Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 41,057 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 41,057 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a SR936 and they sent a 394 which was to small as it did not fit into my Watch at all and the Watch wouldn’t work. The insisted that the 394 was the correct Battery which clearly not correct.”

Helpful Report

Posted 5 hours ago

Dear Customer, A search on Google will return pages of results, all of which state that the 394 battery is the same size battery as SR936. We have never had another complaint from a customer claiming that they are not the same. On other website, including large marketplaces they are also sold under that code. We have not made a mistake. We suspect that you need a completely different size watch battery. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 1 hour ago

“I give it no stars if I could. waited for delivery then was told package has arrived. When I rang customer service I was told delivery driver put parcel in letter box were talking about a battery in my letter box. Then they sent me a photo of my front door to prove dropping it off WRONG door thats 2 doors down from me then I got an email asking can I take a photo of my door so I did. Then to be told the delivery company will respond within 4 hours. Next day I was told the delivery driver dropped battery off across the road. So why did the delivery driver take a photo of my neighbours door and not the door across the road I did go over and no parcel. I purchased battery from battery station not the delivery company I should not have to chase around looking for my battery. Customer service very poor.”

Helpful Report

Posted 1 day ago

Dear Judith, Thank you so much for taking the time to provide us with your valuable feedback about your experience. We truly appreciate customers like you who let us know about their experiences, as it helps us to continually improve our services. Firstly, we would like to apologise for the unfortunate series of events that occurred during the delivery of your battery. It is genuinely disheartening to hear about the inconvenience caused and the poor delivery service you experienced. This is certainly not the standard of service that we aim to provide. We understand your frustration regarding the incorrect delivery location and the multiple requests for photo verification. It is clear that there were several miscommunications and mistakes made by the delivery driver, which resulted in unnecessary inconvenience for you. We can assure you that we are taking immediate steps to address these issues internally. We also understand that it is completely unacceptable for you to have to chase around looking for your battery when it was our responsibility to ensure a smooth delivery process. We apologise for this inconvenience. Best Regards, BatteryStation Customer Service Team

Posted 13 hours ago

“I haven't received my order yet ?”

Helpful Report

Posted 3 days ago

Dear Susan, Thank you for getting in touch. We have checked the tracking and you order seems to be stuck in the delivery system. we will contact you directly by email to resolve the issue. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Services Team

Posted 3 days ago

“Ordered 2 rechargable batteries for solar lights. 1 would not hold chsrge at all and they suggested charging on a charger. Did that and the same problem. Then they said I should swap over and let sun try and charge up. Well i am 86 rears old and not prepared to mess about with a brand new battery. I asked for a refund and got £1.34 back out of £5.70. Would not order again R W”

Helpful Report

Posted 3 days ago

Good Morning, Thank you so much for taking the time to share your feedback regarding your experience. We sincerely apologise for the inconvenience and frustration you encountered while trying to charge the rechargeable batteries for your solar lights.We truly appreciate your patience and efforts in attempting various charging methods, as suggested by our team. We completely understand your concerns and recognise that it can be a hassle, particularly for someone like yourself. We would have been happy to send you a replacement battery but as only one of the batteries was faulty, we were clearly unable to refund you for your entire order. Apologies for any inconvenience caused. Kind Regards, Batterystation Customer Services Team

Posted 3 days ago

“Absolute waste of time. It takes more than five hours to charge batteries.”

Helpful Report

Posted 2 weeks ago

Dear Marcia, Thank you for getting in touch. The charger that you purchased has different charging settings. Channel 1 and 8 have a peak output of 3V that can be adjusted down to 2A, 1A, 0.5A, or 0.25A for each slot. He higher the Amp, the quicker the battery will charge. We hope this helps. Kind Regards, BatteryStation Customer Service Team

Posted 2 weeks ago

“Ordered atwo weeks ago on 14th March still not received order. |Not happy!!!”

