Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,740 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 30th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes delivery driver was the worst ever! I will not use you again if you still use them”

Helpful Report

Posted 8 years ago

“Ordered five batteries, all best before 2018, emailed a complaint as I expected a few years to use them, received a system reply telling me I would get a reply usually within 24 within 24 hours on work days still waiting. I buy a lot on the internet and this is the worst organisation I have dealt with in years. Will not go back.”

Helpful Report

Posted 8 years ago

“As of today the 23/07/17 I have not yet received the order I made on 13/07/17 so my review will obviously not be favourable. Perhaps you could look into this for me. R.W.Reed.”

Helpful Report

Posted 8 years ago

Dear Customer, On receipt of your review and email to us, we immediately investigated the whereabouts of your order. The courier informed us that they had delivered your order on the 15th July. We advised you on this, and heard back from you that you did find your order, which was left underneath an item in your porch. Normally the driver would have left a card to inform you of this but on this occasion they didn't. Please accept our apologies for this and we have raised it with the courier. Kind Regards, The BatteryStation.co.uk Customer Services Team.

Posted 8 years ago

“Has not arrived yet”

Helpful Report

Posted 8 years ago

“Order ID 713. I made a purchase from battery Station over a month ago and have still not received the items. The cost was £20 so no small sum. I have sent a number of emails asking when the item will be delivered and heard nothing. This level of service is not acceptable and there can be no excuse. The purchase needs honouring by Battery Station or a refund made. Most annoying is that 3 emails asking status have been ignored !”

Helpful Report

Posted 8 years ago

Dear Mr Stanfield, We're sorry to hear about the issue you had with your order. We've investigated this non-delivery and put in a claim with our courier for the loss. Unfortunately we didn't receive any of your emails at all, and the first we heard of this problem was your review. I've checked our system and we have no incoming emails from your address at all, so I'm also looking into logs to see why this may be. At this time, Amber has arranged for prompt delivery of your order which we'll follow-up on to make sure it is delivered. I sincerely hope we can get to the bottom of the issue and that you have your order as soon as possible. Thank you for your business and your patience on this matter. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“We never received the goods. I had already reported the problem previously. We absolutely demand a full refund organised for as soon as possible.”

Helpful Report

Posted 8 years ago

Hi Linda, Thank you for letting us know the issues with this order. Having investigated fully and also with speaking to you today, I believe we have got to route of the problem, and found a resolution for you. When we first heard from you on the 31st May, we contacted our couriers to find out what had happened to your order. When we spoke to you again on 1st June, we advised you that DPD had an issue delivering the order to you, so called you directly. At this stage we contacted you to confirm the address, and confirmed this with DPD. For some reason, DPD did not attempt delivery to you again, and returned the order to us. For some reason this seems to have slipped through the net and the return wasn't logged. Please accept our apologies for this oversight. Thank you for your help on the phone today and we appreciate you giving us the opportunity to re-dispatch this order to your alternative address which we've dispatched by DPD Next day. We're track this and follow up to make sure the order is delivered on Monday. Thank you for your business, and for your patience on this matter. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 8 years ago

“Goods not delivered, problem not resolved. 10 days since order goods not delivered.”

Helpful Report

Posted 8 years ago

Dear Mr Page, We're very sorry to hear about the issue you've had with not receiving your order. Upon hearing from you, we initially contacted our courier, in this case Hermes, to request information about the delivery. It took them around 2 days to come back to us. Their system shows that the items were delivered and signed for at your address. They cannot however produce the name and signature of the person that signed for the order. We have lodged a claim with Hermes for this. We re-dispatched your order using a next day guaranteed service which I trust you are now in receipt of. I'm very sorry this has happened and although we have a very good record of order delivery, sometimes we are let down by third party couriers outside our control, none of which provide a 100% reliable service unfortunately. I would like to thank you for your business and I hope that next time we get the order to you on time. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“I asked for a refund and sent the email on their site no reply or confirmation they will do this .. avoid if you get the wrong item you only get silence”

Helpful Report

Posted 8 years ago

Dear Zandra, We have searched our ticket system and email and have no email from you using the address you used to order, or anything we can identify you by. We have been trying to get in touch with you over the last few days to try and resolve the issue with your order. We have called twice and left a message asking you to get back to us. As of now we have not heard from you. Please can you get back in touch with us as soon as you can, to allow us to resolve the problem with your order. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 8 years ago

“Next day delivery costs extra and takes 3 days! Staff were unhelpful when I called to see where my order was.”

