Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very poor , i carry out small repairs for a bathroom and kitchen fitting company and ordered a bath panel for a corner bath, giving two dates for delivery panel never arrived, still waiting for panel now been told could get it saturday. No one answers the phone so pointless to have number on website. Will not be using this company again .”

Helpful Report

“This company is quick to answer emails and phone calls when you enquire about purchasing a panel. However post purchase the story is the opposite. My panel arrived warped and scratched (obviously had been stood on end for some time). Several attempts made to phone and email, no luck with either, completely ignored. I shall be contacting Trading Standards today. AVOID BATH PANEL STORE AT ALL COSTS!!!”

Helpful Report

“No communication regarding the delay in delivering bath panels. Now 2 days late and still no updates. No response to telephone calls and very slow response to emails. Unsure what I can do as I have paid for them. Plumber kicking his heels for 2 days as he cannot finish the bathroom. Very disappointed.”

Helpful Report

Very sorry for the delay, this was caused by severe snow in our area that meant our courier couldn't reach us to pick up orders for 3 days. We did send delayed emails to everyone affected but it sounds as if that didn't reach you. I have tracked your order and it will be with you today. sorry for the delay and any inconvenience caused.

“Ordered one of these bespoke length bath panels and installed it with hidden fixings, but unfortunately less than 6 months later the panel has failed and I have 3 places at both top and bottom where the finish has bubbled with water ingress. They ignored my first request for a refund but when contacted again simply refused, coming up with a story about it hadn't been installed correctly (which is clearly just an excuse). I would not recommend this item nor this company!!”

Helpful Report

“I DID NOT order a bath panel.You got my email correct but not my name.Nothing has been delivered.”

Helpful Report

Very sorry about that, it looks as if one of our customers miss spelt their email address and you have received an invitation to review. Sorry for any inconvenience caused.

Bath Panel Store Ltd is rated 3.0 based on 163 reviews