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Best4Flooring Reviews

4.8 Rating 6,365 Reviews
95 %
of reviewers recommend Best4Flooring
Company Reviews Product Reviews
6,890
 Metrics Info
4.8
Based on 6,365 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Best4Flooring Reviews

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

Visit Website

Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lindsay E
Verified Buyer
“Cannot comment as still waiting for samples!!!!!!!!”
Helpful Report
Posted 2 years ago
Hi Lindsay, All samples are sent out with Royal Mail and should arrive within 3 working days. If you have still not received them, please can you let our sales team know via the contact form on the website so that we can issue a replacement?
Posted 2 years ago
Tim W
Verified Reviewer
“Awful, vinyl due yesterday, waited in all day and did not arrive. Email said 8am - 6pm delivery. No further updates or apology, simply no flooring!”
Helpful Report
Posted 2 years ago
Angela W
Verified Buyer
“I did not purchase but you are asking for a review. I did not purchase as the shipping costs to Northern Ireland was too much. I bought locally in my home town.”
Helpful Report
Posted 2 years ago
Lina W
Verified Buyer
“Very easy damage, not recommend.”
Helpful Report
Posted 2 years ago
Vernon M
Verified Buyer
“I was unable to purchase from Best4Flooring as their delivery company DX express failed to deliver the item. As long as DX is used for delivery I will not make any future purchases.”
Helpful Report
Posted 2 years ago
Vernon M
Verified Reviewer
“Best4floors provide a very poor delivery service. I ordered a roll of sheet vinyl. They failed to deliver on the day arranged even though I was in all day. They then failed to deliver on the rearranged day. Lost two days off work and had to to cancel and buy elsewhere.”
Helpful Report
Posted 2 years ago
Joe P
Verified Buyer
“Still waiting for delivery 03/01/24 paid for express delivery should have been delivered 28/12/23”
Helpful Report
Posted 2 years ago
Good morning Joe, Please contact us at deliveries@best4flooring.co.uk so that we can look in to this further for you. Kind regards
Posted 2 years ago
Fiona
Verified Reviewer
“A ridiculous and quite obscene rip-off surcharge for delivery to Aberdeenshire, beside Royal Deeside, under the false claim that this address is somehow an 'extremity' , followed by the arrival of badly damaged vinyl which had to be rejected due to rips right through the middle of the roll. Followed by complete absence of any kind of communication regarding the returned damaged goods, even nine days later. Poor performance on every count from sale to delivery to after-sales service. I am left without flooring right through the festive season and indeed without the slightest clue as to where that vinyl is now and when I can expect replacement or refund. Hopefully by sometime next year!”
Helpful Report
Posted 2 years ago
Fiona N
Verified Buyer
“firstly, they charge an extortionate extra fee for delivery to the centre of Aberdeenshire claiming this is an 'extremity' - this is daylight robbery. Then they despatch a seriously damaged roll of flooring at this obscene extra charge, which I had no option but to decline - so much for having my new flooring for xmas And finally, they have not communicated with me at all about the returned damaged goods, so I have no idea where in the world it is or if I will get a refund or replacement or what, and no idea of when the matter will be resolved. This has been a hugely distressing experience, I am a disabled pensioner without the means to get the required flooring elsewhere while this company dithers around doing nothing to solve the issue..”
Helpful Report
Posted 2 years ago
Nathan
Unverified Reviewer
“Difficult to adequately describe how terrible this company is. They do not ( and probably have no intention ) answer their phone. To put it into perspective I’ve spent 3 hours waiting for the phone to be answered on several occasions. They do not respond to emails in a timely fashion ie they respond in 5 days. No intention of placing an order with this company. How can a business operate this way? Complete time wasters, they’ve wasted over 4 hours of my time”
Helpful Report
Posted 2 years ago
Robert V
Verified Reviewer
“Purchase two rolls 2m x 6m (hallway) and 2m x 2m (bathroom) Both were laid by a professional floor layer. After floorlayer left , I noticed a mark on my bathroom floor (which is ingrained in the vinyl) I email this company with details invoice number and explanation. I waited over a week to receive a reply from “Michelle” to state I need to submit a complaints form! Complete the complaints form as requested and waited another week for a response where I had to email again asking where is my response as stated on their website they get back within 48 hrs!!The email I finally received was abrupt and rude and basically telling me I’m a “liar” and the mark could have been done by the fitter (which wasn’t the case at all) Absolutely appalling customer service and I will never use this company again totally shambolic”