Helpful Report

Posted 8 years ago

Hi Greg, We're very sorry to hear about this late delivery and also sorry if you felt the staff were not helpful when you called. We have contacted you and refunded your shipping as it was booked with our courier on a next day service, so we'll also be making a claim with the courier on this. I'm not sure why they didn't deliver on time and please accepts my apologies for the inconvenience this caused. I'm glad that you now feel you will use us again and we look forward to providing more reliable shipping next time. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 8 years ago

“I needed new batteries for my Volvo Keyfobs and after looking them up online, realised that I could call Batter Station to make my order. The phone line has a nice passive-aggressive tone about how they are recording you, so I DO hope my call is still in the database to find. The point is, I called up, and was a bit embarrassed about only wanting to spend a tenner on one thing. I asked if it was OK to just buy the one SKU and apologised for not being a 'proper' spender. And the person who picked up the phone, who did sound awfully young, just hung up the phone on me. Nice. I had to call back and deal with a different person to be allowed to buy my batteries. There are other companies who do not threaten you as you call them and treat all people with a friendly manner. I'd rather pay more than shop here ever again. OH, and I am an electronics reviewer with relationships with grown up companies. Like JVC.”

Helpful Report

Posted 8 years ago

Dear Mr Rayner, I would like to thank you for your review but can't help wondering why exactly you are so annoyed. As a professional reviewer with relationships with grown up companies like JVC, I would expect any grievances you have with a company to be based on the facts of the service you've received from them. You seem to be very angry about anything and everything really; the fact that we record phone calls, which I'm sure you know is very common; in fact annoyed at the voice artist on our simple IVR; the age of the person answering; annoyed at the fact you personally thought you should be spending more. I'm not quite sure why you felt embarrassed about spending a tenner, and not being a 'proper' spender when we clearly state there is no minimum order on our website, and we welcome many orders lower than £10 every day. I really don't see how that is at all relevant to the service we provided. I'm certainly going to look into why your call was terminated but I reject your comment about someone answering the phone being 'awfully young'. The age of the person working for us is again irrelevant. If you look at our reviews, we take customer service very seriously. We proactively deal with situations where something has gone wrong. Normally I would not reply to a review like this due to the fact that the sale and delivery went smoothly and that you received your goods quickly; but your review, and your own tone and account here is so bizarre, that I'm not prepared to leave the review unanswered. So dealing with the facts here, you called to order on the 22nd March at 15.26pm. As you needed the item quickly, you opted to pay for the express shipping which guaranteed next-day delivery. The order was delivered to you by DPD at 10.13am the next day, on the 23rd March. What I am at odds to understand here, is that we fulfilled our obligations to you promptly and on time, in fact very quickly given that you ordered the item in the afternoon, and it was in your hands the morning after. The price was transparent and you provided payment details to place the order. From my own experience, most customers would be very happy with this fast service. Thank you for your business, although only a tenner, is very much appreciated as are all our customers' orders. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 8 years ago

“Wrong order, ordered 100 AAA batteries and received AA....”

Helpful Report

Posted 8 years ago

Dear Mr Conolly, Please accept our apologies from the mix-up with the delivery of your batteries. As you correctly stated, we delivered the wrong batteries to you. This was due to a packing mistake. At the same time as reading your review, we also received an email from you and a member of customer service staff contacted you promptly to resolve the situation. At this stage, you kindly offered to keep the incorrect goods as you would have use for them. This was agreed at a reduced price to take into account the hassle this has caused you. Furthermore, the correct goods were sent to you on Next Day delivery and at no further cost to you. Once again, please accept our apologies and I sincerely hope you now consider the issue to be resolved. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“Still waiting for delivery!! Arrived this morning! As per order!”

Helpful Report

Posted 8 years ago

Dear Phil, It seems that your order has been lost on Royal Mail. Customer service are currently getting in touch with you to arrange a re-dispatch or refund. We're sorry for any inconvenience caused. Kind Regards, Jamie.

