Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,656 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my batteries and they were all dead. Requested a refund. Never heard back.”

Helpful Report

Posted 7 months ago

Dear Virginia, Thank you for reaching out to us. We sincerely apologize for the inconvenience you've experienced with your order. Please know that we take your concerns seriously, and we will follow up with you shortly to resolve this matter. Kind Regards, BatteryStation Customer Service Team

Posted 7 months ago

“First order was fine. Second order would not allow me to place another order under a guest checkout. Used another gmail account but did not get any confirmation email. So logically presumed that the order had not gone through. I therefore reordered the item. Having to create an account to do so. I then received the initial order the next day !! I rang this afternoon to speak to someone choosing the most appropriate option on you system only to be told I had to use you contact form then someone would ring me back within half an hour. I then received an email asking how they could help. I NEED TO SPEAK TO SOMEONE REGARDING YOUR MISTAKE NOT BE PLACATED WITH AN EMAIL. You are a relatively small firm not Amazon. What is the problem with someone sorting a problem out over the phone. VERY POOR SERVICE.”

Helpful Report

Posted 8 months ago

Dear Andrew, Thank you for getting in touch. We are sorry to hear that you are having techincal issues whilst placing your order. We have contacted you directly to resolve the issue. Kind Regards, BatteryStation Customer Service Team

Posted 8 months ago

“Ruuuubishshhhh....you post my parcel and second time you haven't send it and I've got an email that was recuved.???”

Helpful Report

Posted 8 months ago

Dear Adrian, Thank you for getting in touch. We will contact you directly to discuss this matter further. Kind Regards, BatteryStation Customer Service Team

Posted 8 months ago

“it did not arrive ,fault of post office,so i lost seven pounds”

Helpful Report

Posted 9 months ago

Dear Gordon, Thank you for getting touch. We have checked your tracking and your order was delivered on the 3rd of October by Royal Mail. We will contact you directly with more information regarding your delivery. Kind Regards, BatteryStation Customer Service Team

Posted 9 months ago

“Batteries arrived with a very low partial charge.”

Helpful Report

Posted 9 months ago

Dear Gareth, Thank you so much for taking the time to share your feedback. We will contact you directly, to discuss this matter further, and work on a resolution. Kind Regards, BatteryStation Customer Service Team

Posted 9 months ago

“I purchased a battery charger that arrived in a tatty and bashed box. A series of photos were taken of the packaging on arrival. It was meant to be a gift for someone else but looked more like something bought from ebay. I had to send it back. Although I received a refund on the purchase price of the charger, they would not refund the cost of sending it back. Therefore in my opinion it is best to avoid this company if you want to buy something as a gift for another person.”

Helpful Report

Posted 9 months ago

Dr Mr Rayment, Your claims are inaccurate and completely bunk. The item was given to me personally by my staff after your email with the claims that the packaging of the item was damaged. It was not. The seals were intact, the side of the box you've shown in your image looks like you've opened it slightly as when I received it that side was not at all open, however, it is really inconsequential to the operation of the device within, which is a battery charger, not a pair of designer shoes. It is our solid belief that you ordered the item and simply changed your mind. You had a right to return this to us if you changed your mind, and the cost of the return shipping was your responsibility. instead of accepting that, you came up with a false story about the state of the packaging to avoid paying the shipping to return it to us. We saw right through it despite your escalating threats of not shopping from us again, then leaving negative reviews. Advice to small business owners, avoid this customer! Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 9 months ago

“I did not receive my lateat order. After contacting Battery Station I ws informed that Royal Mail had poste the order through my letterbox. This was totally untrue since I did not receive it. I don't consider this to be the fault of Battery station, but I would hestitate to order from them again.”

Helpful Report

Posted 10 months ago

Dear Maureen, Thank you for getting in touch. We are sorry to hear that you have not received your order. The GPS on your Royal Mail tracking shows the postman at the correct location. We have issued you a refund which should show on your account in the next few working days. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team

Posted 10 months ago

“ITEM NEVER ARIVED”

Helpful Report

Posted 11 months ago

Dear George, Thank you for getting in touch. Due to the time that has passed and the lack of any tracking information we believe that your parcel may have been lost in transit. We will contact you directly to resolve the issue. Kind Regards, BatteryStation Customer Service Team

Posted 11 months ago

“Ordered batteries but no delivery. Do not take phone calls. Have not responded to two emails so have raised dispute with credit card company. All this nonsence for £11.65! A simple phone call could have resolved. Goods still not delivered.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for getting in touch. We are sorry to hear that you have not received your order, we have checked our emails and we have not received your email in relation to the non delivery of your order. We will contact you directly to discuss this matter further to reach a resolution. Kind Regards, BatteryStation Customer Service Team

Posted 1 year ago

“never arrived, recieved no suppport”

Helpful Report

Posted 1 year ago

Dear Hope, Thank you for getting in touch. We are sorry to hear that you have not received your order. We will contact you directly via email to discuss and resolve this matter. Kind Regards, BatteryStation Customer Service Team

Posted 1 year ago

“I recently placed a small order and did not receive the items. I complained to your customer service about lack of delivery and the response was to wait alittle longer - so I did. The items did not arrive within the period specified. I complained again and did not receive a reply nor the items. I have noted that the cost fo the item had been deducted from my bank account. I will not reccomend your company to anybody I know.”

