Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 41,149 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 41,149 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BATTERY STATION SENT THE WRONG ITEMS AND DO NOT ANSWER PHONE CALLS OR REPLY TO E-MAILS”

Helpful Report

Posted 3 years ago

“Good service ,very pleased”

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Posted 3 years ago

“Delivery fine, packaging fine, however I ordered a box of 24 AA batteries however what came was those (bargain packs) three of them with four+four free the only ones benefiting from the four free was battery Station. If I buy a box of, I expect a box of. Personally I wonder if the quality of those packs with the offers are a lower standard of cell.”

Helpful Report

Posted 3 years ago

Hi David, We can't always get the boxes due to availability and we are able to purchase the promo packs for the same price per cell. Contrary to the suggestion that the cells are of lower quality, they would potentially last slightly longer. As you would be opening them pack by pack, the unused packs would not be exposed to the air and therefore protected from moisture. Please be assured that these are exactly the same batteries. Kind Regards. The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“the item costed me three time when delivered. When an item is so small, the delivery should not cost more than 50% of its price, not two times its price! Maybe it should be sent by mail, instead of Courier.”

Helpful Report

Posted 3 years ago

Hi Maria, Our shipping costs are set based on what they cost us. Royal Mail and our couriers do not make special allowances for us and charge us really low amounts, just because the item we send is low in value. Furthermore we show the shipping cost on the delivery page, the cart page and the checkout a long time before any information is requested. You did not need to proceed with your purchase so if you were unhappy with the price we're unsure as to why you proceeded. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Photo of sellers product showed battery to be and written on as CR232H. When received it was CR232- the H means higher power capacity. 20mil amp more. Also expiry date 2024. Should be nearer to 10 year shelf life. Showing these are several years old new stock.”

Helpful Report

Posted 3 years ago

Hi Leon, We don't sell any battery which is a CR232 at all, and having looked at your order, you actually ordered and Energizer Pro Charger | Inc 4 x AA 2000mAh Rechargeable Batteries. Nothing to do with CR2032 or CR2032H. So we are presume you have ordered from somewhere else, and got the purchases mixed up. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Very good product”

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Posted 3 years ago

“DELIVERY SERVICE POSTED TO WRONG ADDRESS”

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Posted 3 years ago

Hi Dot, Please accept our apologies that your postman from Royal Mail delivered this to the wrong address. This is very rare and we're glad to hear the neighbour bought the product round. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Took an age to arrive I phoned them and the girl at the other end of the phone told me they would have to be delivered by Currier because you’re not allowed to deliver batteries by Royal by Royal mail I turned up the next day by my regular postman!!”

Helpful Report

Posted 3 years ago

“Battery Station dispatched the order very promptly but DPD failed to deliver on 2 separate occasions. This order was urgent and in future I will use another supplier which does not use DPD. Sorry Battery Station. You did your but DPD let you down.”

Helpful Report

Posted 3 years ago

Hi Jane, Please accept our apologies for the 24 delay in your order arriving at the delivery shop. DPD are an excellent courier and like ALL couriers in the UK at present, their delivery targets are suspended due to Covid-19. This is not an excuse and is because staff that have even slight symptoms of normal day-to-day colds, are required to self-isolate. Furthermore, sorting spaces in certain depots are vastly reduced due to required social distancing. Most orders are arriving next day and unfortunately on this occasion, yours was one that was delayed by a day. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Recently bought batteries from Battery Station - unfortunately I ordered the wrong size (not sure how). When i tried to return i got lost in a loop on the website and couldn't understand the instructions - gave up!”

Helpful Report

Posted 3 years ago

Hi Michael, We're not really sure what the problem was with wanting to do a return. There isn't really anything which would put you in a loop. You either complete the form on our contact us page, or click on the email address and send us an email. There is no process to go through, simply sending us a message. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“The wrong type of batteries was sent, not as ordered”

Helpful Report

Posted 3 years ago

Dear Customer, We have looked through our email and phone logs and we have not received any correspondence from you regarding a picking mistake, or receiving the wrong items. If we had known there was an issue we would have resolved it quickly. We're contacting you directly to resolve this issue now. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Battery Station were quick off the mark with packing and despatching, but the goods arrived with all the individual cartons crushed and the batteries loose in the mailing bag. Also one carton had clearly been opened and resealed using packing tape - not good. Also let down by Hermes who didn't deliver when they said they were going to, citing the pandemic as a reason. I wonder what the excuse will be when the pandemic is over?”

