“I am a plumber / installer who made a genuine mistake drilling out the side panel for the flush button. The size was incorrect and wanted a part replacement - Happy to pay for spare part but not the whole unit again!!! ridiculous as surely they must do offer parts or something. Shame that if I lied and said damaged due to packaging etc I would off got free replacement. Sometimes it doesn't pay to be honest and thought the company could of helped a installer who will not use this company again now”
“The item ordered was exactly what I was looking for and of very good quality. Delivery was made within a couple of days with a 1 hr notification window. Excellent experience from point of ordering to receipt of goods. Will definitely order from this company again.”
“Ordered taps and waste from Bathroom Mountain online; first time customer. Very quick delivery, arrived promptly the following day. Upon opening delivery, noted some slight imperfections on the sink waste and bath taps. Contacted Bathroom Mountain via email, was contacted by Rebecca (Customer Service Assistant) who replied and resolved the issue quickly and efficiently. Excellent service, highly recommend.”
“Superb customer service both in store( which is well set out) and online. Will definitely use again and recommend as quality and price of products are excellent.”
“Great website that was easy to order from. Everything came by free delivery as I exceeded the minimum spend. Super delivery service by a really polite and helpful driver. My only suggestion would be that it would be great to know where you where on the delivery list as a time frame from 8.00 in the morning until after 5.00 is a long time with no updates.”
