Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,739 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 30th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 24 batterys , all where exhasusted, nothing else vto say.”

Helpful Report

Posted 6 years ago

Dear John, I'm quite alarmed at your review where you state the batteries were dead. We receive these batteries from Duracell regularly, and the stock is less than 3 months old. Duracell Plus Power is their flagship product and reports like this are virtually unheard of. We take reports like this very seriously. On of our team will be contacting you on Monday morning to get further and detailed information on this, and we'll also be speaking to the manufacturer to investigate further. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Never received order (miss delivered / delivered incorrectly) Disputes still on going”

Helpful Report

Posted 6 years ago

Dear Mike, We have been trying to get hold of you each day unsuccessfully. We've left voicemails, and sent emails and we've not heard back from you since you contacted us. Please get in touch with us when you can on 01274 240240 and we'll be happy to resolve this enquiry. We're trying you again, as I type. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“awful. have not received my order”

Helpful Report

Posted 6 years ago

Dear Customer, We're very sorry that there have been issues with your order. We have been in regular contact with you and your husband regarding this order and the difficult there has been in delivering it. We've spoken a number of times on this regarding issue with the address, and couriers. We're surprised to read your review as we have proactively dealt with this at every step of the way. In light of your review, we've immediately requested the order to be returned to base, and we've refunded you immediately. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“I FEEL BADLY LET DOWN PUT A ORDER IN 10 DAYS A GO STILL NO DELIVERY ILL HAVE MY MONEY BACK MR B HALL”

Helpful Report

Posted 6 years ago

Dear Mr Hall, We're very sorry to hear about the experience you had with your order. Our courier lost your order unfortunately. We have been in touch with you, and as per your wishes we refunded you in full. Thank you for your cooperation in providing the information that allowed us to claim for this loss. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Speedy delivery and excellent prices”

Helpful Report

Posted 6 years ago

Dear Andrew, I believe from the content of your review, you didn't feel this should be a negative review, so I guess that the single star was a mistake with the review submission. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Batteries arrived 5 days late and badly packaged with some missing!!!”

Helpful Report

Posted 6 years ago

Dear Adam, We're sorry to hear what happened with your order. Until this review we hadn't heard from you regarding this so we were unaware there was an issue. We have since spoken to you a couple of times to arrange replacement for the missing items, and we also claimed for the later delivery, and refund this to you. You've said you're happy with this outcome. Thank you for your patience on this matter at this busy time of year. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“The items have not been received”

Helpful Report

Posted 6 years ago

Dear Customer, We're very sorry for the delay in delivering your order. We're currently looking into why this delay occurred. I can confirm the order is out for delivery today. We're going to reach out to you later on after delivery. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“3 to 5 days delivery turned into 10 days after several emails and in the end told them to post them (simple).”

Helpful Report

Posted 6 years ago

Dear Customer, Sorry for the inconvenience with your order. The first we heard from you regarding this issue was the 30th November. We then contacted the courier to trace the wherebouts of your delivery requesting that you allowed us a day to investigate. You were unhappy with this so a replacement was sent which arrived with you on the 1st Nov, 2 days after you called us. I'm not sure what the reference to several emails was. There simply weren't any. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“I ordered the battery on the Saturday, it is now Wednesday night and the battery hasn't yet arrived.”

Helpful Report

Posted 6 years ago

Dear Nigel, When you ordered, you selected economy shipping which has a delivery time of 3 - 5 days. Your order was dispatched on Monday as the couriers and Royal Mail do not deliver on Sunday. There is no breach of the service level with the shipping you selected at all. If it was time sensitive, we offer 2 day, and Next Day, which you could have selected. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Placed order on 05/10/18 now 19/10/18. I can get anything from around the world in 2-3 days but for some reason you cannot deliver a few batteries to me from down the road in 2 weeks. I still have no idea when i will get them as they are with your courier and they don,t know when they will be able to deliver. i suggest you get someone else to do your deliveries.”

Helpful Report

Posted 6 years ago

Dear Customer, Please accept our apologies as you order seems to have been lost with the courier. We have raised a claim accordingly. After speaking to you earlier, we are re-dispatching your order as per your instructions. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“placed order received nothing, after 10 days, had to call customer services to request refund as no resolution through e mail messages. as of now still waiting for payment to be refunded.”

