Bathquest Reviews

Name: Bathquest
Address: 18, Saint Martins Way, Bedford, Bedfordshire
Rating: 4.77

4.8 Rating 344 Reviews

96 %

of reviewers recommend Bathquest

4.8

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01234216720

Email:

sales@bathquest.co.uk

Location:

18, Saint Martins Way, Bedford
Bedfordshire
MK42 0LF

Bathquest 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am impressed by how quickly Bathquest turn orders round and keep the customer informed. I ordered 2 HiB mirrored cabinets and chose Bathquest specifically because the site says they despatch direct from the supplier. Two days later HiB delivered the first cabinet and Bathquest e mailed me to advise HiB had advised the other one was pending delivery to them. I was offered a choice of waiting a little while for the second delivery or receiving a refund. As I’m in no hurry, I’m happy to wait for the second delivery. The tall cabinet I took delivery of was well packaged, and the packaging was undamaged and I was pleased to see it had been transported flat on its back. No complaints.”

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Posted 2 years ago

“Should have let the driver take away the pallet, but otherwise fine”

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Posted 2 years ago

“Delivery of goods was extremely prompt.”

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Posted 2 years ago

“Best internet price. Delivery direct from factory. Helpful human communication about one delayed item.”

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Posted 2 years ago

“Good price and prompt delivery.”

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Posted 2 years ago

“I recently ordered a Qubic 80 from Bathquest. The price was very competitive and the item was delivered within a few days. Great service!”

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Posted 2 years ago

“Excellent product and good delivery, very happy”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“Very efficient and helpfull”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“Extremely well packed and a good price, only a few pence more than the cheapest one and that one didn't include carriage.”

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Posted 2 years ago

Thank you for your positive review. We always aim to be the best price :) Regards Cheryl Bathquest

Posted 2 years ago

“Cabinet was damaged ,I immediately sent them an email at 6pm last night (5 February)It is now 5pm and no acknowledgment of my email. Terrible customer service I did ring them this morning and I will ring again tomorrow.I am very upset ant hurt that nobody seams to care!!!!”

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Posted 2 years ago

Hi, Thank you for your email. I'm sorry to hear that you're upset and hurt that your mirror cabinet arrived damaged by the courier. Unfortunately when dealing with fragile glass items this can occasionally occur. Emails are replied to in the order received. As the 5/2/24 was a Monday a day in which our office is closed then 3 days of emails (Saturday, Sunday & Monday) would have been waiting for staff Tuesday morning, so you would need wait more than a few hours for a reply. I believe however you telephoned Tuesday morning and spoke to a member of staff directly who made arrangements for a new cabinet to be dispatched and the matter has now been resolved - all within 24 hours of you original 6pm email. Thank you for your purchase. Kevin Bathquest

Posted 2 years ago

“Great prices, great service”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“I was very impressed with the service I received from Bath quest I ordered a cabinet and the next day had to change it for a different unit . The sales staff were happy to allow me to change the at the last minute and reorder a new unit . The cabinet arrived today very pleased with the delivery driver too who carried the item up to my front door.”

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Posted 2 years ago

Thank you for taking the time to post a review. Regards Kevin Bathquest

Posted 2 years ago

“Excelent service and as stated.”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“Good service fast delivery direct from manufacturer”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“Item hasn't been installed yet. Excellent service”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“It was my first purchase from Bathquest and I am so pleased with the seamless process. The product is a high quality free standing bath and Bathquest offered it at the best price around. It was delivered quickly and communication was good. Will use the company again.”

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Posted 2 years ago

Thank you for your positive review. We aim to be competitively prided on all our items Regards Cheryl Bathquest

Posted 2 years ago

“Very competitively priced and delivered within a couple of days.”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“Delivered our bathroom cabinet in a timely fashion and with no issues. Thank you”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“Excellent service and customer care.”

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Posted 2 years ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 years ago

“Delivery on time, brilliant. Very well organised. Unfortunately, even if it did day everything was there, it wasn't....missing inlet and outlet pipes. Rang. Told it never happens...it did... I must say however that the missing pipes came the day after so thank you. It is a shame that it was a bit of a waste of my plumber's time (for which I will have to pay). All sorted now and working.”

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Posted 2 years ago

Thank you for your review. We apologise that a part was missing from the box and we have taken this up with the manufacturer Regards Kevin Bathquest

Posted 2 years ago

Bathquest is rated 4.8 based on 344 reviews