Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,739 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 30th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my batteries on Wednesday 24th April at 17:30, as I needed them for my holiday on the 27th I paid £ 6.49 got next day delivery when they didn’t arrive by Friday I had to make a trip to another supplier to ensure I had them for my holiday that morning. I’m not impressed and would appreciated my delivery costs be refunded as a minimum. Yours Mr Virgo Order ref ‭1001 51716‬”

Helpful Report

Posted 6 years ago

Dear Mr Virgo, Correctly, your order should have arrived on Friday 26th. I'm now investigating why this was not the case and what caused the delay. Unfortunately from time to time, couriers do miss deadlines and we are not provided with a 100% service guarantee. I realise this is not helpful for you. We will be contacting you by email to let you know what happened with this delivery, and what the next steps are. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Batteries never arrived. I emailed Battery Station 2 days ago and have heard nothing!!”

Helpful Report

Posted 6 years ago

Dear Sally, You originally contacted us on the 18th of April to ask to cancel your order after it had been dispatched, and we advised you that are can return your order to us, for a full refund. As we didn't hear from you then, we closed the ticket believing you had decided to keep your order. The next email we received from you was 18 minutes ago (around 9.20am on Tuesday 30th April). A minute later you left this review. There has simply never been a gap of 2 days when you emailed us and did not hear from us at all. We've replied to both emails you have sent us. The dates and times that emails are sent, are attached to the headers of emails, and we can see when emails have been sent, and received by us. As we have no way of knowing where your order is, or whether or not it was delivered, we have refunded you in full and will attempt to make a claim with the courier, at this late stage. Your sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“56 batteries ordered, 267 delivered! No initial response from Battery Station to emails or phone calls. Only when Paypal dispute initiated did Battery Station start to take action, even though I was trying to save then losing £125-00! Customer service very very poor.”

Helpful Report

Posted 6 years ago

Dear David, Please accept our fullest apologies for what happened here. Your order was cross-picked which resulted in the large amount of batteries delivered to you. We really appreciate you being honest about this as well. Obviously we have spoken about this and the situation has been resolved. However, please rest assured that this case has been flagged for investigation, from the initial mis-pick, to the way the customer service was done, to find out where things went wrong. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Bought 2 cr2 batteries, 1 was dead but needed one to use and luckily the other one was ok. I asked for a replacement single but told need to return both if want refund. Even if i still had both unused, what a pain.....will shop elsewhere in future.”

Helpful Report

Posted 6 years ago

Dear Customer, In our many years experience of selling batteries, it is hardly ever the situation, where a single battery from a batch, let alone a pack, is faulty. It is our policy to recall the entire pack to try and find out what has happened so we can investigate and diagnose any problem in supply or any faults. We test every product which is reported as being faulty. We offered to collect the batteries and refund you in full, at our own expense. It would not have cost you anything. You chose that you did not want to do this which was your decision. We strive to offer great customer service to our customers and although this particular policy might not be convenient to you, it is designed to protect our customers from further faulty items which could occur. For example, the working cell, may have failed after a short while, leaving you unable to use your equipment somewhere. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“I paid for next day delivery but unfortunately the items ordered never arrived. I am waiting for a refund. I will never order from this company again.”

Helpful Report

Posted 6 years ago

Dear Dennis, We're very sorry for the issue with your order. We tracked it and investigated and this was due to a problem with Parcelforce. They simply did not deliver and lost your order. They do not offer us a 100% service level guarantee and occasionally, they do lose a consignment, as do any courier. We have claimed with them for this loss, and we have refunded you immediately. Once again, sorry for the inconvenience. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“I made my order online and my batteries arrived very promptly by post. Many thanks for a good service and batteries at a reasonable price.”

Helpful Report

Posted 6 years ago

“I ordered these batteries on April 1st, and they were dispatched on the same day. They did not arrive. When I phoned early this week, I was told they were still with the courier, and you would find out what had happened, and contact me again. They still have not arrived, and I have heard nothing since the day I phoned.”

