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Battery Station Reviews

4.9 Rating 41,099 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

4.9

Based on 41,099 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Christos Nikolis

Battery Station 5 star review on 3rd January 2024

Battery Station 5 star review on 15th December 2023

Battery Station 5 star review on 4th December 2023

Christopher A Holmes

Battery Station 5 star review on 16th October 2023

Battery Station 5 star review on 21st July 2023

Battery Station 5 star review on 19th June 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with my purchase. I mistakenly bought the wrong size batteries. I find it annoying that I was warned that returning the batteries can only be made via a special courier company at my expense, yet they were posted to me via ROYAL MAIL!!!!!!! Naughty naughty naughty.”

Posted 3 weeks ago

Dear Mr Green, Wrong, wrong, wrong. The product you ordered was: Energizer Universal AAA HR03 500mAh Rechargeable Batteries | 4 Pack This is a NiMH rechargeable batteries and it DOES NOT contain lithium. So you absolutely can return it by Royal Mail without any problems at all. I have checked our customer service ticket system for any previous emails from you regarding a return and there aren't any at all. Nothing from your email address, your order number nor postcode. I also checked our website for the return's policy wording and we state that "Please note that it is illegal to send lithium batteries using Royal Mail. We can recommend a cost effective courier for the return of batteries containing lithium." Which is completely correct. Had you taken the time to contact us we would have explained this to you. And yes, the return is at your expense. If you order the incorrect products and do not wish to keep them, the onus of returning the items to us is on you. We make very low margins in batteries that do not allow us to offer free returns. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 3 weeks ago

“Not impressed. I bought ten batteries at what appeared to be a fair price until I discovered that six of them were 21 months old and the other four 12 months old.”

Posted 1 month ago

Dear Robert, Thank you for getting in touch. As the batteries are manufactured in different countries, it can take 12 to 18 months to get from the production line to end users in the supply chain. The production dates on the batteries we sell, are in line with what you would find in your local high street. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team

Posted 1 month ago

“I received a silver battery U S made I am not sure how reliable Enercell batteries are their alkaline are no better than duracell but I was not given the choice Hitachi Maxell make a reasonable battery if you cannot get Renata (swiss) repuded to be the best”

Posted 2 months ago

Hi Stephen, Really quite surprised to read your review, which is unfortunately inaccurate and also odd. The cell you purchased from us is by Energizer. We do not sell anything by 'Enercell' - so not sure what that reference is. On our website we lay out the products you can purchase so we're really confused as to why you'd make a statement that you were not given the choice to buy Hitachi Maxell or Renata. If you were not happy with Energizer, then I really do not understand why you completed a purchase. Other sellers probably sell your preferred brands and no one forced you to purchase with us. It certainly doesn't feel very fair for you to give us a negative review. You ordered on 4th Feb 2024 and your order was delivered on 6th Feb 2024. We sent you exactly what you ordered which arrived on-time. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 months ago

“Order not yet delivered. Tracking last delivery date was 6th December now 14th December!!”

Posted 4 months ago

Dear Ray, Thank you for getting in touch. We have checked your Royal Mail tracking and it is showing that your parcel was delivered on the 30th of November, If you would like to discuss this matter further you can make contact by filling in the customer contact form on our website. Kind Regards, BatteryStation Customer Services Team

Posted 4 months ago

“Some of the batteries in a new pack didn’t work. 3 in a pack of 10. Let’s hope the other packs I brought aren’t like this one!! Cheaper price but not justified by the bad batteries”

Posted 5 months ago

Good Afternoon, Thank you for getting in touch. We are sorry to hear this, if you would like to discuss this matter further you can contract us directly by filling out the custom contact form on our website, so that we can resolve your issue. Kind Regards, BatteryStation Customer service Team

Posted 5 months ago

“Ordered a bulk amount of batteries and received the wrong batteries. Tried to contact the company to sort out but couldn't get through.”

Posted 5 months ago

Dear Customer, We have not received any email, nor form submission from you with a request to return the product you ordered, which you could have done subject to the standards terms of our returns policy which mirrors your rights under the sales of goods act. I have double checked our system and there are no tickets or emails from you. You can contact us any time by email, or by completing the form on our contact us page here: https://www.batterystation.co.uk/contact/ Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 5 months ago

“Paid extra for next day delivery but this did not happen. There has been no recompense and no apology.”

Posted 5 months ago

Good Morning, We have taken a look at your order, your order was placed on the 22nd of October after 4pm, your order was processed and dispatched the following day, DPD attempted to deliver your parcel on the 24th October, as there was nobody at the property to receive the parcel, it was delivered the following day the 25th of October. Kind Regards, BatteryStation Customer Service Team

Posted 5 months ago

“Your courier still hasn't delivered. Order 22nd October, now 5th November. Put a firework under them!”

