Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 5,982 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 5,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 19th February 2026

1515

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received my item, been back and forward with customer services today was told couldn’t get a refund as it was bespoke order and still awaiting the order”

Helpful Report

Posted 2 years ago

“Customer service is useless. I have been waiting for three weeks for a refund for a wrong order. I keep getting asked EVERY DAY for a tracking number and delivery which I have sent the tracking number being totally irrelevant as it was delivered back to them on 25 August. Time wasted and so frustrated just please get a grip and sort my refund!”

Helpful Report

Posted 2 years ago

“Didn’t receive the sample I asked for but did receive 2 invoices for another customer and 2 samples.”

Helpful Report

Posted 2 years ago

“Trying to telephone customer service been on hold for 44 minutes so far. This does not inspire confidence in your company. 😠”

Helpful Report

Posted 2 years ago

Good morning Lorraine, I do apologise you had to wait in a queue to get through to our sales team. We are currently extremely busy. If you still require to speak to somebody, please e-mail your query to sales@best4flooring.co.uk and a member of the team will call you back.

Posted 2 years ago

“Customer service was great - really helpful. Unfortunately, there were 2 issues with the order: 1. Delivery was 1 day late. DX tracking was of no help. Indicated that the delivery would be on time and gave no indication that the order would be delivered late. 2. The flooring had a hole / tear (see attached photo. Fortunately, it was close to an edge and could but cut out.”

Helpful Report

Posted 2 years ago

“Shocking returns process. Still waiting for my return. No1 knows where my parcel is that has been collected. Website is awful as the beading colour isn’t even shown.”

Helpful Report

Posted 2 years ago

Good morning Heather, We have been in touch with the courier about this, and when collectioned was attempted there was no-one at the property and they couldn't get in touch by telephone either. If you still need your item collecting, please get in touch with our sales team. We do try to make our listings as clear as possible as the name of the beading matches the name of the flooring. However, we have a sales team that will be more than happy to help should you need further information.

Posted 2 years ago

“I don't know whether Best4flooring products are good or not, as the Vinyl flooring I bought never turned up. They use a delivery company called DX Express. Four separate delivery dates were made, but no one ever turned up. Each time I waited in all day, or got a neighbour to do this. I even took the day off work once, and still no one showed. When I informed Best4flooring they immediately gave me a refund, so to be honest, they're probably not a bad company, but they have an unprofessional, unreliable delivery company. This is unfortunate, as I really liked the look of their products.”

Helpful Report

Posted 2 years ago

Hi, I do apologise that this happened, it is very rare that instances like this do occur, but I am glad this got resolved quickly for you. We hope to be able to assist again in the future.

Posted 2 years ago

“Have called so many times but nobody answers. Hugely disappointed, to say the least!!!!”

Helpful Report

Posted 2 years ago

Hi Debbie, I'm sorry you've not been able to get in touch with us. Our telephone opening times are 10-4 Mon-Fri. Failing that, you can contact us on sales@best4flooring.co.uk

Posted 2 years ago

“Still awaiting delivery every thing at a standstill intill the item's arive.☹️”

Helpful Report

Posted 2 years ago

Hi Bruce, I'm sorry you haven't received your item yet. Please get in touch with our sales team at sales@best4flooring.co.ukand they will be happy to help.

Posted 2 years ago

“I bought 16 packs of LVT from this company. They hid the true product details under a sticker on one of the packs and with a bit of googling I found the items substantially cheaper elsewhere and they refused to refund the difference. Instead they want me to return the items at my expense. I quoted Distance Selling Regs and have had no reply. POOR. AVOID.”

Helpful Report

Posted 2 years ago

Hi Prasanna, As discussed, this product is rebranded by all flooring companies. We do not guarantee a price match, especially after goods have been delivered. As mentioned, you are welcome to return these items if you wish. As per distance selling regulations, we are not obliged to provide free returns. I hope this clears up any confusion and I've confirmed all of your e-mails have been responded to in a timely manner so if you have any more questions, feel free to contact us.

Posted 2 years ago

“Never received the order !!!”

Helpful Report

Posted 2 years ago

Hi Sandra, Our sales team have gotten in touch with you this morning with a POD which included a photo of the item and also a signature. If there is anything further we can help you with please let me know

Posted 2 years ago

“Still waiting for delivery. Not happy. Changed delivery address last week.”

Helpful Report

Posted 2 years ago

Hi Katharine, I have looked in to this and cannot see any correspondence from yourself regarding your delivery or a change of address. Looking at the tracking, a redelivery has been booked by yourself for delivery tomorrow. If this is incorrect, can you please contact our Customer Service team at enquiries@best4flooring.co.uk

Posted 2 years ago

“I stayed in all day, had a day off work, nothing arrived despite the emails telling me it was out for delivery! It does not matter how good your flooring if it cannot be delivered when you say it will.”

Helpful Report

Posted 2 years ago

Hi Enid, I can see you spoke to our support team regarding this, and they have confirmed your item was misrouted by the delivery company and they have this out on the next working day from when it was due. Unfortunately, this can happen with a very minute percentage of parcels and I do apologise it happened to you. We hope you are happy with your flooring once it arrives!