Helpful Report

Posted 6 years ago

Hi John, We're sorry for the delay with your order and the inconvenience caused. We first received your email on the afternoon of the 9th April, and we called you back within the hour. We left you a message stating that the order had been resent. We did not hear from you again until you left your review. You returned our call on the 12th April and you were happy that the replacement order had been sent and that you'd received it. Your sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“I ordered 100 double A batteries to be shipped next day before midday, but they never made it at the time requested. The person I spoke to on the helpdesk couldn't help and the day after I requested the batteries be delivered I started getting text messages about my delivery, even though I paid for express delivery overnight. I've not had any response from Battery Station to apologise or offer a refund on the expensive extra courier cost to have the batteries delivered when I needed them. I will never use this company again, and highly recommend that you avoid at all costs.”

Helpful Report

Posted 6 years ago

Dear Charles, You ordered on the Monday after our 4pm deadline for same day dispatch. So correctly the order was dispatched on Tuesday. You received it on Wednesday on the next day delivery. You have had a response from us, which was dealt with on ticket number 17650. We have done absolutely everything correctly here. You ordered very late in the day after the deadline. We dispatched on time, and it was delivered on time. Regards, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“Found what I needed for home phones. Batteries arrived quickly. Excellent.”

Helpful Report

Posted 6 years ago

Dear Customer, Although you left us a 1 star review, your feedback was completely positive. So we're glad to hear that everything went well with the order. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“The battery was flat on arrival”

Helpful Report

Posted 6 years ago

“I paid for next day delivery before 12. It turned up the day after. The tracking did not work and I phoned customer services a couple of times on the day the package should have arrived and was promised call backs that did not happen. On 20/02/19 at 09:26 I spoke with Rosie who promised me a refund of the next day delivery charge. I have still not received this. My order reference is 100143887”

Helpful Report

Posted 6 years ago

Dear Customer, We're very sorry about the missed deadline for you order. We have investigated this with the courier, and made a claim against them for this. The refund for the shipping was however made right away and the small delay in it appearing is down to your card issuer. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Where are my batteries.? Still not recieved them”

Helpful Report

Posted 6 years ago

Dear Peter, Sorry about the issue with your order. We have contacted the courier and it appears your order has been lost. We've raised a claim for it with the courier and having spoken to you, we immediately re-dispatched your order which should be with you tomorrow. We're sorry for the inconvenience this has caused. It's certainly not how we want our customer experience to go. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“Make sure you order the correct batteries once you pay you can’t alter it you make a small mistake and ask to change it NO it’s already been sent you have to wait then send back I’m a pensioner and needed the for my doorbell to let in medical staff I had to ask my doctor if he would get them for me as I made a order and there wasn’t going to change them I had not long made the order they must be the fastes packers in the world to do that in minutes ( ignorant) don’t bother buy of someone who has the time for you and will help you I couldn’t afford to loss all that money but I can’t walk and can’t get to the post office to send them back of afford to do it keep well away avoid at your cost”

Helpful Report

Posted 6 years ago

Dear Mr Davies, I'm sorry you weren't happy with the service you received from us. The negative issues that you've put across are what we believe to be positive points about our business. Correctly as you state, we do not have a grace period where customers can change an order once placed. The reasons for this are that the vast majority of our customers require their orders as soon as possible, and our system is set up to provide this. Orders can arrive at packing stations literally within seconds, ready to be packed and send out on the same day deadline. It is all automatic. We don't manually review every order. Many of our customers rely on this regularly and it's why we get repeat custom. We remind customers along the website journey, to check they have the correct products, and the correct address information. It's no different to buying from a shop. We can only provide you with the products you select, and if they are the wrong products, you need to return them, just as you would do in a normal shop. You mentioned about the return at your own cost. The reason for this, is because we sell products at around half the retail price. Unlike other retailers with huge markups on clothing or other goods, we are a discounter, and we do not have the margins to allow free returns of our product, which is very heavy, often contains lithium and cannot be sent by Royal Mail. Batteries are VERY expensive to ship. So our prices are very low, and this suits the majority of our customers. We fully sympathize with the situation you're in needing the batteries for your doorbell, and difficulty in walking and so on, but there really isn't anything we can do, if you order the wrong product. We didn't see the device, we had no idea what you needed. We sent you what you ordered quickly and cheaply. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Ordered on 10/1 & paid for priority delivery. As of 24/1 order has still not arrived. Apparantly, the delivery driver can't find our address, but we have lots of post/parcels delivered daily. Had to ring several times to chase & staff haven't always come back to us. However, staff on telephone are very friendly & polite and apologetic, but doesn't alter the fact that our package hasn't arrived.”

