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Battery Station Reviews

4.9 Rating 41,149 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

4.9

Based on 41,149 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Christos Nikolis

Battery Station 5 star review on 3rd January 2024

Battery Station 5 star review on 15th December 2023

Battery Station 5 star review on 4th December 2023

Christopher A Holmes

Battery Station 5 star review on 16th October 2023

Battery Station 5 star review on 21st July 2023

Battery Station 5 star review on 19th June 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems in the past but, this time, item disappeared in transit with Hermes. Money swiftly returned so no complaints against Battery Station.”

Posted 2 years ago

“you're filling my inbox with unnecessary emails asking for reviews, you should just add a link to the bottom of the order confirmation email. +1* for having good batteries.”

Posted 2 years ago

Dear Customer, We send the invitation for the review after the batteries have been delivered, which gives us a chance to make sure everything is correct prior to requesting the review. I understand you may have a lot of requests for reviews which are somewhat annoying. As a small business, we don't have a huge budget for marketing and reviews is one way we can show potential customers that we are a good company to deal with. I understand on this occasion this was an inconvenience and I'm sorry you felt the need to leave us a 2-star review. Having looked at the order, I can see everything was correct and delivered on time. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“This was for a warranty on batteries for a workshop machine that would not take a charge, after many emails to and fro with every detail but my shoe size i finally had to demand that they either send me replacement as product not fit for purpose or give me a genuine reason why not. I received the replacement within 24 hours. Absolute waste if my time and theirs. Other than this, good company.”

Posted 2 years ago

Dear Paul, In order for us to be able to send replacements, like with any electronic product, there is a diagnostic procedure that needs to be followed to ensure that the batteries are faulty. This also allows us to make sure that a replacement product will not have similar issues. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Quick delivery service but packaging was damaged and battery boxes also. Looked as if they had been kicking about in the office!”

Posted 2 years ago

Hi Martin, We are very sorry to hear this. We would never deliberately dispatch an order in this condition. Despite best packaging efforts, sometimes items can become damaged whilst in transit. We have now reached out to you directly to help resolve this. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

Hi Martin, We're sorry to hear about the damage to the boxes of the batteries on delivery. We have spoken to you to ascertain if the batteries themselves are okay, which we are glad to confirm. On occasion, even with the best packing efforts, we do see boxes slightly torn or skewed as the cardboard is quite flimsy. The batteries themselves are almost always okay, as in this case. Thank you for your understanding on this occasion. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“I have no problems with the products or price but delivery was by Hermes and Hermes deliveries to me are always terrible. I do not buy from any seller that uses Hermes to deliver products due to continual and repetitive problems with their deliveries. I always check to see if the courier is Hermes and in this case Hermes was not stated on their delivery page. Royal Mail was mentioned dependent upon package size and whether or not there was Lithium content. My order was quite small and had no lithium content but Hermes was chosen to make the delivery. The Hermes delivery yet again was terrible and I cannot purchase again for this reason. I am quite happy, and it positively encourages me to purchase if I have a choice of courier, even if it costs a bit more.”

Posted 2 years ago

Dear Customer, Due to the weight of your order being 900g, it could not be sent by Royal Mail, as their Large Letter cut-off weight is 750g. We are sorry to hear that you had a bad experience with Hermes, we can see that there was a slight delay but your order was delivered within the 3-5 working day timescale. We do have other services available, both our Priority and Next Day delivery services are with DPD. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Unfortunately due to the misleading information, on your website, I ordered the wrong batteries I required. The A23, 12 volt advertised turned out to be 1.5 volt, although they looked exactly the same as the ones I use in my bite alarms, they are completely of no use to me. Disappointed to say the least.”