Helpful Report

Posted 3 years ago

Dear Customer, We're very sorry to hear about the condition your order arrived in. We don't send anything out that is taped up so this damage must have taken place during transit, and Hermes must have tried to salvage it. The issue with Hermes at the moment is that they are short staffed due to revolving self-isolation. Very mild stuff that staff would normally still attend work, is now classified as stay at home. So anyone with a cold or anything, is staying at home. Furthermore they do have huge demand on their network. Once again sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Sent batteries to credit card address, not to stated destination, 500 miles away in Scotland.”

Helpful Report

Posted 3 years ago

HI Emmet, I was concerned reading your review so I have investigated. You did enter your address in Scotland as the billing address, and your address in London as the delivery address. Labels in our warehouse are created automatically so the label was automatically created from your delivery address which was in London. We have screen shots of your order, and logs to support this and would be happy to provide them to you. In this case, we did everything we needed to and dispatched the items to the correct address and unfortunately, this was solely down to user error at the time of ordering. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Not happy the batts I ordered were not fully charged? So I had to buy some more from elsewhere that did work.”

Helpful Report

Posted 3 years ago

Hi Kyle, These LR41 batteries you purchased are not rechargeable. They are low power batteries used in thermometers. The devices are designed to be used seldomly and with the extreme use that thermometers are seeing at the moment, many are only last a few days between batteries. We have had no other complaints about this product and no recalls on the batch at all. I believe the batteries simply ran out due to high usage. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“2weeks no delivery no tracking available, at least refund was done”

Helpful Report

Posted 3 years ago

Hi Tadas, Please accept our apologies for the delay in delivering your order. This was due to Covid-19 related delays at Royal Mail. They are still having staffing issues affecting RM48. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Good item and fair price but delivery took over two weeks”

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Posted 3 years ago

Hi Richard, Please accept our apologies for this delay. You will be aware there have been delays related to Covid-19 but this was too long. Hermes replaced some of their scanning equipment in their Manchester depot around June 1st and this seems to have caused a huge issue with delayed parcels. I'm glad it finally arrived and once again extend our apologies. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“My purchase never arrived and although my money was refunded as soon as I enquired where my order was, I was not given the option to re-order”

Helpful Report

Posted 3 years ago

Dear Customer. This simply isn't the case. We refunded you in full as soon as you informed us your order was lost. You could have re-ordered at any time you want. Immediately after, or now. There is nothing preventing you from re-ordering at all, and you are not out of pocket in any way. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Left this adaptor with the included batteries plugged in overnight and in morning the charger smelt of burning and the batteries were extremely hot. Ended up using an old charger instead of this one.”

Helpful Report

Posted 3 years ago

Hi James, Clearly this is not how it is supposed to work and I'm really surprised you didn't contact us to allow us to investigate this - so we could replace it if it is faulty; as opposed to going directly to a negative review! We are reaching out to you to try and rectify the situation. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“I have no way of checking, but I thought ordered an R2032 battery for my weighing scale. The battery I received was 1216 which is too small”

Helpful Report

Posted 3 years ago

Hi Pat, You ordered an Energizer CR1216 battery which the same battery we sent you. There hasn't been any packing mistake here at all. You still have a couple of days during which you can return the unopened item to us for a refund if you wish to do so. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Still waiting for delivery”

Helpful Report

Posted 3 years ago

Hi Edward, We replied to your email on this advising what has happened. Unfortunately it seems that Hermes have lost your order. Please accept our full apologies for this. We have refunded your order in full. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

Battery Station is rated 4.9 based on 41,149 reviews