Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,228 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 17th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery and ordering fine. 6x 2 pack of Duracell button batteries LR44 and they have died within 2 hours of use??? Could these have been out of date or has my appliance suddenly broke I wonder??”

Helpful Report

Posted 4 years ago

Hi Alison, Actually yes - it would be our suspicion that your device is faulty. We sell thousands of these products each month and we haven't had any other complaints at all, and there is no recall on this product. For 3 packs randomly picked from a large batch to work, and the 3 particular packs you received all to not work is virtually impossible. You are also well aware they are well within date as you can see the date printed on the products themselves. We will reach out to you to see if we can help with the problem but we're very confident the batteries are fine. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 4 years ago

“I have a query And would like to talk to someone, but that is not possible because there is no one at the end of a phone. So because of poor communication and very poor service I will look for an Alternative supplier.”

Helpful Report

Posted 4 years ago

Hi Martin, We have spoken to you on the phone regarding your purchase with which there were no issues at all. Your order arrived promptly and correctly. Your complaint was that you wanted to speak to us with an enquiry about a different product. I have explained that we offer email support 7 days a week with very fast response times and that vast majority of our support is email based. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 4 years ago

“A very good service from Battery Station. Unfortunately, the courier Hermes failed to deliver the package to the correct address, so we didn't received it until a neighbour delivered it. We do not experience any problems with other couriers, only Hermes, who consistently fail to deliver parcels to the correct addresses in our village.”

Helpful Report

Posted 4 years ago

“Still waiting for the battery to arrive”

Helpful Report

Posted 5 years ago

Hi Adam, We're sorry but you seem to have received the review invitation email to soon as your order is not yet late. We expect it to be with you in the next few days. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“Ordered 6 cr2 batteries and 2 cr123 batteries. 3 cr2 was ok. But 3 was defectes with dents to the battery. Tried to write on the website help, an it kept refreshing and wouldnt send the message.”

Helpful Report

Posted 5 years ago

Hi Scott, I've emailed you directly to set up communication on this. Once we know the details we'll replace any damaged products. Sorry you had issues with the contact form. We just tested it and it does appear to be working. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“Unfortunately I have not received my order yet although I was notified it was shipped last Thursday (23rd) - I have contacted Battery Station - they came back to me very promptly advising me to wait until today 30th as in the current strange times it may be delayed - The courier company Hermes website looks like it has lost my package so hopefully Battery Station will send another package to me soon?”

Helpful Report

Posted 5 years ago

Hi Phil, Today is the last day for an on-time delivery for this item. I have been in contact to advise you of the next steps and I've also spoken to the courier who has requested a couple of extra days due to the backlog and staffing issues they currently have. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“I have not received the goods yet.”

Helpful Report

Posted 5 years ago

Hi, We're sorry you got the review invitation early. Looking at your order there is still time for this to be delivered on time and we're sure it will be with you in the next few days. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“Although delivery of my order was fairly quick, all of the batteries that I ordered did not arrive (and have still not arrived 5 days after BS said that the shortfall had been sent).”

Helpful Report

Posted 5 years ago

Hi, We're sorry about the packing mistake and the time it is taking the replacement to arrive. We are in a situation where a lot of the couriers and Royal Mail have a lot of staff off, and things are running slowly. It will be with you in the next couple of days. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“Very happy with the service and delivery but in the product description it stated Duracell but when it arrived it's actually Procell. That was misleading to me.”

Helpful Report

Posted 5 years ago

“You told me that my batteries had been dispatched, where are they now? I certainly have not got them ,so I find your firm very poor.This is the last time I will be ordering from you!”

Helpful Report

Posted 5 years ago

Hi Ann, We advised you completely correctly about the whereabouts of your order. You ordered on Friday 17th and we picked and packed your order the same day. It was collected by Royal Mail on the next working day, Monday 20th. The service you paid for was 3-5 Working days and your order got delivered today, so your order is not actually late. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“I have received an email saying my batteries have been delivered. I have not received my batteries yet. Can you check up were my delivery is. Regards Bryan”

Helpful Report

Posted 5 years ago

Hi Bryan, The email actually said they could not deliver as there was a query on your address. The order is now being returned to us. I have refunded you in full, and contacted you by email with a fuller explanation. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“Where are my batteries???”