Helpful Report

Posted 6 years ago

Dear Customer, Sorry for the inconvenience with your order. After investigation, it seems to have been lost and we were waiting confirmation of it being returned to us prior to issuing the refund, however your review is not completely true. Having read through all the notes on this case, we explained to you on the phone that we needed to contact the courier to establish the whereabouts of the order prior to issuing a refund. This is standard procedure as I hope you understand we need to verify the parcel is lost. In the meantime, you emailed demanding an immediate refund and you were told a refund would be made promptly, on hearing from the courier. You called again shortly afterward again demanding a refund by which stage we'd already heard from the courier, and had your order flagged for a refund. While I fully apologize for the inconvenience caused with this order, I feel the need to correct your inaccurate narrative as written in your review. The entire matter was dealt with in less than 36 hours with the refund having taken place. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“We are still waiting for our delivery”

Helpful Report

Posted 6 years ago

Dear Customer, The courier attempted to deliver your order 3 times but was unable to. Upon investigation, this seems to be the result of errors in your address. We learned that the order was then being returned to us. We have since spoken to you a couple of times, and have redispatched the order with the correct address which should be with you now. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Ordered batteries on the 24th now the 4th. Had to phone twice to chase to see where they are. Enough said”

Helpful Report

Posted 6 years ago

Dear Simon, I waited until this case was closed to reply to your review. Firstly please accept our apologies for the issue here. This issue was caused by an anomaly in some addresses where the business name was the building name of the address. This information was being posted incorrectly into our couriers systems, resulting in a parcel which did not have sufficient information to deliver. It actually took a while to diagnose the exact problem. To close this case, we issued instructions to return the original undeliverable parcel to us, and dispatched a replacement where the address had been done manually. We have been in contact with you throughout, and I'm glad this issue is now resolved. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“I only write reviews when something is consistently or exceptionally good or exceptionally bad. Unfortunately this is a very poor review because not just once but twice my order failed to be delivered and it was left to me to do the chasing as to why that was. Even after a assurance on a delivery on Friday afternoon, a week later than expected, my order has still not been delivered.”

Helpful Report

Posted 6 years ago

Dear Monica, We're very sorry to read about the issue you had with the delivery of your order. We've spoken to you today finally to get this resolved. It appears the original order did arrive on time, in damaged external packaging whereas the contents were fine. We did re-dispatch your order which you also received. After discussing with you, the situation has now been resolved. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“I don't know if this a fair review of your company or rather a condemnation of your couriers. The item ordered was never delivered as it appears three attempts to find us were unsuccessful. I can only assume that the company employed unprofessional drivers as we have no problem with anyone else. To be fair the cost has been reimbursed but I don't have the goods which is disspointing.”

Helpful Report

Posted 6 years ago

Dear Gordon, We're a little bit surprised to read this review as upon reviewing the attempted delivery history, we can see a number of failed attempts at delivery, due to no one present at the delivery address. Furthermore, we have been unsuccessful at contacting you on the number provided, which is also the number passed to the courier. The items were returned to us as undeliverable and we have refunded you and requested that you place a new order, should you wish to proceed. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Extremely poor service!!! A delivery of 2-4 days has taken 21 days so far and haven’t received it yet!! On top of that they’re not willing to take responsibility and no compensation has been offered!! My advice is don’t use this company!!!”

Helpful Report

Posted 6 years ago

Dear Customer, We've spoken to you a number of times to try and resolve the problem with your order and we haven't been able to. We have dispatched your order 3 times using 2 different couriers and each time it has failed at your address. The reasons for this were that the address does not exist, delivery refused and lost (which returned to us). We are investigating this with the couriers to see if there is anything strange about the address. It's highly unusual for it to happen with multiple couriers, unless there is an issue. We have of course refunded your order as we can't continue to send it to an address which somehow rejects the deliveries. We're really sorry for the inconvenience here and we're doing everything we can to find out the issue with the address to prevent this sort of thing from happening in future. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Haven't received my order”

Helpful Report

Posted 6 years ago

“Tried to add an extra couple of batteries onto the order minutes after I placed it online, by calling ‘customer support’ but was told it would have to be a new order (with another postage charge) in a very dis-interested and dismissive tone. Cheers for that!”

Helpful Report

Posted 7 years ago

Dear Customer, Unfortunately we don't 'hold' your order for any period of time after you've ordered. Once placed, orders are sent automatically to our warehouse where they are picked, packed and sorted 7 days a week. Collection takes place multiple times 6 days a week. For this reason it's not possible to simply add something to an order once it has been placed. This is the policy of most online stores. We have customers ordering right up to our 4pm deadline for next day delivery and our system ensures that goods go out on time. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“No Batteries delivered”

Helpful Report

Posted 7 years ago

Dear Customer. Sorry for the inconvenience caused. This is the first time we discovered you had not received your order and we would have dealt with the issue immediately had you contacted us. After speaking to you on the phone this morning, we are sending out a replacement to you and you said you were happy with this resolution. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“I ordered sr44 batteries for my vernier gauge but I was sent lr44batteries which are to big.so an email to confirm you have received this message and send me the correct batteries would be of help and then I can give you thumbs up”

Helpful Report

Posted 7 years ago

Dear Customer, LR44 and SR44 button cells are exactly the same size, and both would fit into the same device. The difference is in chemistry and performance. We spoke to you earlier about this and you acknowledged that you had ordered the correct batteries and that they did fit after you tied. I trust the matter is now fully resolved. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

Battery Station is rated 4.9 based on 44,739 reviews