Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 6,167 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 6,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 31st July 2026

Leah

Best4Flooring 5 star review on 26th July 2026

Helen

Best4Flooring 5 star review on 25th July 2026

Melissa

Best4Flooring 5 star review on 12th July 2026

Neil

1564

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 16 packs of LVT from this company. They hid the true product details under a sticker on one of the packs and with a bit of googling I found the items substantially cheaper elsewhere and they refused to refund the difference. Instead they want me to return the items at my expense. I quoted Distance Selling Regs and have had no reply. POOR. AVOID.”

Helpful Report

Posted 3 years ago

Hi Prasanna, As discussed, this product is rebranded by all flooring companies. We do not guarantee a price match, especially after goods have been delivered. As mentioned, you are welcome to return these items if you wish. As per distance selling regulations, we are not obliged to provide free returns. I hope this clears up any confusion and I've confirmed all of your e-mails have been responded to in a timely manner so if you have any more questions, feel free to contact us.

Posted 3 years ago

“Never received the order !!!”

Helpful Report

Posted 3 years ago

Hi Sandra, Our sales team have gotten in touch with you this morning with a POD which included a photo of the item and also a signature. If there is anything further we can help you with please let me know

Posted 3 years ago

“Still waiting for delivery. Not happy. Changed delivery address last week.”

Helpful Report

Posted 3 years ago

Hi Katharine, I have looked in to this and cannot see any correspondence from yourself regarding your delivery or a change of address. Looking at the tracking, a redelivery has been booked by yourself for delivery tomorrow. If this is incorrect, can you please contact our Customer Service team at enquiries@best4flooring.co.uk

Posted 3 years ago

“I stayed in all day, had a day off work, nothing arrived despite the emails telling me it was out for delivery! It does not matter how good your flooring if it cannot be delivered when you say it will.”

Helpful Report

Posted 3 years ago

Hi Enid, I can see you spoke to our support team regarding this, and they have confirmed your item was misrouted by the delivery company and they have this out on the next working day from when it was due. Unfortunately, this can happen with a very minute percentage of parcels and I do apologise it happened to you. We hope you are happy with your flooring once it arrives!

Posted 3 years ago

“We ordered 4 sample pieces. We are still awaiting them to be delivered after a week and I have lost patience and interest in purchasing from this company”

Helpful Report

Posted 3 years ago

Hi David, Have you contacted our sales team regarding this at all? We send our samples out in the post so it is possible they could have been lost. If you contact our sales team they will be more than happy to send out a replacement.

Posted 3 years ago

“Delivery driver caused damage to our newly decorated hallway. Company policy is to deliver to kerbside. They are blaming my daughter because she answered the door? Ongoing”

Helpful Report

Posted 3 years ago

Hi Joanne, As mentioned, our delivery service is kerbside only. We are sorry this has happened and are doing background work to assist you as best as we can. Kind regards Best4Flooring

Posted 3 years ago

“Do not buy this vinyl product for a kitchen. The moment you spill anything that has any colour at all, chilli, beetroot, curry etc it stains immediately and permanently, and after a few short weeks needs to be covered by a mat. Its not fit for purpose for this room, and I would say for a bathroom, hallway or anywhere if theres any chance of contact with any product where a drop may stain it. Should not be so porous. Shame as i loved the colours, but after being down weeks its quite simply useless.”

Helpful Report

Posted 3 years ago

Hi, I am sorry that you are not happy with your flooring. Unfortunately, as stated on our website, this vinyl is not stain resistant to products which are likely to leave stains. I have sent you an e-mail with some advice which may help to remove the stains. Please let us know if we can be of any more assistance. Kind regards, B4F

Posted 3 years ago

“Flooring has been placed in the kitchen and is not fit for purpose. The floor can not be cleaned as is not stain resistant. Customer service was terrible to be told this is not covered in the guarantee. If the flooring is not stain resistant this should be made clear before ordering”

Helpful Report

Posted 4 years ago

Hi Jade, We are sorry to hear you are not happy with your flooring. As discussed, it is in the specification on our website that the vinyl is not stain resistant: https://www.best4flooring.co.uk/highlander-mcphee-sheet-vinyl-flooring Please let us know if there as anything else we can do to help.