Posted 2 years ago

“We ordered 4 sample pieces. We are still awaiting them to be delivered after a week and I have lost patience and interest in purchasing from this company”

Helpful Report

Posted 2 years ago

Hi David, Have you contacted our sales team regarding this at all? We send our samples out in the post so it is possible they could have been lost. If you contact our sales team they will be more than happy to send out a replacement.

Posted 2 years ago

“Delivery driver caused damage to our newly decorated hallway. Company policy is to deliver to kerbside. They are blaming my daughter because she answered the door? Ongoing”

Helpful Report

Posted 3 years ago

Hi Joanne, As mentioned, our delivery service is kerbside only. We are sorry this has happened and are doing background work to assist you as best as we can. Kind regards Best4Flooring

Posted 3 years ago

“Do not buy this vinyl product for a kitchen. The moment you spill anything that has any colour at all, chilli, beetroot, curry etc it stains immediately and permanently, and after a few short weeks needs to be covered by a mat. Its not fit for purpose for this room, and I would say for a bathroom, hallway or anywhere if theres any chance of contact with any product where a drop may stain it. Should not be so porous. Shame as i loved the colours, but after being down weeks its quite simply useless.”

Helpful Report

Posted 3 years ago

Hi, I am sorry that you are not happy with your flooring. Unfortunately, as stated on our website, this vinyl is not stain resistant to products which are likely to leave stains. I have sent you an e-mail with some advice which may help to remove the stains. Please let us know if we can be of any more assistance. Kind regards, B4F

Posted 3 years ago

“Flooring has been placed in the kitchen and is not fit for purpose. The floor can not be cleaned as is not stain resistant. Customer service was terrible to be told this is not covered in the guarantee. If the flooring is not stain resistant this should be made clear before ordering”

Helpful Report

Posted 3 years ago

Hi Jade, We are sorry to hear you are not happy with your flooring. As discussed, it is in the specification on our website that the vinyl is not stain resistant: https://www.best4flooring.co.uk/highlander-mcphee-sheet-vinyl-flooring Please let us know if there as anything else we can do to help.

Posted 3 years ago

“What an terrible and absolutely awful costumer service ! The same lady named clarisse pretending to be the costumer service provider and the manager. She had no idea what tiles were available on the website. She had no idea how the tiles looked like , why work in costumer service if you don’t want to help the costumers . Looks like she doesn’t want this company to do well . I was looking for plain tiles to match the patterned tiles The lady I spoke to categorically told me that they don’t do any type of plain tiles which was wrong information given to me and as I checked again and saw plain tiles I called again to ask for help and suggested that there are plain tiles, she then went back on her statement and started calling it as personal preference rather than admitting that she gave me wrong information . I only suggested that your company should invest in automated service as costumer care isn’t aware of tiles availability rather than apologising She was very rude and pretended to be the manager and hung up the phone . Cancelling orders shows extreme incompetence and arrogance of the company who is unwilling to take any sort criticism to make themselves better at their job !”

Helpful Report

Posted 3 years ago

Hi Kay, You spoke to one of our customer service team who advised that the tile you were enquiring about was not a completely plain tile and advised you to order a sample so that you could have your own opinion and to ensure that this tile was right for you. When you were not happy with this service and proceeded to shout and suggest that the team were incompetent, when we were trying our best to help you, the office manager then picked up the phone on behalf of the CS member that you spoke to, to advise that we would be ending the call as we have a zero tolerance policy when a customer is abusive towards our staff members, this is the reason we then cancelled and refunded your order, as was explained in an email to yourself. I hope you manage to find the flooring you require Kind regards, Best4Flooring

Posted 3 years ago

“I've booked delivery date on Thursday. Received a message from whatever system or whoever said it will be delivered on Wednesday, I return the phone number and text back I'm not home and request again it must be delivered on Thursday. They just ignore your request and deliver as their convenience! Customer service is absolutely BAD! That "Emma" said never receive my message, and just re-schedule delivery to Friday ! No sorry, no apology. Seems like it's my fault of not being here waiting for their royal delivery to come. When you sent them back the screen shot of the messages back and forth. Emma told me that the system can't handle return message. So the message is one direction only and you have to do as they told you to, no objection. And you got punished and never get it the date you want! Don't bother to buy anything from Best 4 Flooring. Service is BAD BAD BAD BAD BAD. No star should be given, I give 1 star because it don't allow me to write the review if no star given. Very Very Very angry and unhappy customer.”

Helpful Report

Posted 3 years ago

Hi Frances, Please accept our apologies with regards to the inconvenience this has caused you. Unfortunately, our tracking system is only outwards and we do not receive communication back. I can see that no delivery date was chosen when you placed your order so we put this on a standard delivery of 3 working days as was requested when choosing your delivery option. I can confirm after Emma spoke to you, that your delivery is out for today as agreed in your call. We are glad we got this resolved and hope you enjoy your flooring. Kind regards, Chloe

Posted 3 years ago

“I ordered a sample and still not received it”

Helpful Report

Posted 4 years ago

Hello Alison, I sincerely apologise that you have not yet received your sample. I can see that it was requested for you on the 28th January from Moduleo, so I will get this requested again. Best Wishes, Emma

Posted 4 years ago

Best4Flooring is rated 4.8 based on 5,982 reviews