my money. Never even had a Betfair account before either and will never advise people to use them after this, absolute cons! They let everyone sign up no matter what just to take your money then delete you later on!”

Posted 2 years ago

“If I could give it no stars I would. The last 10 or so deposits made via webmoney are kept by betfair for a week or two before they are transferred it to my bf account.Even thou I send them the receipt and the report from webmoney which shows that the money go instantly to betfair ewallet they still dont care about it. The customer support is useless. They have the same 3-4 lines to write. No real responses, every agent has his own idea about the time frames. They keep telling me to calm down and be patient or my deposit will be delayed even more if I keep contacting them. Who does that? I feel like I am being targeted. They keep telling me I will get an email with a response from their finance department and I never get any emails....This is by far the worst experience and I would never recommend this site to anyone.”

Posted 2 years ago

“Made a withdrawal on 01/06/21 for £150. Today is 18/06/21, and there is still no sign of the funds. No communications from Betfair at all, other than the chat which i initiate. Without doubt, the worst customer experience i`ve ever encountered. i wouldn1t give them any stars at all tbh.”

Posted 2 years ago

“First of all, Betfair is NOT a bookmaker; it is a sporting exchange. In other words, you are betting against other people on the exchange. Who sets the odds on any sporting event? You, me and all other Betfair users. I have been on Betfair since 2006 and I still see it as a betting exchange option where you can bet that a particular event WON'T happen. Plus, I use the Fairbot betting robot that makes me money and gives me an advantage. Check it out!”

Posted 2 years ago

“Do you bet and wanna win?? Basically I shouldn't be saying this, but I wanna help everyone here looking for real betting tips, i actually met someone on Instagram who changed my life, his username is AlexDurki_ and I believe he can change your life too, he made me a millionaire! I would definitely recommend him to anyone looking for real betting tips”

Posted 2 years ago

“I signed up as there were 50 free spins. I duly added funds but my free spins were nowhere to be seen. In a conversation on their chat line I was told I signed up using the wrong code and that was that. I then applied to have my funds returned which hopefully will happen. I would just like to advise any other prospective players to be extremely careful when joining. I felt very disappointed with the outcome as it obviously wasn’t very clear on their new player page”

Posted 2 years ago

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Betfair is rated 4.7 based on 7,709 reviews