“The service to begin with was very good.
Gareth contacted me and offered me a policy which I was looking for.
The paperwork was sent through via
e-mai. Thankfully i have not signed it, as tonight I received another call from another advisor from Best Insurance who was nothing but Rude! He even put the phone down on me when I said I was already in conversation with Gareth.
His words were “Have a nice day” (this was 8pm at night) and put the phone down. Just down right RUDE.
I am definitely having second thoughts about taking out this insurance if this is how they treat new customers
“Harry Shen was amazing. He kept the progress simple, easy to understand along with displaying good humour, coupled with outstanding service. Thanks Harry I recommended you personally to my team. Best of luck Briony”
“Harry Shen was really informative, sent me all the information I asked for promptly. He called me back to answer 101 of my questions and clarified my understanding of every aspect of the policy I was interested in, in a real simple and easy to understand format! Please pass on my thanks he was absolutely awesome!”
“After a tricky start I needed to contact Best Insurance to correct some issues, the two customer service assistants I have dealt with were AMAZING (especially Martin) could not praise them highly enough! He took personal control of my issue, kept me informed and followed it to a successful conclusion.. I don’t know who trains your staff but they are phenomenal.. Thanks Martin!”