Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,229 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 17th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my fault, by pressing the right-hand star first,the page shot to the next item.”

Helpful Report

Posted 6 years ago

“delay in delivery. should've read the next day postage conditions”

Helpful Report

Posted 6 years ago

Dear Customer, I can see that you placed your order at 17.11 on the 31st May. This would be well after we stopped dispatching for the day and resulted in your order being dispatched on 1st June. As that was a Friday, you order was delivered on the next working day which was a Monday. While I realise you would have preferred your order earlier, there is a limit at which we can dispatch due to courier cut-offs. We do advertise this fact so as not to surprise our customers. Thank you for your business. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“Your delivery time was poor. I waited far too long for something to be delivered. You said 3-5 days, it turned out to be 8 days. I have received orders quicker from China & USA than I did from Bradford.”

Helpful Report

Posted 6 years ago

Dear Customer, We did dispatch your order using 2nd class mail on the 3rd of March. Due to the weekend, and the bank holiday, this would have meant the earliest we'd expect delivery would be on the 8th. On this occasion, Royal Mail took longer than desired. Although we'd like to have the items delivered to you more quickly, bank holiday weekends often cause a small backlog from 3 non-delivery days. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“placed order on a Friday, I missed the cut off for getting my order out on a Saturday, but still paid extra for that delivery ( should flag in process if its passed the time for Saturday delivery) Then took till the Wednesday to receive my order.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your order with Battery Station. The cut-off time for all delivery methods is displayed at the top of the home page, product pages and delivery page. The reason your order arrived on Wednesday is because of the bank holiday weekend, it was only dispatched on Tuesday. Royal Mail and the couriers do not deliver on bank holiday Monday. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 6 years ago

“when i put the batteries in the blood pressure monitor it only showed to be quarter amount of charge from the batteries so i phoned up and the person said she would send me some more witch i have not received yet K T Jones”

Helpful Report

Posted 6 years ago

Dear Keith, We're sorry to hear about this issue. It's really very unusual that Duracell Ultra Power batteries have any faults with them at all. We will be fully investigating this on receipt of the faulty items, although we have had no issues with other batteries from that batch. We have replaced the batteries and you have confirmed receipt so I hope you have no problems going forward. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 6 years ago

“Several boxes of batteries were packed loosely in a plastic bag. One of the boxes had burst open and batteries were loose in the bag.”

Helpful Report

Posted 7 years ago

Dear Customer, We're sorry to learn about the damage to one of the outer packs of your batteries. We have spoken to you and confirmed that the batteries themselves are in perfect condition. With the best efforts, due to the way the batteries are packed and the way that parcels are handled by couriers and the post, these things do happen from time to time. Thank you for your understanding on this matter and we do appreciate your business. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“Delivery did not arrive, had to chase and was told my order was overlooked. Revised delivery date was not met.”

Helpful Report

Posted 7 years ago

Dear Mr Errington, Please accept our full apologies for the issue with your order. We didn't actually overlook your order. When you ordered, we were moving warehouse and while we did disable ordering, your order just slipped through. This is a one-off and only due to the warehouse move. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“Ordered 2 batteries for alarm system. Both arrived loose not in blister pack as I would expect when buying new batteries of this type. No guarantee they were new then? Our alarm engineer tested them and one was dead.”

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Posted 7 years ago

“The large quantity of batteries arrived in a flimsy polythene bag, no packaging or boxing around the batteries. To say the order was for over £50 it was very disappointing. A lot of the batteries were missing or damaged and had fallen out of the bag. I would expect a quantity like that to be packaged correctly. We were told we would receive a free replacement for these batteries and as of yet have not received them. Our large production was last week and we had to go out and purchase alternative batteries.”

Helpful Report

Posted 7 years ago

Dear Maxime, This is not the level of service we thrive to provide. I'm very sorry for these issue. We have recently undertaken a warehouse move and are dealing with some teething problems with packaging and the IT system. I have just checked and I'm aware you did eventually receive your replacement product. I hope that you will give us another opportunity to serve you in the future. Kind Regards, The Battery Station Customer Service Team

Posted 7 years ago

“I needed two of these batteries for a clock. I ordered 5 packs of 2 to make it economical. The first two batteries I tried were dead. The next two worked, not sure about the remaining batteries.”

Helpful Report

Posted 7 years ago

“As the next day delivery was delayed i asked for a postage refund. I never had a reply to my email.”

Helpful Report

Posted 7 years ago

Dear Mr Sheppard, Unfortunately your order was caught up in the ensuing chaos from the extreme weather event at the beginning of March. This delayed deliveries all over the country and was totally outside of our control. While we are usually unable to refund shipping due to acts of god (as we are still charged by the courier, ourselves), we have made an exception in this case and refunded your shipping as an act of good will. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“The order arrived in a simple jiffy bag, unfortunately 3 of the 4 boxes with batteries arrived damaged. It's probably the courier more than Batterystation's fault. But I had to tape them up before I could put them away.”