Posted 2 years ago

Dear Robert, After speaking to you directly today we ascertained that you had indeed ordered LR1 batteries and not A23 batteries, so in this case the wrong product was ordered. We have advised you of which product you need and of the returns procedure, and you are happy with the outcome of this. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“The batteries took a long time to arrive compared to other delivery services. One of the 2 packs of batteries that I bought had already been opened. SInce I don’t have a way of testing the strength of the batteries I could potentially have purchased used batteries”

Posted 3 years ago

Dear Customer, The delivery of your order took slightly longer due to the bank holiday weekend but was within the timescale. We are sorry to hear that the packaging arrived opened. Despite the best efforts of packaging, the weak perforated edges on packs can become open during transit. All of our products are from brand new stock and we do no supply any used batteries. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Ordered a 24 tub of batteries received a flat pack not what i ordered”

Posted 3 years ago

Hi Allan, Unfortunately, the tubs of 24 batteries are no longer being produced, so we had to upgrade to the retail packs. The tubs tended to become damaged quite easily. We are sorry for any inconvenience caused by this, we have now contacted you directly to help. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Not sure if it was a fault of Battery Station or the courier, but the package took well beyond what it should have, to arrive to me. There was no live chat at either Battery Station or the courier and pretty much stuck in limbo. All the time, the company obviously deducted monies. Thankfully, the package did arrive after just over a week.”

Posted 3 years ago

Dear Customer, We are sorry to hear that your parcel was delayed. We send everything out on time, but due to the Covid-19 Pandemic, courier networks have suspended their delivery targets and delays are common at present. We have ensured that people are informed on our website, that it can take up to 10 working days at the moment for orders to be delivered. We do not currently have a live chat service, but we have a contact form on our website that can be filled out and we are happy to help with any enquiries. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“I ordered on 16thFebruary and dispatch was on 18th February with Hermes. I am still waiting for delivery with nothing but delays from Hermes. Have they been paid to deliver?? No reasons given. Had to buy replacements elsewhere.as delays unreasonable.”

Posted 3 years ago

Dear George, We are sorry to hear that you have not received your order, due to the lack of updates on the tracking, it looks like it may have become lost in the couriers network. We are always happy to help in circumstances like this, and can be contacted through our online form or by email. As we haven't heard from you prior to this review, I have proceeded to reach out to you directly to resolve this. Please accept our apologies. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Disappointed with the purchase, with batteries that were misleading in terms of what I had ordered .Had to gain clarity through customer services which took time”

Posted 3 years ago

Hi Tom, I'm sorry you were disappointed with the service you received from us. I have looked into this and the code for the batteries you required was indeed printed on the product itself as an alternative code. As you did not notice this code, you claimed that the batteries we had sent were incorrect. They were however completely correct, and from the brand you ordered. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“One of the two batteries is exhausted. The other works.”

Posted 3 years ago

“I am not happy as when i open up and find I had 1 Qty short each invoice no 400144469”

Posted 3 years ago

“I have not received my order.”

Posted 3 years ago

“Placed my order paid the extra for next day delivery. 7 days later still no batteries. Eventually had a refund .”

Posted 3 years ago

Hi Philip, We're really sorry about what happened with your order. We dispatched it on time with DPD. There was no problem with your address, but DPD just returned the item to us as undeliverable. There is no reason why. We did refund you right away and invited you to place another order. Sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Arrived on time. Perfect item”

Posted 3 years ago

“Batteries never arrived requested a refund which was processed swiftly”

Posted 3 years ago

“Ten Procell D cell batteries were as expected but purchase let down by packaging. All batteries loose in jiffy bag having fallen out of box which could have been prevented by application of a little sticky tape.”

Posted 3 years ago

Dear Customer, We're sorry to hear the packaging of on your batteries became damaged during transit. The Procell boxes are quite flimsy and this can happen on occasion. We are contacting you to make sure that the batteries themselves are intact and okay to us. Sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“I cannot fault the delivery time. Batteries arrived swiftly and I put them into my handset. The handset does not work however, so either these batteries are not powerful enough for the phone (they are the same code as the ones removed) or the phone has suddenly ceased to work.”

Posted 3 years ago

Dear Customer, I looked at the products in your order and these batteries really are excellent quality. I doubt they are faulty as there have been no issues with other batteries from the batch. We'd recommend charging them in a charger to see if they work, then you would know it was the phone that was faulty. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Didn't get my easy postage delivery for over a week, sent an enquiry after a week to find where my order was but heard nothing back, poor customer service!”

Posted 3 years ago

Hi Carl, You selected economy shipping when you ordered which is 3-5 Working Days. Your order could have been delivered on time up to the 2nd November but was actually delivered on 31st October so it was well within the on-time delivery window. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

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Battery Station is rated 4.9 based on 41,149 reviews