Posted 4 years ago

“What an terrible and absolutely awful costumer service ! The same lady named clarisse pretending to be the costumer service provider and the manager. She had no idea what tiles were available on the website. She had no idea how the tiles looked like , why work in costumer service if you don’t want to help the costumers . Looks like she doesn’t want this company to do well . I was looking for plain tiles to match the patterned tiles The lady I spoke to categorically told me that they don’t do any type of plain tiles which was wrong information given to me and as I checked again and saw plain tiles I called again to ask for help and suggested that there are plain tiles, she then went back on her statement and started calling it as personal preference rather than admitting that she gave me wrong information . I only suggested that your company should invest in automated service as costumer care isn’t aware of tiles availability rather than apologising She was very rude and pretended to be the manager and hung up the phone . Cancelling orders shows extreme incompetence and arrogance of the company who is unwilling to take any sort criticism to make themselves better at their job !”

Helpful Report

Posted 4 years ago

Hi Kay, You spoke to one of our customer service team who advised that the tile you were enquiring about was not a completely plain tile and advised you to order a sample so that you could have your own opinion and to ensure that this tile was right for you. When you were not happy with this service and proceeded to shout and suggest that the team were incompetent, when we were trying our best to help you, the office manager then picked up the phone on behalf of the CS member that you spoke to, to advise that we would be ending the call as we have a zero tolerance policy when a customer is abusive towards our staff members, this is the reason we then cancelled and refunded your order, as was explained in an email to yourself. I hope you manage to find the flooring you require Kind regards, Best4Flooring

Posted 4 years ago

“I've booked delivery date on Thursday. Received a message from whatever system or whoever said it will be delivered on Wednesday, I return the phone number and text back I'm not home and request again it must be delivered on Thursday. They just ignore your request and deliver as their convenience! Customer service is absolutely BAD! That "Emma" said never receive my message, and just re-schedule delivery to Friday ! No sorry, no apology. Seems like it's my fault of not being here waiting for their royal delivery to come. When you sent them back the screen shot of the messages back and forth. Emma told me that the system can't handle return message. So the message is one direction only and you have to do as they told you to, no objection. And you got punished and never get it the date you want! Don't bother to buy anything from Best 4 Flooring. Service is BAD BAD BAD BAD BAD. No star should be given, I give 1 star because it don't allow me to write the review if no star given. Very Very Very angry and unhappy customer.”

Helpful Report

Posted 4 years ago

Hi Frances, Please accept our apologies with regards to the inconvenience this has caused you. Unfortunately, our tracking system is only outwards and we do not receive communication back. I can see that no delivery date was chosen when you placed your order so we put this on a standard delivery of 3 working days as was requested when choosing your delivery option. I can confirm after Emma spoke to you, that your delivery is out for today as agreed in your call. We are glad we got this resolved and hope you enjoy your flooring. Kind regards, Chloe

Posted 4 years ago

“I ordered a sample and still not received it”

Helpful Report

Posted 4 years ago

Hello Alison, I sincerely apologise that you have not yet received your sample. I can see that it was requested for you on the 28th January from Moduleo, so I will get this requested again. Best Wishes, Emma

Posted 4 years ago

“All fine and helpful when advising and taking order. However, it was Delivered to wrong address! Now have logistical problems, workmen waiting at correct address for it. This is costing me time and money. Need it sorting ASAP.”

