BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.69

4.7 Rating 6,425 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,425 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Royal Mail let us down, I was going to have to cancel a job because I was waiting for the fitting from BES. I called them 2 days before the job date, they dispatched a replacement immediately via DPD at no extra charge, it arrived within 24 hrs and the job could go ahead. Why would I go anywhere else with such great service?”

Helpful Report

Posted 1 year ago

“Very happy ordered a few times now everything delivered fast and orders were right”

Helpful Report

Posted 1 year ago

“Great customer service. I've ordered a fair amount with them over the past few months and the customer service has been above and beyond. Particularly Jenny who's kept me updated throughout.”

Helpful Report

Posted 1 year ago

“BES are a remarkable company and I’m so glad we found them We called them on Friday evening expecting to have to leave a voice message - at 6.45 they answered and politely took our order and explained it would be despatched that evening! It arrived at midday on Saturday When the package was opened on Monday one item was damaged but the packaging proved it had been damaged at the manufacturer not at BES I called and was immediately offered a replacement or a credit note and the replacement arrived midday on Tuesday Awesome service”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Bought a 1" suction hose. About half the price of the competition. Charged about £4 for delivery (again, about half the price of the competition). Placed order by phone on a Sunday (impressive that they were operating on a Sunday). The hose arrived before 10 am on Monday! Not even Amazon can do this. All fitted and working by 1045. Absolutely faultless. Delighted.”

Helpful Report

Posted 1 year ago

“I recently placed a small order for a small coil of 20mm water pipe. My order was processed and delivered to my door in 14 hours. I received a total of 6 customer service order delivery and status emails, 4 from B.E.S and two from the companies preferred Courier DX. A 7th final email was a detailed invoice. Super impressed and highly recommended.”

Helpful Report

Posted 1 year ago

“Had a very pleasant experience with Kelly Jackson (Business Development Manager). Her response time and phone manners were amazing and she made the whole experience smooth and effortless! I will be using BES a lot more often thanks to Kelly !”

Helpful Report

Posted 1 year ago

“Exceptional customer care from Simon who assisted me in correcting my delivery address. Comprehensive explanation of the service provided to address my expectations.”

Helpful Report

Posted 1 year ago

“Great Service ! Ordered items at 7pm, delivered by lunchtime the next day… Faultless, Thank you.”

Helpful Report

Posted 1 year ago

“Great service extremely quick delivery. Only downside was the tubing wouldn’t seal on the manometer nipple without a jubilee clip.”

Helpful Report

Posted 1 year ago

“Great website,great service super fast delivery”

Helpful Report

Posted 1 year ago

“First class ..”

Helpful Report

Posted 1 year ago

“I’ve been buying goods from BES for nearly 30 years. I’m now in the process of winding down my business in readiness to retiring. I can honestly say that BES has been one of the best suppliers I’ve ever felt with. They often have the parts that are hard to find locally, and the prices of the goods are always competitive ( and often we’ll below local prices) . For example I went to a local very well known supplier for some 28mm end feed fittings. The supplier was no where near on price. I could buy from BES cheaper than the supplier could buy the fittings in at. ( I might have missed an opportunity there) In ending this post Yes I would recommend BES 100 present There prices are very good and delivery excellent, and customer service next to none. Why aren’t all businesses as good as BES?”

Helpful Report

Posted 1 year ago

“Very helpful and speedy response.”

Helpful Report

Posted 1 year ago

“Ordered my fittings on a Saturday night and was delivered lunchtime Monday. Cant ask for better than that. Well done BES”

Helpful Report

Posted 1 year ago

“First time using this company and pleasantly surprised how efficient they are. Ordered in the evening delivered the following day. The best customer service, had an issue with my problem which was not their fault at all and resolved the matter in minutes and proceeded with a replacement Excellent and wouldn’t hesitate to recommend.”

Helpful Report

Posted 1 year ago

“They did what it says on the tin, great, will used again”

Helpful Report

Posted 1 year ago

“On Friday I ordered some ducting for my kitchen re fit. Unfortunately the outside cowl vent had the damper flap missing. After a quick phonecall, with sincere apologies given, all was sorted and another vent rolled up on Saturday. This is the best customer service I've ever experienced. You'll certainly be recommended by me. Many thanks.”

Helpful Report

Posted 1 year ago

“BES provide a fantastic service. Their website is perfectly laid out and easy to navigate. They’ve provided me quality products and the speed of delivery is phenomenal. Just about to place another order. Any sub 5 star reviews below I would put down to incompetence of the individuals. I recommend BES to my friends and colleagues.”

Helpful Report

Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,425 reviews