Helpful Report

Posted 6 years ago

Dear Customer, We're very sorry to hear about the issue with the delivery of your order. The courier had lost your order, and we'd requested a return to base and a compensation claim. We were already in contact with you regarding this and we had replied to your email, asking whether you wanted the order to be re-dispatched, or to be refunded. We did not hear from you so we refunded the payment in full and emailed you to inform you. We heard back from you today saying you would have rather had a re-dispatch, and you advised us you have ordered again, to a different address, and that you're happy with the service you received (notwithstanding the delay). Once again please accept our apologies for the delivery problem and we look forward to your ongoing business. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Hasn't turned up yet!”

Helpful Report

Posted 6 years ago

Dear Richard, Sorry for the delay in delivering your order. There were some items in your order which were out of stock, and it should not have been possible to order them. So the order was awaiting these items prior to dispatch. The order did go out and arrived a couple of days late, so apologies for that. We have been in touch about this and made sure everything is now resolved and that you're satisfied with things. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“You send me a review email when I'm still waiting for my batteries!! Hurry up! Ordered 10days ago! Not good!”

Helpful Report

Posted 6 years ago

Dear David, We're very sorry to hear that you haven't got your order. This is the first we've heard from you, and if you had contacted us, we could have resolved this earlier for you. It seems that our courier has lost your order. We have spoken to you today and you've emailed to say that you'd like us to send out a replacement for your order, which we've done for you. I hope it will be with you soon. Once again, sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“placed order,received despatch email with eta,never arrived,logged a ticket with customer service,alleged guaranteed callback within 24 hrs,never happened,rang and cancelled order and shopped local,poor service,wont use again”

Helpful Report

Posted 6 years ago

Dear Paul, I'm very sorry about the mix-up with your order, which was lost in transit. While we do our best to get everything delivered, sometimes and order can get lost by the couriers which is sadly outside our control. We do everything we can to resolve this problem as quickly as possible, when it occurs. I've checked into this and we did contact you within 24 hours to offer you a replacement or a refund. You requested a refund which was done immediately. While I fully understand your frustration in the order not turning up, on this occasion I disagree with the claims on service level as our call records contradict your report. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Made a simple mistake in a order noticed it very quick explained it to you guys to change and you came out with it couldn’t be changed a order was a order totally very poor customer service will Never use this company again .”

Helpful Report

Posted 6 years ago

Dear Customer, As with many e-commerce sites in operation, we have a fully automated system. After placing your order, it reaches our packing stations in a matter of seconds and is usually being picked within a few minutes. Many of our customers require their goods on a timed delivery and place an order right up to our deadline knowing they can get their order the next day. For this reason we cannot introduce a delay specifically to deal with customer mistakes. We help users during the ordering process, by checking addresses against the national postcode database, and by displaying a confirmation page prior to the order being submitted. This is to allow our customers to double check their order and information before placing it. I’m very sorry to hear that you won’t be using us again, but we have no plans to change what is a very streamlined system that results in on time deliveries. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“I have used battery station a couple of times before, once for rechargeable batteries and also for batteries I could not find locally Their service is excellent and on each occasion I have received batteries with recently made production dates. The range of different battery makers is also much greater than what’s available in local shops”

Helpful Report

Posted 6 years ago

“If I’d received my battery’s I could write a review”

Helpful Report

Posted 6 years ago

Battery Station is rated 4.9 based on 44,739 reviews