Posted 5 months ago

Dear Paul, Thank you for getting in touch. We are sorry to hear that you have not received your order. We have replied to the email that you have sent Customer Services, and are currently looking to resolve this matter. Kind Regards, BatteryStation Customer Service Team

Posted 5 months ago

“The product is fine but delivery took nearly a week”

Posted 6 months ago

Dear Geoffrey, Thank you for your feedback. You placed your order on Thursday the 28th of September, your order was processed and dispatched the following day the 29th with a 48 hour working day delivery service, your parcel was then delivered on the 4th of October, excluding the weekend days making your delivery one day late. Apologises for any inconvenience caused, Kind Regards, BatteryStation Customer Services Team

Posted 6 months ago

“I have previously ordered from Battery Station and been pleased with my purchase and the delivery time. Not so this time as it took 8 days for the goods to arrive via Yodel. First class post would have got them to me probably in 3 days. I have complained about the Yodel delivery as the driver delivered just after 19pm so in the dark. The package was half pushed through my letterbox and the driver did not ring my bell. This is not satisfactory.”

Posted 6 months ago

Hi Jane, Please accept our apologies for the delivery which did not meet your expectation. It looks like your order was lost in the Shaw depot for a few days before it was found and continued on. First class post would not have been available as the batteries you purchased contained a high amount of lithium and Royal Mail explicitly forbid those products to be sent in the post. We have provided this feedback to Yodel who will take their own internal steps in due course. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 6 months ago

“Not your fault but I ordered my 10 small batteries 2 weeks ago and they still haven't arrived. The 5 working days' target delivery time won't be possible if they come via Royal Mail- RM told Battery Station that they work to a 7 days' delivery target. Not your fault, but what IS your fault is the fact that I had to make 3 phone calls to find this out. The first 2 operators said they'd get back to me and didn't. The second guy was argumentative and told me "We're very busy, you know". This was a small order, and if it had gone well I have a lot more batteries I would have ordered. Battery Station are very competitive. But this experience was disappointing.”

Posted 7 months ago

Dear Mark, Thank you for getting in touch. We are sorry to the hear this, we will be looking into who you spoke to, to find out what was said. We have also checked your tracking and you parcel has yet to be delivered, due to the time that has passed we now believe that your parcel has been lost in transit. Therefore we can either issue you with a full refund or send you a replacement order with a different currier. If you would like to make contact via our custom contact page on our website with your chosen option from the above. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team

Posted 7 months ago

“I ordered two packs of Batteries one AA one AAA. I received two packs of AAA.”

Posted 8 months ago

Hi John, You ordered two different types of AA batteries. This is shown on your the cart page, the checkout page, your order confirmation, and on your packing slip, and this is what we sent you as well. Perhaps you made a mistake when ordering. Please get in touch if you'd like to return one of the products to us. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 8 months ago

“I ordered batteries and paid for next day delivery as I wanted them that quickly. They did not arrive after a few days so I contacted Battery Station, who told me that they had probably been lost in transit and they would send out replacements, with next day delivery. The replacement arrived as promised - a week after placing the order. I do not think the original order ever left Battery Station.”

Posted 8 months ago

Hi Stephen, The original order was definitely packed and we can see the timestamps and packing station on our warehouse management system. We even have video of the item being packed. We do not have an initial scan. The only time this happens is if a parcel is lost or damaged in the van between our warehouse and the courier hub prior to a scan, or if one of the staff put it into the wrong courier cage. We have checked the footage to see if that was the case but unfortunately we cannot see a view where we could see which cage the item was placed into. As soon as you brought this to our attention we rectified this immediately on next day delivery. I hope you appreciated, based on our 30,000+ reviews, we are not in the business of deliberately not sending orders out. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 8 months ago

“I'm choosing poor 2 stars not because of the batteries or the speed in which they are delivered. All good. I'm choosing poor because I raised a serious point about packaging and received a reply that insulted my intelligence. I wrote "This is the kind of lazy packaging that really makes me really angry, because it so thoughtless. Obviously the impact on the environment should always be considered, whenever something is packaged by companies for posting goods to customers. Why should the onus of this (now common) practice of having to remove the (unnecessary) brown sticky tape to separate recyclable from non-recyclable be placed on me as the end customer in the supply chain? On the one hand, you are using packaging “designed for recycling” (GOOD) and on the other, you are post-wrapping the recyclable packaging in sticky brown tape (BAD), which is non-recyclable and very hard to remove! I wish to express my feedback/opinion as your end customer." Their reply from Carol in Customer Services was "Thank you for your email and your feedback regarding our packaging. We do take environmental issues very seriously. We secure the parcel with brown tape to ensure that the batteries do not become loose from the internal packaging during transit, we feel that a leaking battery is far more detrimental to the environment." Conclusion: Battery Station need to package their batteries more intelligently. A battery doesn't leak if it is poorly packaged. So take note Battery Station! This feedback needs to come to the attention of James Lupton Director Alphafado Ltd, which owns battery station.”

