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Beer Hunter Reviews

4.4 Rating 2,033 Reviews

85 %

of reviewers recommend Beer Hunter

Company Reviews

Product Reviews

4.4

Based on 2,033 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order over 2 weeks ago and was sent the incorrect order with a completely different beer. Having made the customer service team aware they quickly arranged for DPD to collect the incorrect order from my house practically the next day. However, although I was informed I'd receive my correct order ASAP it has still not arrived over a week since making you aware. This is really disappointing and I'd have expected you to prioritise fulfilling my order promptly given how quick you arranged to collect from me. The correct order link still shows Hermes as waiting to receive this from beerhunter since a link was sent to me 5 days ago.”

Posted 2 years ago

“Ordered 4 cases of beer from here for 1 week later to receive 1 case! After spending over an hour contacting DPD thinking it was a delivery issue to then later find out it was beerhunter only sending 1 case even tho I had paid for 4 and was still plenty left in stock at this time! By the time they got back to me to tell me that the beers I had ordered had now sold out and they did not know when they would get them back in so they would just refund me for the 3 cases I never received which is fair enough but offered no compensation for my time wasted and the fact that I had bought these as gifts for Christmas and literally can’t get them anywhere now! Unbelievably poor service!”

Posted 2 years ago

“poor delivery, didn't check order address so ended up in the wrong place and then charged me for the mistake.”

Posted 2 years ago

Hi Andrew - I can see Customer services have been in contact with you regarding your order. Once a postcode is entered on our website it brings up the address to send to. We send to this address - if it is entered incorrectly at time of ordering this is out of our control. Confirmation emails and texts are sent once the order has been placed and when the order has been dispatched.

Posted 2 years ago

“When I opened the Beer Bottle I found rust on the beer bottle crown.”

Posted 2 years ago

Good Morning, Thank you for your review can you please contact admin@beerhunter.co.uk so we can investigate into this and we do apologise for this. Many thanks, Beerhunter

Posted 2 years ago

“Order BH10017725 Ordered 12 pack of wheat beer on 29th Sep 2021. Its 11th Oct 2021 and despite numerous emails saying my order is being delivered, it has not yet arrived. So, would I recommend Beer Hunter? What do you think. Next stage is a chargeback on my credit card for goods not received.”

Posted 2 years ago

Hi Russ We are sorry for the delay you have experienced, i can see Customer Services have been in touch and this has been rectified

Posted 2 years ago

“The beers were well packaged and look fine and have generous use by dates however, they were delivered to a chap with a similar name to me, two or three doors along from me despite my name and address being clearly on the box. Fortunately, the chap was honest and I got the beers but I don't want to be bothering neighbours with beer deliveries so unfortunately, I will not order again.”

Posted 2 years ago

Good Morning, I do apologies however once the order leaves our door all our trust is placed in the couriers hands unfortunately errors can happen. In terms of delivery we will be raising this with DPD and I suggest you also leave a review on the follow up email from DPD regarding this as well. Many thanks, Beerhunter

Posted 2 years ago

“The most horrendous experience. Paid over £70 for 30 cans of lager. Told categorically they would be delivered Monday 2nd August in time for surprise birthday party. It’s now 6.30pm on Wednesday 4th April and no delivery, no failed delivery notice (people were in house all day), no email to confirm no nothing. Rubbish service paid good money for no goods. Next stop trading standards”

Posted 2 years ago

HI Rob, I am sorry to be reading your order has not been delivered. I can see Customer Services have called you this morning and followed this up with an email.

Posted 2 years ago

“I ordered my products however DPD could not be bothered to make the effort to deliver my beers and they sent my items back to Beerhunter!”

Posted 2 years ago

Hi I am sorry there was an issue with your delivery, i can see Customer Services are in the process of sending a replacement to you.

Posted 2 years ago

“A bluddy nightmare keeps promising me next day then the next day still no beers told me it was with DPD thay say got paper work but no beers so how can thay dlivery what thay haven’t got 😡😡😡😡😡”

Posted 2 years ago

Hi Andy I am sorry you experienced a delay, i know Customer Services have contacted you by phone and email and are looking into this with DPD. I can see your order has been delivered. We hope you enjoy the beers in the Sunshine. Thank you for your patience

Posted 2 years ago

“So, firstly, 'next day delivery' payments are accepted even if you order at the weekend and will not get next day delivery (I didn't notice a warning anywhere about no weekend delivery and is why I chose Beerhunter as I wanted next day delivery on the Sunday). The delivery was then scheduled for Tuesday but then I received a text to say that delivery would be the following week, then a message on that same day to say that courier had already tried to deliver twice but recipient was not in (even though safe place nominated). Eventually turned out that the item had actually been damaged in transit and was being returned. Asked for a refund - seems this has now been actioned a week on...”

