Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 5,982 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 5,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 19th February 2026

1515

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fine and helpful when advising and taking order. However, it was Delivered to wrong address! Now have logistical problems, workmen waiting at correct address for it. This is costing me time and money. Need it sorting ASAP.”

Helpful Report

Posted 4 years ago

Hello Kanta, Thank you for taking the time to leave your feedback. I sincerely apologise that the courier did not change the delivery address as requested by ourselves. I believe that our customer service team has been in touch and offered some compensation in ways of apology for the issue with the delivery. Kind Regards, Emma

Posted 4 years ago

“Delivery for item i paid extra money for never turned up!!!!!!!!!! Delivery date 4th Oct Now the 7th......... UNRELIABLE”

Helpful Report

Posted 4 years ago

Hi Alexander, I'm sorry that you feel that you needed to leave us a 1 star review. You have contacted us this afternoon asking for an update on your order, when we have tracked it with the courier it does state that the order was delivered on the day specified. As requested by yourself, we are contacting the courier to ask for a proof of delivery photograph and will update you as soon as we hear back. Kind Regards, Emma

Posted 4 years ago

“Cannot comment on quality of flooring yet as it hasn’t arrived, paid for fastest delivery as I wanted to fit this weekend, tracked delivery driver and could see he was local at 17.09 carried on waiting as delivery scheduled before 17.45 tracked again at 18.00 and the item has been booked back in at their service centre @ 17.45 no call text or anything. I work with public on an appointment basis and there is no way I would leave someone waiting all day and not turn up It’s not the end of the world but it’s time I will never get back and a days leave wasted, if it turns up I will leave another review based on the quality”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave this feedback. I apologise that your delivery did not arrive on Friday as requested. I have contacted the courier and they are investigating why your order was not delivered. I appreciate this doesn’t help you therefore I have refunded the next day delivery fee. The courier, DX, have confirmed that your item is back out for delivery to you today and should be with you by 11:46am. If you have any issues at all today, please contact our customer service line on 0800 17 07 123 or contact us on sales@best4flooring.co.uk and we will chase this with the courier again. Take Care, Emma

Posted 4 years ago

“Two of 3 cushion vinyl arrived with puncture holes. One roll was unusable. No able to get phone reply constantly engaged. Sent e mail on Tuesday warning that fitting was on Friday no response. Have sent new e mail requesting replacement roll Today 2 o clock not hopeful of reply under the hour.”

Helpful Report

Posted 4 years ago

“Placed order and was given a delivery date. This was missed and phone numbers on website did not work. Got a response via the online form that the goods had been collected and would be with me the following working day. This was again missed and again the phone numbers on the website failed to work. Then received an email saying the goods had been damaged and my order was cancelled! V.poor customer service.”

Helpful Report

Posted 4 years ago

Hello I am extremely sorry that this happened to your order Shaun. Our phone lines are open between 9am and 5pm on weekdays, they can be extremely busy as to why you might not have been able to get through to us. I am sorry that your goods were damaged in transit, we didn't want the goods to be delivered to you in that condition. I have replied to your email and would be more than happy to sort out a different product for. Ill look forward to hearing from you Shaun. Take care Grace

Posted 4 years ago

“I'm so disappointed with the service i received. Through the website i chose a delivery date for my floor, and scheduled contractors to come and lay the floor then. Their automated email telling me that my order would not be delivered until a month after agreed date, went i to my junk mail so i didn't even receive it. Noone attempted to call me to tell me about it. I only found out on the day eaiting for delivery, when i checked with them where is the order. I was offered no apology for the delay. Frustrated i asked if i can change to floor to a differe one, to speed it up (was told same colour in different size is readily available and will be with me within 4 qorking days). I paid extra for it and then I had to move contractors a bit but thought at least i won't be without floor for over a month but only a week. But no, i once again get an email a day before (sent automatically again to my junk mail) that they have some delay again and once they have the order they'll let me know. I asked to raise a complaint as I'm just lost for words at this point. That was ignored. When i insisted was told i need to jump through the hoops to raise complaint. I haven't even gotten the floor yet bit the frustration is unreal. I wouldn't normally complai about things like that, but they specifically allow you to chose the date kn which you can get the order, no mention this is subject to availability or anything like that. I odered from this company specifically because they said they can deliver it on time. I wasn't offered any compensation, i had to ask for apology and i requedted multiple times for someone to call me - all in vein. Definitely never buying through them again and will never recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Ordered a sample, should have arrived 3rd November but still no sign went with another company as too late to wait any longer, hot tub being fitted tomorrow!!!”

Helpful Report

Posted 5 years ago

“Have not received my order, should have arrived 3rd November.”

Helpful Report

Posted 5 years ago

“I ordered a roll of flooring and spray glue, but the glue did not arrive.”

