Best Insurance Reviews

Name: Best Insurance
Address: 4th Floor, Telecom House, 125-135 Preston Rd, Brighton and Hove, East Sussex
Rating: 4.79

4.8 Rating 1,391 Reviews

99 %

of reviewers recommend Best Insurance

Company Reviews

Metrics

4.8

Based on 1,391 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Best Insurance 5 star review on 5th May 2022

Md Jahan

Best Insurance 5 star review on 4th May 2022

Md Jahan

Best Insurance 5 star review on 25th April 2022

Ibrahim Omar Mahmod

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comprehensive and easily read online documentation which made it easy to pick the right ASU for my situation.”

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Posted 6 years ago

“Very good customer service, I just signed up so have yet to experience how they are when/if I were to claim, but the rep was very friendly, helpful and not pushy. Really fab first experience with them.”

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Posted 6 years ago

“The staff were very quick to get me to an advisor, there was clear explanation from the advisor, ( without advising) and the process seemed straightforward and easy.”

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Posted 6 years ago

“Very efficient, helpful and flexible with policies. Seem to offer a good range of options that fit your requirements and budget too..”

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Posted 6 years ago

“Oliver got me a product I wanted quickly and at a decent price”

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Posted 6 years ago

“Provided a very friendly and helpful service. Very accomodating with my times and information for my needs. Thank you very much.”

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Posted 6 years ago

“I found the service very professional and clear throughout the interactions that I had with the Sales Advisor. The product that I was purchasing was Unemployment Cover. The only constructive feedback that I would give is that there were a number of questions that had multiple questions within them. On 2 occasions I needed to ask the Sales Advisor to repeat the questions and break them down. I work in Insurance so for a customer that doesn't I would suggest that some of the questions are not clear enough and there is a risk that they are not answered accurately. Given that this declaration is relied upon as part of the contract, I feel that this part of the process deserves to be simpliefied and made clearer.”

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Posted 6 years ago

“Customer service is pretty decent - Clare Mann is a great asset to the company !”

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Posted 6 years ago

“Happy to use this company. But..... One gripe is why don't you automatically offer the best deal at renewal - it is a bit tedious to have to ring up to get that deal. You're not on your own here - all insurers do this - it's a bit of a pain!”

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Posted 6 years ago

“Good and clear understanding of my requests”

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Posted 6 years ago

“Was very happy with the service I was given”

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Posted 6 years ago

“Clare kept me updated with everything and explained everything in full and is doing her best to make sure the policy found meets my needs.”

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Posted 7 years ago

“Clare was very patient and polite answering all my questions with clear answers.”

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Posted 7 years ago

“The customer service was great They are very friendly and helpful! Thanks again!”

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Posted 7 years ago

“Harry contacted me following a search for ASU online. Extremely friendly and explained the different options available, making sure each one was understood. Didn't feel pressured in to signing up, despite the fact it was a sales call. Excellent service .”

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Posted 7 years ago

“The agent was detailed and precise with the options available . Very helpful in finding the most suitable option, in addition going through the fine details of the policy to ensure the information of the product was clear before acceptance.”