Helpful Report

Posted 7 years ago

Dear Customer, We have tried to contact you to discuss this but have been unable to reach you. Unfortunately this does happen from time to time. We have on this occasion refunding your shipping as an act of good will and glad to hear the batteries are perfectly usable. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“Product not arrived within the 1 - 4 day period. Postal tracking shows no information either. Called Battery Station last week. Awaiting response as they chase up their postal service provider”

Helpful Report

Posted 7 years ago

Dear Mr Blake, We're sorry for the loss of your order. On first hearing of your issue, we had opened an investigation into it but the courier was not timely in their response. After speaking to you today, we have advised you that we will be sending a replacement out to you and you confirmed you are happy with this course of action. Thank you for your patience on this matter. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 7 years ago

“I called customer services to ask to change my order from one pack to two packs of batteries She told me she'd ask the question, I never got a reply”

Helpful Report

Posted 7 years ago

Dear Mr Brown, We're sorry you were given incorrect advice on this occasion. After an order is placed, it is not possible to change it. It is automatically sent for dispatch and is picked in turn. We pack during the weekends now as well so it's just not possible to change it. Furthermore, there is sometimes a very short period of time in which an order can be cancelled but even then, it is a full cancellation and the order cannot be changed. We request customers place another order with the items they require. Once again sorry for the inconvenience this time around, and we do appreciate your business. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 7 years ago

“It wouldn't be so bad if I had received the batteries they were ordered on the19th and still awaiting the items”

Helpful Report

Posted 7 years ago

Dear Margaret, Unfortunately the first order we sent you seems to have got lost in the mail on the tail end of the Christmas rush. We did speak to you after reading your review and get a replacement out to you on next day delivery. Having just spoken to you personally I'm glad that the order arrived the second time and that the matter is successfully closed. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“Understandably this is an incredibly busy time for you guys at the moment but our order was delivered and was missing roughly half of the items, I phoned to have the rest sent out and when they arrived there was still items missing. I phoned again and finally received the remainder of the missing items. Although this was slightly annoying the customer service I received was good, staff were very helpful and all replacements were delivered the next working day.”

Helpful Report

Posted 7 years ago

Hi Helena, Thank you for your understanding of what happened with your order. I'm glad we got everything to you in the end. However, please be completely assured that we will be thoroughly looking at everything to try and prevent this sort of thing from happening again. This is not the level of service we aim to provide. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 7 years ago

“I can accept human error when packing an order. I had the incorrect items sent. Customer service arranged for the incorrect items to be collected and returned. The items ordered were promised to be delivered but did not arrive. I had telephone conversations (Wednesday 13th December and Monday 18th December)with the very pleasant staff in customer service department promised to look into the "Very poor service" yet month later and still no sign of my order.”

Helpful Report

Posted 7 years ago

Dear Mr Hornbuckle, Please accept our sincere apologies for what seems to be a double issue. As you correct write, the initial order had a packing mistake. We did collect the items from you and re-dispatch the order. For some reason, the replacement order was sent to an incorrect address. As of today I have personally dealt with this issue and the replacement is on the way to the correct address, and I appreciate your extreme patience on this matter. Please rest assured that I am following up this internally to find out why the replacement was sent to the wrong address. Packing mistakes, we get occasionally but I'm at odds as to what happened after that. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 7 years ago

“Wrong batteries arrived, I called to explain the problem and was promised a call back, no one called me, it wasn't until I sent an email that someone called me back.”

Helpful Report

Posted 7 years ago

Dear Ms Huntley, We're very sorry for the inconvenience caused back the packing error. When you did call, the person that would need to deal with this issue had left the office for the day. A message was taken which she received the next working day. In the meantime however, you also emailed. The reason you were not called back, is because we replied to your email with a course of action to rectify the situation. I can confirm that you received the correct replacement batteries on 22nd November. Once again sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“When I ordered on line the invoice and delivery piece never came through (checked my junk folder assiduously too) hence I ordered good a second time as I didnt know if the order had 'gone through' meaning wasted my money and had no records. still havent got anything a week or so afterwards. Cant take that chance again I am afraid Andrew P Lee”

Helpful Report

Posted 7 years ago

Dear Mr Lee, We did try to contact you a number of times after reading your email, and we finally managed to speak to you today. I'm glad to hear that you did actually receive your items, and it was the invoice you didn't receive. Please accept our apologies for this. A PDF invoice is normally sent with the dispatch email. In this case, that email doesn't seem to have reached you. I'm glad we were able to resolve this for you and get you the documents you needed to you. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 7 years ago

“Supply and delivery took far too long”

Helpful Report

Posted 7 years ago

Battery Station is rated 4.9 based on 44,229 reviews