Helpful Report

Posted 1 year ago

Dear Alex, Thank you for your email. We received and replied to your email of the 5th of June, a copy of the email can be sent on request. We have checked your tracking and you order was delivered by Royal Mail on the 3rd of June. If you would like to discuss this matter further, you can complete the customer contact form via our website. Kind Regards, BatteryStation Customer Service Team

Posted 1 year ago

“I paid for two chargers and was only sent one. When I sent an email telling you this I received no response. If you wish to help please give me the appropriate email address and I will send my original email again”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you for getting in touch. We are sorry to hear this, if you could fill out the customer contact form on our website, we can discuss this matter further and resolve the issue. Kind Regards, BatteryStation Customer Services Team

Posted 1 year ago

“Sorry, but these batteries did not work.”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you for getting in touch. We are sorry to hear this, we have had no reports or faults with this product and sell hundreds of units every month. If you would like to make contact via the contact page on our website we can discuss this matter further and look to resolve the issue. Kind Regards, BatteryStation Customer Service Team

Posted 1 year ago

“I have not yet eceived the batteries I ordered. When they arrive I will give you a review”

Helpful Report

Posted 1 year ago

Dear Gillian, Thank you for getting in touch. We have checked your tracking and your order is currently at your local Lenham Post office for collection. If you would like to discuss this matter further, you can contact customer services via our contact page on our website. Kind Regards, BatteryStation Customer Service Team

Posted 1 year ago

“Suggest you change your couriers”

Helpful Report

Posted 1 year ago

Dear Adrian, We didn't receive any communication from you with any complaint about your order. I can see that you ordered on Saturday 27th April, a non business day. Your order left our warehouse on the next business day which was Monday 29th April. It was delivered to you by Yodel on Tuesday 20th April, and left as authorised, hidden behind your little wall between the wall and your brown bin. I think the service provided was very good and I fail to see the issue with this delivery. Clearly couriers generally do not work on the weekends, and our warehouse was not open. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 1 year ago

“keep sending spam emails”

Helpful Report

Posted 1 year ago

Dear Customer, You were unsubscribed on the 22nd April, but for some reason you were added again on the 24th April. We are looking into why this happened but I can confirm you are definitely unsubscribed and should not receive any further email. Sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“I ordered a SR936 and they sent a 394 which was to small as it did not fit into my Watch at all and the Watch wouldn’t work. The insisted that the 394 was the correct Battery which clearly not correct.”

Helpful Report

Posted 1 year ago

Dear Customer, A search on Google will return pages of results, all of which state that the 394 battery is the same size battery as SR936. We have never had another complaint from a customer claiming that they are not the same. On other website, including large marketplaces they are also sold under that code. We have not made a mistake. We suspect that you need a completely different size watch battery. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“I give it no stars if I could. waited for delivery then was told package has arrived. When I rang customer service I was told delivery driver put parcel in letter box were talking about a battery in my letter box. Then they sent me a photo of my front door to prove dropping it off WRONG door thats 2 doors down from me then I got an email asking can I take a photo of my door so I did. Then to be told the delivery company will respond within 4 hours. Next day I was told the delivery driver dropped battery off across the road. So why did the delivery driver take a photo of my neighbours door and not the door across the road I did go over and no parcel. I purchased battery from battery station not the delivery company I should not have to chase around looking for my battery. Customer service very poor.”

Helpful Report

Posted 1 year ago

Dear Judith, Thank you so much for taking the time to provide us with your valuable feedback about your experience. We truly appreciate customers like you who let us know about their experiences, as it helps us to continually improve our services. Firstly, we would like to apologise for the unfortunate series of events that occurred during the delivery of your battery. It is genuinely disheartening to hear about the inconvenience caused and the poor delivery service you experienced. This is certainly not the standard of service that we aim to provide. We understand your frustration regarding the incorrect delivery location and the multiple requests for photo verification. It is clear that there were several miscommunications and mistakes made by the delivery driver, which resulted in unnecessary inconvenience for you. We can assure you that we are taking immediate steps to address these issues internally. We also understand that it is completely unacceptable for you to have to chase around looking for your battery when it was our responsibility to ensure a smooth delivery process. We apologise for this inconvenience. Best Regards, BatteryStation Customer Service Team

Posted 1 year ago

“I haven't received my order yet ?”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for getting in touch. We have checked the tracking and you order seems to be stuck in the delivery system. we will contact you directly by email to resolve the issue. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Services Team

Posted 1 year ago

“Ordered 2 rechargable batteries for solar lights. 1 would not hold chsrge at all and they suggested charging on a charger. Did that and the same problem. Then they said I should swap over and let sun try and charge up. Well i am 86 rears old and not prepared to mess about with a brand new battery. I asked for a refund and got £1.34 back out of £5.70. Would not order again R W”

Helpful Report

Posted 1 year ago

Good Morning, Thank you so much for taking the time to share your feedback regarding your experience. We sincerely apologise for the inconvenience and frustration you encountered while trying to charge the rechargeable batteries for your solar lights.We truly appreciate your patience and efforts in attempting various charging methods, as suggested by our team. We completely understand your concerns and recognise that it can be a hassle, particularly for someone like yourself. We would have been happy to send you a replacement battery but as only one of the batteries was faulty, we were clearly unable to refund you for your entire order. Apologies for any inconvenience caused. Kind Regards, Batterystation Customer Services Team

Posted 1 year ago

Battery Station is rated 4.9 based on 44,656 reviews