Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 41,149 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 41,149 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

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Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered small batteries on 1st February 2023. Todays date is 15th February and still waiting for them to be delivered. Not happy with the delay and wondering how long it will be before I receive my order. Hence at present not at all likely to recommend Battery Station.”

Helpful Report

Posted 1 year ago

Dear Sandra, Thank you for getting in touch. We are sorry to hear that you have not received your order. I have checked your tracking code and Royal Mail have not attempted to deliver your parcel, we have also checked the address that you provided whilst placing your order and that was entered perfectly. Therefore given the time that has passed, we believe that your parcel has been lost in transit. We have processed a new order, which will be dispatched today with Parcel Force next day delivery service. Apologies for any inconvenience caused. Kind Regards, BatteryStation Customer Services Team

Posted 1 year ago

“Regular customer but on my last order which included 2 small button batteries that turned out to be flat and therefore unusable. Reported it to Battery Station but got no response.”

Helpful Report

Posted 1 year ago

“My complaint is that the cr 2032 batteries provided had a 'Best 'before' date of 03/22. I would expect the product to have had a good valid date and not one that has an expired date. Service otherwise good”

Helpful Report

Posted 1 year ago

Hi Richard, That is the production date not the expiry date. They have a shelf life of 10 years. Please be assured they have not been sat around for 10 years. Kind Regards, The BatteryStation.Co.uk Customer Service Team

Posted 1 year ago

“Item ordered on 23/12/22 but still not received on 6/1/23”

Helpful Report

Posted 1 year ago

Dear Rodger, Thank you for getting in touch. Your order was placed on the 23rd of December, and processed at our warehouse ,due to the Christmas period and the extra bank holidays Evri did not collect your order until the 30th of December. Evri delivery service is 3-5 working days, the first working day would have been the 3rd of January. We would appreciate if you could give it until later next week to allow your parcel to work its way through the delivery system. Kind Regards, BatteryStation Customer Services Team

Posted 1 year ago

“Good until parcel reached Epri who have exhibited incompetence and failure to deliver or explain.”

Helpful Report

Posted 1 year ago

Dear John, We appreciate the frustration of having a late delivery at this time of year. We've seen shoddy service from pretty much all the couriers we use, and we believe for the most part this is down to the strikes by Royal Mail and Parcelforce staff. While this did not directly affect staff at Evri and other couriers, it has had a knock-on effect as other courier networks have been stretched over capacity by retailers diverting traffic. The staff here have worked some very long shifts trying to mitigate this by taking items to depots ourselves when vans did not collect, and dealing with unprecedented amounts of customer enquiries regarding order tracking. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 1 year ago

“Prompt order processing but I paid for priority delivery (1 day) expecting you to choose another courier during the 2-day postal strike but disappointed that you didn't so the order arrived 5 days after you processed.”

Helpful Report

Posted 1 year ago

Dear Customer, It isn't as simple as us using another courier. We cannot change couriers at this time of year and other couriers are protecting their existing volumes from projections made months ago. So we placed a very conspicuous notice on our checkout page above the shipping methods, in red bold text; explaining the delays. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“Ordered my batteries on 25th November and received email on 26th November to say that my batteries had been dispatched. As of 15th December I have not received these batteries. I realise they might be held up Royal Mail industrial action but would be grateful if you could check for me and let me know. Thank you.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for getting in touch. We are sorry to hear that you have not received your order. Due to the time that has passed and the lack of tracking information, we believe that your parcel has been lost in transit. Therefore we have processed a new order, which will be dispatched today. Apologises for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team

Posted 1 year ago

“Never received my order. Not sure who's fault but courier apparently received then started there was a delay which never ended. Received money back promptly but they started how cheap they were for delivery for such an item, yet I have already managed to get new replacements with free p+p... For that I wouldn't use again.”

Helpful Report

Posted 1 year ago

Hi Mike, Please accept our apologies for your order not being delivered. We haven't 'started' about anything with you. I've read the correspondence and really don't know what that means. You pushed us continually well before the last day for on-time delivery, and demanded a refund when your order was a day late. So we refunded you as requested without delay. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“We are yet to receive our battery three weeks after we ordered it!”

Helpful Report

Posted 1 year ago

Dear Deborah, We are sorry to hear that you have not received your order. I have spoken to Andrew, and explained that due to the lack of tracking information we believe that your order has been lost in transit. We have processed a new order, which will be dispatched tomorrow, and we have upgraded your shipping to next day delivery. We apologise for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team

Posted 1 year ago

“Not delivered in time. Had 3 emails saying they would arrive today and they didnt. I had to bye more by the time they arrived.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Your order was delivered and signed by someone at your address on Monday 5th Dec, two days earlier than 'today'. The delays were due to strikes with Parcelforce which we have had absolutely no control over. I apologise for the delay and we're getting everything picked and packed on time, but we really have no control over the CWU union's actions. We're working very hard at our end to mitigate their actions. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“Usually very efficient company. Unfortunately Royal Mail are causing some issues at present. I paid extra for my delivery but still have not received it.”

Helpful Report

Posted 1 year ago

“Delivery was very poor for such a small item that fitted my letterbox. Will buy locally in the future.”