Posted 8 months ago

Dear Richard, I took the time to explain to you why we pack the batteries the way that we do and I stand by my reply 100% despite you copying and pasting your email to us in this negative review. We have experimented with packing our products in many different ways including book wraps, jiffy bags and boxes. All of them have had issues with damage during transit. We recycle 98% of inbound boxes, we use biodegradable jiffy bags, and we shred all remaining cardboard to make void fill. We are doing every as 'intelligently' as we can. As sellers of batteries go, we are doing pretty well to control everything we can with our packaging and environmental impact. As we are currently unable to change the type of tape we are using, I would recommend that you seek a different supplier who can guarantee the packaging to you, in a way that you specify. Your sincerely, James Lupton, Director

Posted 8 months ago

“Oringinal order had a wrong postcode but was rectified by Battery station but because the order never arrived via Jodel they sent out a replacenent order via DPD but battery station have given this new delivery company DPD the wrong postcode again despite me informing them the correct postcode.”

Posted 9 months ago

Dear Keith, Thank you for getting in touch. Firstly, your original order that was shipped with Yodel, when you entered your address, the post was incorrectly entered by your son. We then decided as a gesture of good will to resend you a replacement order at not further cost to yourself with a different courier. You sent an email stating that you have received and email for DPD with the old postcode, you were asked to disregard this email as your order was still in the warehouse and that the postcode had been corrected. Kind Regards, BatteryStation Customer Service Team

Posted 9 months ago

“The battery charger I bought, works sometimes. However, it often flashes inappropriately and does not charge. I have not sent it back as this fault is temperamental, and, of course, would work properly when they receive it.”

Posted 1 year ago

Dear Ian, Thank you for getting in touch and for the video supplied. The batteries need to be charged in pairs side by side, the one on its own in the charger on the left-hand side will not charge. Could you try to charge them in pairs, if you have any further problems, you can fill out our online customer contact form, so that we may assist you. Kind Regards BatteryStation Customer Service Team

Posted 1 year ago

“march 2023 i buy a load of eneloop AA batteries , what i was sent have production date March 2022 on the packaging...why was i sold batteries that are already 1 year old ?”

Posted 1 year ago

Dear Mr Sore, It is not unusual at all for us to receive new stock from manufacturers that was manufactured a year ago. You incorrectly assume that there is something wrong with this product whereas in reality, it is very common for batteries to be produced in huge batches, and packed up in the following month, to be realised to distributors thereafter. We received this stock in January 2023. We cannot send you any newer ones. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“For the second time, the batteries arrived spilled from their packets.”

Posted 1 year ago

Dear Peter, Thank you for getting in touch. We are sorry to hear this, we can assure you that the batteries were intact at the point of being dispatched from our warehouse, unfortunately, sometimes parcels get knocked about in transit. Apologies for any inconvenience caused. If you would like to discuss the matter further you can contact customer services at: customservices@batterystation.co.uk Kind Regards, BatteryStation Customer Services Team

Posted 1 year ago

“I have always been happy with your service in the past. However, on this occasion, the batteries took forever to arrive. I complained to the delivery company but got no response!”

Posted 1 year ago

Dear David, Thank you for getting in touch. We are sorry to hear that your order has taken a little longer than normal to get to you. Unfortunately, drivers sometimes get delayed due to weather conditions, road works etc., which are circumstances beyond anyones control. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team.

Posted 1 year ago

“Very responsive organisation with good communication. Unfortunately, none of the SR44 batteries i ordered had sufficient charge to work in my power meter. The batteries were from a well know and quality brand so i assume they were old stock, and perhaps low turn-over.”

Posted 1 year ago

Dear Michael, Thank you for getting in touch. We are sorry to hear this. The batteries that you purchased are dated for 2025. We have a very high turnover of this product. If you would like to discuss this further, you can contact us directly on the customer contact form via our website, so that we can resolve your issue. Kind Regards, BatteryStation Customer Services Team

Posted 1 year ago

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Battery Station is rated 4.9 based on 41,099 reviews