Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,520 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,520 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

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“User-friendly and efficient!”

Helpful Report

Posted 4 years ago

“Quick delivery on my son's new bow, and very reasonable prices. Thank you”

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Posted 4 years ago

“The lady on the other end of the phone yesterday was really, really helpful when I rang and inquired about the Superior Bassworks Deluxe Double Bass Strings set in Red as I know absolutely nothing about them and as it was a surprise gift for a friend I needed to know they would fit before I purchased them. I asked if the lady would be so kind as to pop in a specific jokey note as I hadn't told my friend she was getting them but she would guess by what was written who they were from... The strings arrived today wrapped in tissue and a ribbon with a tag attached with my message on, an above and beyond touch written on my behalf by the person id spoken to... Items are excellent quality and the customer service and help I received was exceptional , I highly recommend this company .. and thank you so much for the excellent service”

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Posted 4 years ago

“Great range and fast delivery. Very pleased with my order, good communication from Bass Bags too.”

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Posted 4 years ago

“High end kit, and high end service. Couldn’t ask for more.”

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Posted 4 years ago

“Super service from Bass Bags, received my item, well packaged within a couple of days. Would use again or happily recommend. Many thanks!”

Helpful Report

Posted 4 years ago

“Service excellent! I was after an odd size (for a G-Violone) so their list of dimensions is why I used Bass Bags.”

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Posted 4 years ago

“These guys rock. The delivery speed was amazing (2 days from purchase to sitting on my carpet) and the cello case is exactly what I hoped for. First class.”

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Posted 4 years ago

“Very happy with stock and service of Bassbags, always helpful, prompt with deliveries and excellent prices. Purchased string set via the web site, again an efficient process. very happy and will continue to use their services when required.”

Helpful Report

Posted 4 years ago

“I needed a lightweight hard styrofoam cello case for a bass viol which I am sending from Kent to Munich. Helen at Bass Bags was extremely helpful and quick, supplying internal and external measurements and the cello case arrived quickly and was very well packed. Top marks and thanks, Helen France”

Helpful Report

Posted 4 years ago

“Excellent and easy service - very quick turnaround and competitive pricing. What more could you want?!”

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Posted 4 years ago

“Ordered the orchestra cello case. Item arrived next day in perfect condition, Thankyou.”

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Posted 4 years ago

“Items arrived fast and well packaged and in good condition. Process was easy to order and kept updated.”

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Posted 4 years ago

“Excellent service - Dave was very helpful and ensured we selected a sensible violin for my daughter. Great set up and delivery too. Recommended.”

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Posted 4 years ago

“Excellent service and delivery!”

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Posted 4 years ago

“I bought a Nyckelharpa case from Bass Bags: the quality of the case is superb in every way, and the finish and attention to detail are outstanding. The delivery was the fastest of any company I've ever dealt with. Without doubt the best. HIGHLY recommended!”

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Posted 4 years ago

“Great company fast delivery”

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Posted 4 years ago

“Some of the best service you can find! Firstly, I was unhappy with the seat on the bass throne that introduced me to bass Bags. That was soon fixed by Helen in support. Then, as a complete double bass newbie, David spent a LOT of time on the phone taking me through the important things to consider and answered all my questions. The end result is I have an Eastman V200 with pickup, a bow plus padded bag. They even threw in some rosin as I forgot to ask for some.”

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Posted 4 years ago

“Ideal for my USB EWI. Big enough if I upgrade to a larger model. Room to store other items. Very sturdy and good soft packaging inside for the instrument. Good price.”

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Posted 4 years ago

“I ordered cello stopper last October(2020) but still I did not get it (Feb 2021 now) and I never get the shipping confirmation. But they charged it on my credit card. I never get back my money!!!!!! Please respond my email!!!!!!”

Helpful Report

Posted 4 years ago

Hi, I've located your order, which is still here, ready for collection as you requested. We emailed you within 24 hours of you placing the order informing you that it was ready for collection. To which you replied, "I'm still waiting for my order." We replied to you by email stating, "You have not paid for shipping for this; if you look at the above order, you have selected to collect the item from us. We contacted you to let you know it was ready for collection and assumed you would arrange for somebody to collect it from us. It is still here waiting to be collected." If you would like us to ship the order to you, we will happily do this. However, there will be a shipping charge. Alternatively, I'll happily issue a refund to your card. I want to add that we have responded immediately to every email that we've received from you, and we will continue to be as responsive in the future.

Posted 4 years ago

Bass Bags is rated 4.8 based on 1,520 reviews