Helpful Report

Posted 5 years ago

Hi Keith, You ordered in the evening on the 14th and we packed your order the next morning. Royal Mail collected your order on the morning of the 16th. Tomorrow would be the last working day of the service level we receive for the delivery. Royal Mail are also running at 80% staff at the moment due to precautionary self-isolation. The reason the tracking does not work is because Royal Mail 48 is only scanned upon delivery. I expect your order will be with you in the next few days as almost all of these delayed Royal Mail consignments are progressing to delivery. Sorry for the delay. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“Hermes have no trace of the number given to me”

Helpful Report

Posted 5 years ago

Hi James, Your order is indeed tracking on Hermes right now and is still within the normal service level for your delivery. That's not taking into account any Covid-19 delays for staff off. So to say that they have no trace is incorrect. I have emailed you directly to provide you with the tracking number in case you have an incorrect number. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“doesn't fit the thermometer it said it did”

Helpful Report

Posted 5 years ago

Hi Jean, We advertised this battery as a thermometer battery as we know it fits a wide range of thermometers but we don't make the claim that it will fit all of them. It would be your responsibility to ensure that you find out the battery size you need, and then purchase it. You can do this by looking at the old battery, or most often, the device will show what is needed on the back, or in the battery compartment. We will of course accept a return on the product for a full refund. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“The service was extremely good but unfortunately let down by the courier service. I am disabled and in the highly vulnerable group. The small package I was waiting for was important in monitoring my fragile health condition. I live in a block of flats and my mail box is sealed of as I have all my mail redirected on seeing this the courier just left it on top of my box where anyone could have stolen it. He did not even ring my bell which all other couriers do just to say y parcel had arrived and usually bring it up as I can not go out. The only way I knew it had arrived was that I had been following the tracking as this was really important to me.”

Helpful Report

Posted 5 years ago

Hi Colin, We're very sorry to hear the delivery was sub-standard on this occasion. At present couriers are trying to do no-contact deliveries to protect vulnerable customers from Covid-19. This is clearly beneficial but I accept in your circumstances it was counter-intuitive. We're glad you did get the order and we'll certainly provide feedback so that hopefully the delivery would be better next time. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“ordered 9 april , still waiting for delivery 16 April”

Helpful Report

Posted 5 years ago

Dear C J, As you ordered on the 9th and we had two bank holidays that weekend, Royal Mail collected your order on the 14th. It is out on Royal Mail 48 which is a 3-5 Working Day service. Royal Mail are also running at 80% staff at the moment due to precautionary self-isolation. The reason the tracking does not work is because Royal Mail 48 is only scanned upon delivery. I expect your order will be with you in the next few days as almost all of these delayed Royal Mail consignments are progressing to delivery. Sorry for the delay. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“The last lot of Hearing Batteries I bought from you only lasted 2 Days. My next order was from a differnt supplier and they last 4 days”

Helpful Report

Posted 5 years ago

Hi Brian, You've left a review for the wrong product. We sold you some Duracell Rechargeable AAA HR03 900mAh Pre-Charged Rechargeable Batteries and not any hearing aid batteries at all. You must have ordered them from somewhere else. In fact you did order hearing aid batteries from us back in Nov. They were from Duracell. I'm not sure if this is what you are referring to, but if you waited until now to use them, that could be the problem. Zinc Air hearing aid batteries do not last long unused. If air gets in, the lose charge very quickly. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“My order was for 4x AAA batteries , you sent 4xAA batteries which are no use. I do not see why I should have to pay postage to return them”

Helpful Report

Posted 5 years ago

Hi Beryl, We're sorry to hear about the packing mistake on your order. You do not need to pay to send the items back to us and we would have sent you a label to do so. However, you haven't contacted us to let us know - so we've not been able to put the situation right. I will reach out to you via customer service. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“The web lay-out at the end was quite confusing and took up a lot time.”

Helpful Report

Posted 5 years ago

“Dispatch and and order process ok. However Battery Station used Hermes. who ultimately messed the delivery up. Hence my poor rating. Anyone who uses Hermes will not get higher than poor from me.”

Helpful Report

Posted 5 years ago

Dear Customer, We're sorry you were unhappy with the delivery. You ordered on the 1st of March after the 4pm deadline for same day dispatch. Your order was dispatched on the 2nd of March and delivered on the 3rd. Considering the difficulties that Hermes have had with staff off work self-isolating, and the extreme demand on the network, I think the service you received from them was very good. Considering the shipping for a lithium battery was £2.49 and you got delivery within 2 days, I think is is excellent value. If you do decide to use us again in the future, we offer Priority and Next Day shipping methods which cost more and are sent on a higher level of courier service. These services are always available. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

Battery Station is rated 4.9 based on 44,228 reviews