Helpful Report

Posted 4 years ago

Hello Kanta, Thank you for taking the time to leave your feedback. I sincerely apologise that the courier did not change the delivery address as requested by ourselves. I believe that our customer service team has been in touch and offered some compensation in ways of apology for the issue with the delivery. Kind Regards, Emma

Posted 4 years ago

“Delivery for item i paid extra money for never turned up!!!!!!!!!! Delivery date 4th Oct Now the 7th......... UNRELIABLE”

Helpful Report

Posted 4 years ago

Hi Alexander, I'm sorry that you feel that you needed to leave us a 1 star review. You have contacted us this afternoon asking for an update on your order, when we have tracked it with the courier it does state that the order was delivered on the day specified. As requested by yourself, we are contacting the courier to ask for a proof of delivery photograph and will update you as soon as we hear back. Kind Regards, Emma

Posted 4 years ago

“Cannot comment on quality of flooring yet as it hasn’t arrived, paid for fastest delivery as I wanted to fit this weekend, tracked delivery driver and could see he was local at 17.09 carried on waiting as delivery scheduled before 17.45 tracked again at 18.00 and the item has been booked back in at their service centre @ 17.45 no call text or anything. I work with public on an appointment basis and there is no way I would leave someone waiting all day and not turn up It’s not the end of the world but it’s time I will never get back and a days leave wasted, if it turns up I will leave another review based on the quality”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave this feedback. I apologise that your delivery did not arrive on Friday as requested. I have contacted the courier and they are investigating why your order was not delivered. I appreciate this doesn’t help you therefore I have refunded the next day delivery fee. The courier, DX, have confirmed that your item is back out for delivery to you today and should be with you by 11:46am. If you have any issues at all today, please contact our customer service line on 0800 17 07 123 or contact us on sales@best4flooring.co.uk and we will chase this with the courier again. Take Care, Emma

Posted 4 years ago

“Two of 3 cushion vinyl arrived with puncture holes. One roll was unusable. No able to get phone reply constantly engaged. Sent e mail on Tuesday warning that fitting was on Friday no response. Have sent new e mail requesting replacement roll Today 2 o clock not hopeful of reply under the hour.”

Helpful Report

Posted 5 years ago

“Placed order and was given a delivery date. This was missed and phone numbers on website did not work. Got a response via the online form that the goods had been collected and would be with me the following working day. This was again missed and again the phone numbers on the website failed to work. Then received an email saying the goods had been damaged and my order was cancelled! V.poor customer service.”

Helpful Report

Posted 5 years ago

Hello I am extremely sorry that this happened to your order Shaun. Our phone lines are open between 9am and 5pm on weekdays, they can be extremely busy as to why you might not have been able to get through to us. I am sorry that your goods were damaged in transit, we didn't want the goods to be delivered to you in that condition. I have replied to your email and would be more than happy to sort out a different product for. Ill look forward to hearing from you Shaun. Take care Grace

Posted 5 years ago

“I'm so disappointed with the service i received. Through the website i chose a delivery date for my floor, and scheduled contractors to come and lay the floor then. Their automated email telling me that my order would not be delivered until a month after agreed date, went i to my junk mail so i didn't even receive it. Noone attempted to call me to tell me about it. I only found out on the day eaiting for delivery, when i checked with them where is the order. I was offered no apology for the delay. Frustrated i asked if i can change to floor to a differe one, to speed it up (was told same colour in different size is readily available and will be with me within 4 qorking days). I paid extra for it and then I had to move contractors a bit but thought at least i won't be without floor for over a month but only a week. But no, i once again get an email a day before (sent automatically again to my junk mail) that they have some delay again and once they have the order they'll let me know. I asked to raise a complaint as I'm just lost for words at this point. That was ignored. When i insisted was told i need to jump through the hoops to raise complaint. I haven't even gotten the floor yet bit the frustration is unreal. I wouldn't normally complai about things like that, but they specifically allow you to chose the date kn which you can get the order, no mention this is subject to availability or anything like that. I odered from this company specifically because they said they can deliver it on time. I wasn't offered any compensation, i had to ask for apology and i requedted multiple times for someone to call me - all in vein. Definitely never buying through them again and will never recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Ordered a sample, should have arrived 3rd November but still no sign went with another company as too late to wait any longer, hot tub being fitted tomorrow!!!”

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Posted 5 years ago

“Have not received my order, should have arrived 3rd November.”

Helpful Report

Posted 5 years ago

“I ordered a roll of flooring and spray glue, but the glue did not arrive.”

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Posted 5 years ago

Best4Flooring is rated 4.8 based on 6,167 reviews