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Bathquest Reviews

4.7 Rating 215 Reviews

95 %

of reviewers recommend Bathquest

Company Reviews

Product Reviews

4.7

Based on 215 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01234216720

Email:

sales@bathquest.co.uk

Location:

18, Saint Martins Way, Bedford
Bedfordshire
MK42 0LF

Bathquest 5 star review on 15th August 2023

Bathquest 5 star review on 15th August 2023

Bathquest 5 star review on 14th November 2022

Bathquest 5 star review on 20th March 2022

Bathquest 5 star review on 20th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cabinet was damaged ,I immediately sent them an email at 6pm last night (5 February)It is now 5pm and no acknowledgment of my email. Terrible customer service I did ring them this morning and I will ring again tomorrow.I am very upset ant hurt that nobody seams to care!!!!”

Posted 2 months ago

Hi, Thank you for your email. I'm sorry to hear that you're upset and hurt that your mirror cabinet arrived damaged by the courier. Unfortunately when dealing with fragile glass items this can occasionally occur. Emails are replied to in the order received. As the 5/2/24 was a Monday a day in which our office is closed then 3 days of emails (Saturday, Sunday & Monday) would have been waiting for staff Tuesday morning, so you would need wait more than a few hours for a reply. I believe however you telephoned Tuesday morning and spoke to a member of staff directly who made arrangements for a new cabinet to be dispatched and the matter has now been resolved - all within 24 hours of you original 6pm email. Thank you for your purchase. Kevin Bathquest

Posted 2 months ago

“Great prices, great service”

Posted 2 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“I was very impressed with the service I received from Bath quest I ordered a cabinet and the next day had to change it for a different unit . The sales staff were happy to allow me to change the at the last minute and reorder a new unit . The cabinet arrived today very pleased with the delivery driver too who carried the item up to my front door.”

Posted 3 months ago

Thank you for taking the time to post a review. Regards Kevin Bathquest

Posted 2 months ago

“Excelent service and as stated.”

Posted 3 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Good service fast delivery direct from manufacturer”

Posted 3 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Item hasn't been installed yet. Excellent service”

Posted 3 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“It was my first purchase from Bathquest and I am so pleased with the seamless process. The product is a high quality free standing bath and Bathquest offered it at the best price around. It was delivered quickly and communication was good. Will use the company again.”

Posted 3 months ago

Thank you for your positive review. We aim to be competitively prided on all our items Regards Cheryl Bathquest

Posted 2 months ago

“Very competitively priced and delivered within a couple of days.”

Posted 3 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Delivered our bathroom cabinet in a timely fashion and with no issues. Thank you”

Posted 3 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Excellent service and customer care.”

Posted 3 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Delivery on time, brilliant. Very well organised. Unfortunately, even if it did day everything was there, it wasn't....missing inlet and outlet pipes. Rang. Told it never happens...it did... I must say however that the missing pipes came the day after so thank you. It is a shame that it was a bit of a waste of my plumber's time (for which I will have to pay). All sorted now and working.”

Posted 4 months ago

Thank you for your review. We apologise that a part was missing from the box and we have taken this up with the manufacturer Regards Kevin Bathquest

Posted 2 months ago

“Ordered the Charlotte Edwards Proteus bath. Much less expensive than anywhere else. Delivered swiftly. Great service.”

Posted 4 months ago

Hi Anita, Thank you for your bath order. Regards Kevin Bathquest

Posted 4 months ago

“I made a mistake when first ordering a bathroom cabinet. I phoned BathQuest and the gentleman that I spoke to couldn’t have been more helpful. Thank you. The cabinet was delivered today, exactly what we wanted, can’t wait to see it on the wall when the bathroom is finished!”

Posted 4 months ago

Hi Nicola, Thank you for your cabinet order and taking the time to post a review. Regards Kevin Bathquest

Posted 4 months ago

“Brilliant service! Had the water softener I wanted at a great price and went over & above to send it out on the same day for next day delivery. Said they’d check & get back to me, which they did within minutes. Couldn’t ask for more!”

Posted 4 months ago

No trouble at all, thanks for ordering with us. Regards Kevin Bathquest

Posted 4 months ago

“No delivery yet been a while”

Posted 5 months ago

“I purchased a HiB bathroom cabinet which arrived with a smashed mirror (courtesy of DHL!). Initially Bathquest proposed sending me a replacement mirror door, which I was unhappy about owing to the amount of broken glass and splinters in the packaging. They subsequently agreed with HiB to send me a new cabinet. I would add that their price was highly competitive and I would have given five stars but for the hiccup over replacing the cabinet.”

Posted 5 months ago

Hi, Thanks for taking the time to post a review, glad we got the broken glass resolved for you. Regards Kevin Bathquest

Posted 4 months ago

“EXCELLENT SERVICE FROM bathquest”

Posted 5 months ago

Thanks for the review Kevin Bathquest

Posted 4 months ago

“Easy to order online and fast delivery”

Posted 5 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Excellent products, prices and service. Fast delivery highly recommended.”

Posted 5 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Unexpected excellent.... Never heard of Bathquest (recommended by my builders) so was apprehensive about putting through a high-cost order. The website didn't have specific delivery information, however, I trusted my builder and put through the order. I received order confirmation a little later but with no delivery timelines. So I called, they confirmed the order was received, advised the delivery would be made the next day (based on the type of stock). It arrived the next day and in excellent condition. This is how we used to do it, before the big American firms arrived and it all still works properly. The website is great, the prices are great, the interaction has been great, would absolutely order from here again.”

Posted 5 months ago

HI, Thanks for taking the time to post a great review. Regards Kevin Bathquest

Posted 4 months ago

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Bathquest is rated 4.7 based on 215 reviews