Helpful Report

Posted 3 weeks ago

Hi Ed, Please accept our apologies, it looks like the parcel went missing between our warehouse, and the courier. It did not get an initial scan. I have created a replacement order for you which will now be sent out on Tuesday after Easter weekend. I have upgraded the shipping on it, so it should be with you on Wednesday. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 weeks ago

“I am very disappointed. The chargers do nt seem to work”

Helpful Report

Posted 1 month ago

“We ordered batteries and were told they had been delivered but we have not recieved the batteries and I have contacted to report this but received no response.”

Helpful Report

Posted 2 months ago

Dear Laura, Thank you for getting in touch. We are sorry to hear this, we have checked our system and we have not had any emails from yourself regarding this matter. If you would like to fill out the customer contact form via our website, this will go straight through to the Customer Service Team, and we can discussed this matter further. Kind Regards, BatteryStation Customer Service Team

Posted 2 months ago

“I ordered batteries on 19.01.24 and still haven't received them .”

Helpful Report

Posted 2 months ago

Dear Raymond, Thank you for getting in touch. We have checked your Royal Mail tracking, it states that they attempted delivery on the 23rd and 24th of January but unfortunately, your address was inaccessible. If you would like to discuss this matter further you can fill out the customer contact form on our website, this will take you direct to customer service to find a resolution. Kind Regards, BatteryStation Customer Service Team

Posted 2 months ago

“I haven't received my order yet.”

Helpful Report

Posted 3 months ago

Dear Mats, Thank you for getting in touch. We have checked your Royal Mail tracking and your parcel was delivered on the 30th of December. If you would like to discuss this matter further you can contact directly via the customer contact form on our website. Kind Regards, BatteryStation Customer Services Team

Posted 3 months ago

“Ordered 2x AA 3.6v Lithium batteries for my garage door. They duly appeared, stamped Apr 2023. I am assuming this is an expiry date. I contacted you via your website to ask if this is the case. I am aware that this is a tiny order, but am not surprised to receive no reply. Not impressed. Thank you”

Helpful Report

Posted 3 months ago

Dear Mike, I feel I must defend us in this unfair and inaccurate review. I have thoroughly checked our ticket system for tickets created using the contact us form, and also emails sent to our customer service address and we do not have any record of you contacting us. Your assumption is completely incorrect and the date you are referring to is the production date. These batteries have use by dates for 10 - 20 years depending on application. Even at 10 years it would mean we had them before 2013. I can assure you that we do not have stock sat there for 10 years. The batteries are absolutely fine, and in date. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 3 months ago

“Purchased two very small batteries to go with my own one. Just to light a Christmas lantern. It lit up for 5 secs then went flat. The one I had, had never been used and was about four months old. All very minor stuff, but disappointing.”

Helpful Report

Posted 3 months ago

Dear John, Thank you for getting in touch. We have had no faults or reports on this product and sell hundreds of units every month. If you would like to complete the customer contact form on our website, we can discuss this matter further to resolve the issue. Kind Regards, BatteryStation Customer Service Team

Posted 3 months ago

“I recently ordered some button cells and paid for next day delivery , they took 3/4 days to arrive and Battery Station refused me a refund on the postage stating that they do not give refunds as the delivery time is out of their control, I expect the service to be what I paid for.”

Helpful Report

Posted 3 months ago

Dear Ian, Although your item did not arrive on time, you have exaggerated how late it was. It arrived one business day late. You ordered on a Sunday so the order was picked, packed and collected by DPD on Monday 11th December. We do not get courier collections on Sundays, nor do DPD deliver. The order was late by one day and while it should have arrived on the 12th Dec, it arrived on the 13th at 14.21. DPD has an on-time delivery record of over 99% in our experience. You are completely correct in that we do not offer refunds for late shipping. This is due to the fact that courier networks despite target delivery dates are inherently faulty in nature with delays which can be caused by a number of reasons including traffic, illness, mechanical breakdown, and others. We do not receive a refund ourselves for late deliveries. I do not know any other retailers who refund for missed delivery targets and the UK incumbent retailer does not do this either. We make no such guarantee to you and although we obviously cover this in our terms and conditions thoroughly, we also put a straight forward notice in bold text above the shipping methods, on our checkout page itself, so this policy is not hidden and is there in plain sight. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 3 months ago

“I am sorry to say your carrier service was very poor the driver didn't call at this property we were in all day he said he left it next door between two waste bins he didn't do that it was left four properties away from ours.”