Posted 2 years ago

Good Morning, Im sorry to read there was an issue with your order. Our website does clearly advertise 'Next Working Day' on the main page and again at checkout - sorry to hear you missed it. I can see that Customer Services contacted you to advise your order was being returned to sender, and to ask how you would like us to proceed, we did this as quickly as we could to enable another order to be sent should you have required this. A refund was requested and actioned immediately.

Posted 2 years ago

“My beers were sent to the wrong address (I wrote the wrong postcode so my bad) so BeerHunter washed their hands of the issue so couldn’t get my £50 worth of beers. Not good”

Posted 2 years ago

Good Morning, I am sorry to hear there was a delivery issue. I can see the communication between yourself and customer services. As mentioned the delivery was made to the address within the order placed by yourself. I can see the contact details for the courier have been given to you to arrange for redelivery to the correct address.

Posted 2 years ago

“I've got to say the option was next day delivery and yet it took 3 weeks to get to me with no communication in between. I had written it off and thought it was maybe a scam.”

Posted 2 years ago

Hi James I am sorry there was an issue with your order. An email was sent to advise there would be a delay with the shipment being sent (please do check your junk folder) I can see you have taken delivery, we hope you are enjoying the purchase

Posted 2 years ago

“The product delivered was not as specified on their website. Product returned (Photographic proof) & they are procrastinating about putting monies back into my account. Abysmal on all levels.”

Posted 2 years ago

Good Afternoon I am sorry there was an issue with your order. Your order was collected and returned, I can see this has been rectified by Customer Services and a full refund has been issued.

Posted 2 years ago

“My wife ordered me a box of chimay at £50 which the company say was delivered, but we did not receive it. This company have decided just to close the claim without any real help to resolve the issue. we have no way of finding out what has actually happened to the goods. now we are £50 down with no goods and no way of solving this problem as they are denying responsibility. There is no way i will be buying from this company again, absolute scam.”

Posted 2 years ago

Good Morning I am sorry you are experiencing a delay. I can see this is being looked into by Customer Services to obtain more information from DPD. I can also see Customer services have contacted you a couple of times with no response.

Posted 2 years ago

“I am still waiting for my next day fathers day felivery. Have sent email no reply now its 4th July and nothing”

Posted 2 years ago

Hi Nicola I am sorry you are experiencing a delay, i can see on the delivery history a couple of attempts were made. As no one was home it was returned to sender. I know DPD contact the number and email address added in the order. Customer Services have also tried to contact you on a number of occasions and are waiting to hear back from you.

Posted 2 years ago

“Don't advertise what you don't have. It wastes the customers time and yours. It took two days from point of order to advise you had no stock. You get one star for reimbursement promptly. It is difficult to have a German themed evening without German beer.”

Posted 2 years ago

Paul i'm sorry the item you ordered was out of stock, we notified you as quickly as we could.

Posted 2 years ago

“They failed to deliver the correct glass and the replacement was not of the same standard or type. There was no communication before I asked and Beer Hunter were clearly keen to ignore the issue. This was made clear when they refused to do anything about it. Yet another beer delivery company who care little about fulfilling the order you place - my advice is to shop elsewhere!”

Posted 2 years ago

Hi Steve, I am sorry to hear there is an issue with your order I can see Customer Services have been in touch with you following this review.

Posted 2 years ago

“My parcel has been completely lost I have no idea where it is? I got given a reference nunber by dpd and said it was going back to you over a week now”

Posted 2 years ago

Hi Edward, we are sorry to hear of you disappointment. I can see Customer Services have been in touch.

Posted 2 years ago

“Ordered lucky saint , they took my money told me they were processing order I waited for dispatch it took way too long to come back to me to say they didn’t have it in stock!!!!”

Posted 2 years ago

Good Afternoon David I am sorry to hear of your disappointment. I can see we contacted you as soon as we heard from the supplier.

Posted 2 years ago

“Order a glass, not sent the one on the photos from website, sent message regarding this and they haven't bothered to try and help.”

Posted 2 years ago

Hi Alex I can see Customer Services have contacted your this morning and spoken to you on the phone, and this issue is being looked into.

Posted 2 years ago

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Beer Hunter is rated 4.4 based on 2,033 reviews