Helpful Report
Posted 3 years ago
Hi Robert, I'm sorry that you feel you have had bad service. We do include clear advice in our order confirmations to check your flooring for defects before fitting, as with all responsibility, we can't accept liability for visible defects after installation. If defects are spotted before installation, we can quickly rectify the issue.
Posted 2 years ago
Kim H
Verified Buyer
“I’m still waiting for my sample. Requested over a week ago. Poor service”
Helpful Report
Posted 3 years ago
Good afternoon Kim, I can see by your Royal Mail tracking information that your sample was delivered today at 11.09am. We'd appreciate it if you could amend your review to reflect this. Kind regards
Posted 3 years ago
Gabriel T
Verified Buyer
“Purchased tape and 35 m2 and chose express delivery. Received confirmation that items would arrive on Monday 16th Oct. It's the 20th today and nothing has arrived nor has anyone from Best4flooring contacted me in this regard. Asked for a refund as the shipment was not fulfilled. Again, no replies. Escalating complaint. How can I recommend the company to anyone based on my experience??”
Helpful Report
Posted 3 years ago
Good afternoon, I can see you contacted us at 11.21 today and we are currently looking into why you have not yet received your delivery. It is with the courier and I will provide you with an update in due course.
Posted 3 years ago
Mohammad I
Verified Reviewer
“One star is too much, can't give any more than that as I don't have the item i ordered and paid express delivery for. The delivery driver left the item on my doorstep and signed for it him/herself and claimed that they had instruction to do so by myself via the doorbell. Now my order is missing presumed stolen but because they have a picture of the item on my doorstep it's all good Best4Flooring is happy the delivery has been made. WRONG the order is complete once I have the item and I or someone has signed for it, not just dumped outside my house. First and last time i use this company ever again, ABSOLUTELY DISGUSTING.”
Helpful Report
Posted 3 years ago
Claire T
Unverified Reviewer
“Excellent product after they delivered the right flooring as the first 33 boxed were labelled incorrectly so sent right back. Sales team kept saying next day delivery 5 days later the correct boxes arrived, after so many excuse even though they were in the wrong. 1 box damaged. Email sent yesterday and no response. The after sales team don't want to know. Spent £1,500 be certain it's 100% even though it's a fab product.”
Helpful Report
Posted 3 years ago
Daniel T
Verified Reviewer
“Very disappointed, ordered through amazon. I waited a week to be told was no longer stocked. Then rang and was told they had some left in stock, asked to buy some of it, took about 8 emails and still hadn't given me a viable way of purchasing the stock. Chased them up in an email and still haven't had a response. Very disappointed, customer service is bad and unable to sell their own stock. Shocked would be an understatement. I would not recommend this company.”
Helpful Report
Posted 3 years ago
Good morning Daniel, Unfortunately, the stock was not available in our warehouse and as explained, the product is discontinued. I hope you managed to find what you need and if you need any further assistance please do not hesitate to contact us. Thank you
Posted 3 years ago
Roberta
Verified Reviewer
“Awful service - asked for express delivery and not had anyone contact me regarding the status of the delivery. Nobody answers the phone and it’s just been a shocking experience. Need a refund asap”
Helpful Report
Posted 3 years ago
Good morning Roberta, I do apologise you haven't been able to get through on our telephone lines. I can confirm we do have a team answering the phones, but the lines are extremely busy. Have you tried e-mailing the deliveries team as suggested on the line? They should be able to help you swiftly. deliveries@best4flooring.co.uk
Posted 3 years ago
Good Morning Roberta, Your requested delivery date of 29/09 has been processed, this is confirmed in your order confirmation. Please let us know if there is anything else we can help you with.
Posted 3 years ago
Vicky C
Verified Buyer
“Haven’t received my item, been back and forward with customer services today was told couldn’t get a refund as it was bespoke order and still awaiting the order”
Helpful Report
Posted 3 years ago
Nicky M
Verified Reviewer
“Customer service is useless. I have been waiting for three weeks for a refund for a wrong order. I keep getting asked EVERY DAY for a tracking number and delivery which I have sent the tracking number being totally irrelevant as it was delivered back to them on 25 August. Time wasted and so frustrated just please get a grip and sort my refund!”
Helpful Report
Posted 3 years ago
Susan V
Verified Buyer
“Didn’t receive the sample I asked for but did receive 2 invoices for another customer and 2 samples.”
Helpful Report
Posted 3 years ago
Best4Flooring is rated 4.8 based on 6,365 reviews
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