Posted 8 years ago

“didn't receive my order”

Helpful Report

Posted 8 years ago

Dear Customer, Sorry to hear that you've not received your order. While items going missing is rare, we do experience a few more losses over the Christmas and New Year busy period. I'm tracked this case since reading your review and I'm aware that our customer service team have spoken to you today to get help tracking the item, and that if it is not there by the end of the day, we're going to send a replacement item. Once again, thanks for your understanding on this and we should have it sorted out very quickly for you. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“Paid for next day service and still not received, waiting for full refund after a useless service”

Helpful Report

Posted 8 years ago

Dear Mr Savage, We're very sorry for the inconvenience of this so close to Christmas. Our courier, DPD, completely failed to collect the entire trailer on the evening that your order was to be dispatched. I understand the frustration this would cause in needing the items before Christmas. I have kept track of this issue, and I am aware that our customer service department has been dealing with you and refunded the shipping for you. Once again please accept our apologies. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“Order not received lost in transite”

Helpful Report

Posted 8 years ago

Dear Customer, I'm very sorry to hear that your order was lost in transit. I've passed the matter to our customer service team will contact you on Tuesday 3rd Jan, as we're currently closed for New Year. I hope we can get it swiftly resolved for you. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“Delivery was fast. However I have checked all the batteries and none have them have more than half the charge left in them. Will never buy from you again.”

Helpful Report

Posted 8 years ago

Dear Ms Fraser, The product you order was Duracell Ultra AA 12 Packs. They are new stock recently ordered and the most powerful Duracell alkaline battery available. We take this very seriously and we will investigate this thoroughly to find out what the problem is. This will involve testing the batteries internally before sending them to our supplier or to the manufacturer. Someone from our customer service team will be in contact with you shortly to arrange a collection of the batteries. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“You sent me the wrong battery I wanted one for my canon m3 and it don't fit can you swop it Otherwise it's useless and a waist of money !!! The canon m3 was what was asked for !!!!!!”

Helpful Report

Posted 8 years ago

Dear Mr Leach, I'm sorry for the inconvenience this has caused. This is the first time we've heard from you on this matter so we haven't been given a chance to resolve the problem. A member of our customer service team will be in touch with you shortly to deal with this. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 8 years ago

“I purchased an Xtar VC4 USB Battery Charger Set for Li-Ion and NiMH Batteries. The unit is fine. However, the courier just left the parcel on the front door step. Fortunately, I saw him leaving. When challenged, he came back, lifted the parcel off the door step and gave it to me. When I asked why he didn't knock or ring the door bell, he said it was OK as the delivery didn't need a signature. If I hadn't been vigilant, the parcel was in full view of anybody and could have been stolen. As you can understand, I am most disappointed in my first purchase from Battery Station. Dr J K Ackers”

Helpful Report

Posted 8 years ago

Dear Dr Ackers, The courier was incorrect in the information they gave you. We do not use any courier service which does not require a signature. This is sheer laziness on the part of the courier, and we will raise a concern with the courier in question. I understand your concern fully although I am a little sad that you feel this warranted a 1 star review considering that all other aspects of the service were fine. I don't believe the 1 star review in this case is appropriate. Kind Regards. The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“Your courier company failed to deliver the parcel, had to cancel and gain refund!!”

Helpful Report

Posted 8 years ago

Dear Mr Hall, We're very sorry for the shortcomings of our courier on this occasion. They normally have a very high success rate but occasionally parcels do go missing. We have refunded your order as per your request, and we will be raising a claim with the courier. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

“I bought a battery charger and the description said it could charge 8 AA or AAA Batteries but in fact it can only charge 4 at a time. I checked with the manufacturer who confirmed that it was only 4 at time. I rang battery station to complain because that was the reason I chose that particular model and they apologised and said they would change their website but this hasn't happened yet, it is very misleading and dishonest.”

Helpful Report

Posted 8 years ago

Dear Customer, The description on our website has now been changed. This was not any deliberate effort to trick our customers at all, but just a simple mistake. It has now been rectified. I have asked our customer service department to contact you to arrange a collection of the product and subsequent refund. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 8 years ago

Battery Station is rated 4.9 based on 44,740 reviews