Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.42

4.4 Rating 2,022 Reviews

85 %

of reviewers recommend Beer Hunter

4.4

Based on 2,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order incomplete again first time half the order missing have sent the other half also incompete”

Helpful Report

Posted 3 years ago

Hi Natasha I am so sorry to hear there is an issue with the delivery of your order. If you can please email Customer Services - admin@beerhunter.co.uk with your order number she shall look straight into it Kind Regards

Posted 3 years ago

“Ordered a gift set for a Christmas present a fortnight before Christmas. Chose to collect it at their warehouse as I wasn't too far away. Waited a few days for the confirmation email before trying to call/email. No answers to either. Then received an email to tell me it had been dispatched to me.. Again, no answers to calls/emails after this. I then received an incorrect order, not what I wanted. I finally got hold of customer service who said simply "sorry". I've asked to return this with no response since December. Poor service, I'm now out of pocket with a gift set I didn't want with no response from their CS.”

Helpful Report

Posted 3 years ago

Good Morning Chris, We are extremely sorry to hear you have such a bad experience with us. Please can you contact Customer Services at admin@beerhunter.co.uk with your contact details and we shall ensure a phone call to you today to rectify the error to your order. Kind regards Beer Hunter

Posted 3 years ago

“Do not recommend. Sent an incomplete order. Their customer service response: “Sorry we did not have the items that made the set in stock.” Still charged the full price though. Not impressed.”

Helpful Report

Posted 3 years ago

Good Afternoon I am sorry to hear you are disappointed with your purchase. An unhappy customer is the last thing we want, please can you contact admin@beerhunter.co.uk with your order number and we shall look straight into this for you Kind Regards

Posted 3 years ago

“Order apparently shipped 17 days ago, but the delivery company has not received it. Beer Hunter is not responding to emails or web forms.”

Helpful Report

Posted 3 years ago

Good Afternoon I am sorry to hear there is an issue, please contact admin@beerhunter.co.uk and we shall look into your order / delivery Kind regards

Posted 3 years ago

“Terrible company, very slow to dispatch if at all. Took them nearly a week to decide not to deliver an order and refund as they had run out of the product.”

Helpful Report

Posted 3 years ago

“Ordered beer on the website 23 Nov which falsely advertised "guaranteed delivery before 14 Dec". It is now the 15 Dec, no beer and no reply to 2 x emails that I sent asking for a refund. I will never use them again, a fancy website covers up for their incredulously poor customer service. Avoid.”

Helpful Report

Posted 3 years ago

Hi John We apologise that you experienced a delay, I know the Customer Service team were in touch with you to clarify the item being 'Pre-ordered'. This was clearly advertised on the website and understand missed at time of ordering.

Posted 3 years ago

“I ordered what was advertised as a 'gift' pack that would come in a beerhunter branded box - very much misleading as when it arrived it was 6 cans loose in an ugly brown box that is quite clearly just cheap packaging. Absolute con. Avoid.”

Helpful Report

Posted 3 years ago

“Ordered a Gin advent calendar in mid-November as a present. It didn't arrive. Instead, we got an email issuing a refund on the afternoon of November 30th! We got an email (straight to spam as it was from an account called ADMIN) notifying us of this at 10:50 on the morning of November 30th. Can we now get another Gin Calendar? Nope. Why not tell us before you didn't have stock instead of sitting on our payment for days before refunding. Appalling service.”

Helpful Report

Posted 3 years ago

“Orders take weeks to process, still waiting for delivery. Tracking numbers don’t work and there appears to be no response to emails.”

Helpful Report

Posted 3 years ago

“Sadly disappointed. Ordered a gin advent calender and received a gin selection box only to be informed by Beerhunter that they had sent me the right thing but their suppliers had changed the design!! Advent Calendars usually have numbers on the the days up to Christmas and this did not. I have had to pay postage costs to return the item and currently awaiting refund of the order plus postage.”

Helpful Report

Posted 3 years ago

“Very poor customer care, the order was shipped partially and I had to phone BH asking where the rest of the order was, at this time BH tell me part of the order is out is stock, I informed BH to replace as instructed, still waiting on the replacement being shipped.”

Helpful Report

Posted 3 years ago

“Unfortunately very bad experience. I've ordered Leffe Ruby which was clearly advertised as ''in stock'', got the order confirmation and five days later I've got an email saying that actually they don't have that beer in stock and they will refund me. Luckly I've got the refund.”

Helpful Report

Posted 3 years ago

“Ordered a crate of beer, so far all the bottles have been flat, very disappointed.”

Helpful Report

Posted 3 years ago

“Haven’t received my order yet”

Helpful Report

Posted 3 years ago

Good Morning Veronica, I have looked into the status of your order the last thing we want is a delay in you receiving your goods! I can see that a delivery attempt was made and no one was home. The good news is I can see a redelivery is being made by yourself, so your order should be with you on your chosen day. Kind Regards

Posted 3 years ago

“Expensive and I am still missing an item!”

Helpful Report

Posted 3 years ago

Good evening i am sorry to hear there is an issue with your order. Please contact our Customer Services department admin@beerhunter.co.uk and we can look into this for you

Posted 3 years ago

“I ordered a personalised keepsake gift for my partners 30th birthday, when it arrived it had a severe typo. I immediately called, left various messages and also sent an email. Their reply was so slow that his birthday had passed by the time they got back in contact. Would not recommend.”

Helpful Report

Posted 3 years ago

Good Evening, I am sorry you experienced a delay in your response. I believe customer services contacted you once the office was reopened from being closed over the weekend

Posted 3 years ago

“Still waiting to receive my beer so why are you asking me to rate Beer Hunter? Seems to me you are a very incompetent company who doesn't know what's going on with orders you've received.”

Helpful Report

Posted 3 years ago

Good Morning, I believe your order has been attempted to be delivered a couple of times and is now being held at the local depo. Please can you contact our customer services team admin@beerhunter.co.uk Kind Regards

Posted 3 years ago

“At the minute I have to give a rating of 1. I was expecting a delivery on Saturday 24th October. The delivery never arrived, I checked Royal Mail tracking and was informed that my order had been returned to sender due to insufficient address. I have had no contact whatever since regarding my order.”

Helpful Report

Posted 3 years ago

Good afternoon I am so sorry to hear of your disappointment, please can you contact our customer services department with your order number and we can look into this for you - admin@beerhunter.co.uk Kind Regards Jo

Posted 3 years ago

“I have paid yet never received my order?!!!”

Helpful Report

Posted 3 years ago

Hi Nuala - I understand that Customer Services have been in touch and we have been able to amend your order from 'collection' to being delivered.

Posted 3 years ago

“I ordered my friend a Birthday Present off Beer-Hunter and paid extra for next day delivery. That was due to arrive on September 17th. It is now September 28th and as well has having not yet received the delivery, I have been offered the chance to write a review. Awful service! 1/10.”

Helpful Report

Posted 3 years ago

Good Morning Anthony, I am sorry for the delay in you receiving your order. I have been sending email updates to you since the 18th September, as the item you ordered was out of stock. I tried to call, however the number on your order is not recognised. I have sent a new email over to you this morning. If you would like to call the office we can discuss further. We do sincerely apologise - Beer Hunter

Posted 3 years ago

Beer Hunter is rated 4.4 based on 2,022 reviews