Helpful Report

Posted 1 year ago

“Very efficient. Batteries arrived sooner than promised. And well packaged, too, but they needed to be as Battery Station chooses to use Hermes (recently rebranded as Evri) as their courier, and Hermes came almost bottom in a world-wide assessment of couriers. In my case, my little parcel was thrown through my gate to land on my garden path where it would have got soaked had it rained. The door bell was not rung as this is not required of a Hermes delivery-person. So, in summary, Battery Station deserve five stars but I've docked them three for their very poor judgement in choosing the shamefully incompetent Hermes/Evri as their courier. Shame. If they change their courier, and I hope that they do, I'll change their star rating.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for getting in touch. We are happy to hear that you are happy with the service that you have had from BatteryStation. We take all feedback on board at all times, to improve the quality of delivery to our customs once the parcel has been dispatched from our warehouse. If you would like to email us the next time you require batteries we can talk you through the different courier services that we provide. Kind Regards, BatteryStaytion Customer Services Team

Posted 1 year ago

“I ordered the batteries AND THEY WERE SO LONG ARRIVING I RAN OUT. I HAD TO ORDER EXPRESS DELIVERY ONE LOT MORE AND THEY CAME IN 1 DAY,BUT IT WAS EXPENSIVE. i AM NOT SURE i CAN TRUST YOU TO ORDER ANOTHER LOT.”

Helpful Report

Posted 1 year ago

“Not pleased ordered 2 boxes of AA batteries but only one sent although packing slip said 2. Contacted Battery Station and they sent second box which arrived a few days later. Staff need to check their packing slip and send out correct order”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your order. We are sorry to hear that you received an incorrect order. Packing mistakes are rare, but the occasional ones get through during the training of new staff. We always aim to resolve the situation quickly. On this occasion, we processed a new order which was dispatched the same day with Parcel Force next day delivery. Kind Regards, BatteryStation Customer Services

Posted 1 year ago

“Ordered and paid for batteries, did not arrive, after a week contacted Battery Station and was refunded my money. They were now out of stock. Ordered from another company and got delivery in 2 days.”

Helpful Report

Posted 1 year ago

Dear Customer, We are sorry that your order did not arrive. We send everything out on time but your parcel, unfortunately, becomes lost in transit with the courier. As we were out of stock of the item you ordered, we had no other option but to process a refund, as we did not have an alternative product to offer you. The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“I ordered 3.6V AA batteries as my last order. I was sent half size AA batteries. I do not think their web site made the size clear. The AA ones now say 3.7V on the web site. Returning them was not straight forward as the name which came up for the post code was not their name on the delivery slip. I had to pay to return them.”

Helpful Report

Posted 1 year ago

Dear Liz, We sent you the product you ordered which was Tadiran SL-750 1/2AA 3.6V Lithium Thionyl Chloride Battery | 1 Pack. On the product page, it does state 1/2AA in the product title and in the description below; as well as the specifications table. Furthermore, the product image depicts half AA sized batteries which are clearly much smaller than AA batteries. You were sent the correct product and you did not order AA batteries as your review claims. Both the AA and the 1/2AA are 3.6V as stated correctly on both product pages. There was no discrepancy in the voltage, again as your review falsely claims. If you enter our postcode in the Royal Mail postcode checker we do come up, around halfway down a long list, as it is a business park. Our postcode is M34 3QS and you can check that at any time you wish. I checked this on Royal Mail, Hermes and Interparcel, and we show up on all of them. So again, this claim is incorrect. The reason you had to pay to return them is simply that we did not make a packing mistake as you claimed, it was your mistake ordering the wrong product. We advised you of how to return the item, promptly on receipt of your email. I refute the nature of this review which is written to make it look like we have got it wrong here, where you simply ordered the wrong product and seek to put the blame on us. Many batteries are alike and are identified based on codes. We provide comprehensive information on our product pages but we rely on customers reading that information in order to determine which products to buy. In summary, we dispatched the item you ordered quickly, and it was delivered earlier than the timescale advertised. Our service on this occasion was perfect. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“Still haven't received my order since before Christmas. No reply from the contact form.”

Helpful Report

Posted 2 years ago

Dear Customer, The reason that your order has not been delivered is due to an error that you made when entering your delivery address at checkout. When inaccurate information is provided, items can easily become lost in courier networks or at Royal Mail. We replied to your enquiry about this the same day that it was received. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“I ordered 20 Procell, they promptly sent me 20 Varta”

Helpful Report

Posted 2 years ago

Hi Tom, You ordered: 1 x Varta Industrial Pro 4014 C LR14 Batteries | Box of 20 We sent you exactly what you ordered. Our video of the packing station shows this, and you confirmed it in your review as well. I'm not sure why you think you ordered Procell, but all your email receipts will show the Varta as well. Kind Regards. The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“it's bad that a private customer cannot talk to one of your employees. I had terrible trouble ordering my batteries on line as the system would constantly not complete the process. However after many attempts and great frustration i succeeded. The one good point was the excellent price of the batteries.”

Helpful Report

Posted 2 years ago

Hi Colin, We're sorry to hear you had issues using the website. We usually get compliments on the ease of use. You are correct though in that we do not take orders over for the phone for non-business accounts. We simply would not be profitable in those orders and would need to increase our prices to cover the cost of taking phone orders. We do not wish to do that and the vast majority of our customers are very happy to use the website to order. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

Battery Station is rated 4.9 based on 41,149 reviews