I'm so disappointed with the service i received. Through the website i chose a delivery date for my floor, and scheduled contractors to come and lay the floor then. Their automated email telling me that my order would not be delivered until a month after agreed date, went i to my junk mail so i didn't even receive it. Noone attempted to call me to tell me about it. I only found out on the day eaiting for delivery, when i checked with them where is the order. I was offered no apology for the delay. Frustrated i asked if i can change to floor to a differe one, to speed it up (was told same colour in different size is readily available and will be with me within 4 qorking days). I paid extra for it and then I had to move contractors a bit but thought at least i won't be without floor for over a month but only a week. But no, i once again get an email a day before (sent automatically again to my junk mail) that they have some delay again and once they have the order they'll let me know. I asked to raise a complaint as I'm just lost for words at this point. That was ignored. When i insisted was told i need to jump through the hoops to raise complaint. I haven't even gotten the floor yet bit the frustration is unreal. I wouldn't normally complai about things like that, but they specifically allow you to chose the date kn which you can get the order, no mention this is subject to availability or anything like that. I odered from this company specifically because they said they can deliver it on time. I wasn't offered any compensation, i had to ask for apology and i requedted multiple times for someone to call me - all in vein. Definitely never buying through them again and will never recommend them to anyone.