Helpful Report

Posted 5 years ago

“Customer service is terrible...not bothered about meeting the customer needs...would not reccomend to anyone”

Helpful Report

Posted 5 years ago

Hi Christine, Thank you for taking the time to leave us your feedback. Our records show that you ordered a sample from ourselves on September 13th. This was shipped out to you with Royal Mail 1st class post on September 15th and we have had no correspondence from yourself since this date. I'd like to understand why you feel that our customer service was terrible and that you would not recommend Best4flooring so will reach out to you shortly and hope to rectify the issue, Thanks again, Phil

Posted 5 years ago

“Still waiting for delivery and no contact from Best4flooring Ltd. Disappointed”

Helpful Report

Posted 5 years ago

Hello Linda, Thank you for your review. Someone will be in contact with you directly about this issue. Kind Regards, Grace

Posted 5 years ago

“Still Waiting - 2 weeks later. No correspondence - nothing”

Helpful Report

Posted 5 years ago

Hi John, I can only apologise that you have not received your order but thank you for bringing this to my attention. TNT collected the item from ourselves on July 22nd and after speaking with them this morning, unfortunately the item has lost in their network so I'm sincerely sorry that nobody from TNT has notified you or ourselves about the missing item. I've emailed you to confirm the above information and the options available to you so we can rectify the issue. Again, I can only apologise for the inconvenience caused, Phil

Posted 5 years ago

“The delivery is severely below my expectations. Waiting in all day from 8am to 7pm without notification. When the item failed to arrive I tried to contact the delivery company for information only to find they closed at 6pm. Then to expect me to stay in a further day waiting for delivery is not acceptable. I recognise the title of this feedback revolves around the website and staff but would like you to recognise the delivery problems”

Helpful Report

Posted 5 years ago

Hi Mr Bean, Thank you for taking the time to leave us a review. I'm sorry to hear about the issues you had with the delivery from TNT. This does not represent our company values and we will take the matter up with TNT and strive to do better. Thanks again for taking the time to share your thoughts and we hope this doesn't deter you from ordering from us in the future. All the best Best4flooring

Posted 5 years ago

“Ordered 5 rolls 4 delivered other roll still not delivered held up job for a week absolute shambles. If you are going to state when you are going to deliver something you should do it. If its the couriers fault get a new courier absolute shambles”

Helpful Report

Posted 5 years ago

Hello Clive. Thank you for taking the time to leave us a review. I'm sorry to hear that TNT have only delivered 4 out of 5 rolls to you. Sadly no one from TNT have notified us about the issue so we will contact them now and we will be in touch with a resolution. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 5 years ago

“Unfortunately, the flooring was not as described. The description and photos say this is a black and white tile effect. It isn’t. It’s beige and black. It’s been laid in my bathroom and looks terrible against white tiles on the walls. Very disappointed. Definitely nowhere near white. I’ll be replacing it when I can.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review Helen. I'm sorry to hear you are unhappy with the product you received and can only apologise that you feel the colour is not white. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 5 years ago

“Never received the product on the estimate date given. Part of it was a delivery company they uses, has to cancel it in the end”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review Tanyaporn. I'm sorry to hear you are unhappy with the service you received and can only apologise as it does not reflect our values. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 5 years ago

“Not arrived yet - it’s been over a week”

Helpful Report

Posted 5 years ago

Hi Robert, Sorry to hear that your delivery has not arrived. I have chased this with TNT and they have confirmed that the goods have been lost in transit and I can only apologise that they have not notified ourselves of this issue. I have arranged for a replacement to be sent out today which will be delivered to you tomorrow. Kind Regards, Emma

Posted 5 years ago

“Ordered my floor and two bottles of adhesive, order turned quite quick and only received one bottle of adhesive, not able to ring so emailed them about it over a week ago but not heard a thing. Not very good service!!”

Helpful Report

Posted 5 years ago

“Requested sample and they didn't arrive.”

Helpful Report

Posted 6 years ago

Hi Linda, Sorry to hear that your free samples have not been delivered but thank you for bringing this to my attention. Unfortunately it seems that your samples have been lost in the post by Royal Mail so I can only apologise that this occurred. We have arranged for some replacement samples to be sent out today and these will be with you in the coming days. I can only apologise for the inconvenience that this has caused, but we look forward to you receiving the samples and hope that they are ideal for your home. Take care, Phil

Posted 6 years ago

“I only requested some samples of vinyl flooring, which were free. However when they arrived they were coaster sized and did not fully represent the pattern. As such they were entirely useless!”

Helpful Report

Posted 6 years ago

Hello Lynne, Thank you for taking the time to leave us a review. The cushion floor samples that you ordered are 19cm x 14cm and 22cm x 30cm, so it saddens me to hear that you were displeased with the free samples that you received from us We are usually complemented on the size of our free samples, however, we appreciate your feedback as we are always looking to provide the best service for our customers. Kind Regards, Emma

Posted 6 years ago

Best4Flooring is rated 4.8 based on 5,982 reviews