I've booked delivery date on Thursday. Received a message from whatever system or whoever said it will be delivered on Wednesday, I return the phone number and text back I'm not home and request again it must be delivered on Thursday. They just ignore your request and deliver as their convenience! Customer service is absolutely BAD! That "Emma" said never receive my message, and just re-schedule delivery to Friday ! No sorry, no apology. Seems like it's my fault of not being here waiting for their royal delivery to come. When you sent them back the screen shot of the messages back and forth. Emma told me that the system can't handle return message. So the message is one direction only and you have to do as they told you to, no objection. And you got punished and never get it the date you want! Don't bother to buy anything from Best 4 Flooring. Service is BAD BAD BAD BAD BAD. No star should be given, I give 1 star because it don't allow me to write the review if no star given. Very Very Very angry and unhappy customer.