Helpful Report

Posted 4 months ago

Dear Terry, Thank you for getting in touch. We are sorry to hear this, we will take the matter up directly with the courier. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team.

Posted 4 months ago

“2 sets missing. Box had been opened and sealed. Attempted to contact the company, no one bothered to get back to me”

Helpful Report

Posted 4 months ago

Hi Gemma, Thank you for getting in touch. We have checked our records and we have had not record of you making contact. We are sorry to hear that you have received an incomplete order, we will contact you directly to discuss this matter further to resolve the issue. Kind Regards, BattteryStation Customer Service Team

Posted 4 months ago

“Ordered online and received a notice batteries were dispatched via DPD. Over a week later nothing arrived. We were then told that they were sent via Royal Mail. Nothing arrived! When we called them again we were informed that our address was not recognized and they had not been sent. We have been at the same address for 30 years and DPD and Royal Mail deliver regularly. Told them not to bother and will not be ordering from them again. Ordered from Amazon - delivered next day.”

Helpful Report

Posted 4 months ago

Hi Malcolm, That is correct, your address is not listed under that postcode in the official Royal Mail Postcode Address file. All of our couriers require a full and complete address. So in this case two different couriers were unable to delivery. Despite trying to explain this to you fully and explaining how you can add your address at Royal Mail, you were not interested and adamant we were in the wrong and incompetent. We've noted you will not be purchasing from us again and this is for the best as we cannot reliably deliver to the address you insist on using. Yours sincerely, The BatteryStation.co.uk Team.

Posted 4 months ago

“Still waiting for my order after two weeks having paid extra for delivery”

Helpful Report

Posted 4 months ago

“I have still not recieved the delivery - I contacted customer services last wek but no response as yet.”

Helpful Report

Posted 4 months ago

Dear Michael, We are sorry to hear this. We replied to your email that you sent on the 24th of November after we investigated the delivery of your parcel. It was nice to speak with you today, I hope you have received my email with the attached photos of the delivery and the location map. If you require any further assistance please do not hesitate in making contact. Kind Regards, BatteryStation Custom Services Team

Posted 4 months ago

“After my last order that went missing I have had no reply from the delivery company, I reported it on line immediately but nothing in return. Trying to contact you, you have a better chance of winning the lottery. Having had many orders off you this is the last.”

Helpful Report

Posted 4 months ago

Dear Robert, I have checked our ticket system thoroughly for your order number, your email address, your postcode and your name. We have no form submissions from the contact us page, nor any emails sent to our customer service email address. I have even checked the spam system just in case and that is also clear. We receive emails from customers throughout the day, every day. Had your emailed us, we would have been happy to help but we have received no such support. Our contact us page at www.batterystation.co.uk/contact/ offers two different ways to contact us, and many of our customers should buy a lottery ticket as they seem to be able to get hold of us just fine. You are welcome to contact us for help with your order and the tracking shows that DPD left it in your front porch on Saturday 11th November at 10am. We can request proof of delivery and GPS timestamp if needed. We will wait to hear from you on this, if you have not received your order. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 4 months ago

“I made an initial purchase as a guest. I have just tried to make a repeat purchase and been refused because my e-address is in use and I need to log-in. You have either made an account without my consent or your website has been hacked. Sort it please”

Helpful Report

Posted 4 months ago

Dear Tim, That is correct, we do not allow guest ordering. We have tried this in the past and found that some customers had orders placed using their email addresses unknown to them. From trial and error we now operate the first order owns email concept. Once you have placed an order with your email address, no one else can use it and you need to request a password. We will soon be adding passwordless log-in using a link. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 4 months ago

Battery Station is rated 4.9 based on 41,057 reviews