BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,258 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basket arrived extremely late and no recompense was offered. Will not be ordering again. Thank you”

Helpful Report

Posted 9 years ago

Hi Serena. We are so very sorry for the delivery delay which was caused by backlogs in the depot due to the recent floods and bad weather. As you know from our updates we did our utmost to ensure delivery was made as quickly as possible. It is such a shame this happened, as I know your Sister really liked the Gift Basket you chose for her. I'm sorry we haven't yet responded to your recent email requesting a refund. We hope you will understand it is Christmas and a very busy time. We will of course be issuing your account with a credit, and our customer services dept. will be in contact within the next 24 hours confirming this. We very much hope you might give us an opportunity in the future to demonstrate that this is not indicative of a normal shopping experience with BasketsGalore. Kind regards, Lauren.

Posted 9 years ago

“Having received an offer of £5.00 of my order following ordering a basket last year when I tried to use it was curtly told in email live chat the written offer had expired. As I had already promised my mother I would order the hamper which came to in excess of £200 I continued with the order. I will be watching to see if hamper arrives on scheduled day but as it currently stands I will not use this company again.”

Helpful Report

Posted 9 years ago

Hi Pauline. I am very sorry to hear this. Unfortunately the offer was an "Early Bird" offer for orders placed before the end of November. However, as a repeat and valued customer we would of course have honoured this for you. The Live Chat facility is not the best platform to communicate on, as it is very much for instant correspondance in the form of short clipped Q&A by a number of representatives who wouldn't be familiar with your order history. For enquiries such as yours it always much better to email our sales dept. or ask for a call back and a senior member of the team would be able to action this request for you. I can see from the notes associated with your order that we were able to fix a mistake made with the delivery address - and as such I hope this may have gone some way towards restoring your faith. I have also actioned the £5 credit to your account. Thank you very much for your continued custom for which we are very grateful. Kind regards, Cara.

Posted 9 years ago

“This is the second year that I have used your company to send a Xmas present to my father in England from Australia. He received the present pretty quickly but he had no idea who it was from. I did use your message box to append a Christmas greeting but he said there was no card/details attached. He is nearly 90, and may have missed the message card but it wasn't obvious to him if it was there! With an aging population in England (and Australia), maybe you should make the message cards stand out and be very obvious, particularly for older people. I would imagine that most of your clientele is corporate based and my feedback is relevant to a small customer base. Keith Camish k.camish@outlook.com”

Helpful Report

Posted 9 years ago

Hi Keith, thank you for your feedback. We were sorry to hear your father did not receive his gift card. Our client base is actually a mixture, but with the majority of gifts going to individuals. We are very careful to include a gift card with each basket/hamper as we know how important it is. The card is attached to the hamper itself, with the exception of Christmas time when it is attached to the outside of the box but is still clearly marked to draw attention to it We're sorry if he missed it on this occasion. We also send all our gifts in branded boxes so as the recipient can easily contact us if they need to check anything, but we appreciate if he did not wish to do this. Thanks again for the feedback & we hope that he enjoyed his Traditional Celebration hamper as much as you said he did last year. Kind regards, Chloe The BG Team

Posted 9 years ago

“Not seen the basket but the online ordering was painful. You can't simply order, pay and go, you end up having to set up an account. Unfortunately the site doesn't tell you this. It simply demands a password, in amongst a load of guff about company details, which confused the hell out of me. I just hope they can deliver the basket as promised without over-complicating that as well.”

Helpful Report

Posted 9 years ago

“Basket was lovely but unfortunately due to avoidable delivery delays, some items in the basket had to be thrown out. Very poor service from DHL the "express" delivery service. Made the whole experience very frustrating for me (as parcel should have been a surprise) and the recipient who had to work very hard to finally get the parcel. Not a happy experience!”

Helpful Report

Posted 10 years ago

Hi Julie, thank you for your feedback. We are so disappointed to hear that you were dissatisfied with the service provided by the delivery company. We ourselves intervened when we noticed no-one was at home on Tuesday, and spoke with Amy to help her arrange delivery on Wednesday. A customer service rep. is also contacting you via email to find out more information about the Basket contents, and see what we can do to assist. We are always grateful for the opportunity to resolve any issues directly, in our endeavor to exceed our customer's expectations. Kind regards, Lauren.

Posted 10 years ago

“From Dianne McConville, South Australia. I ordered a basket in January to be delivered to Yung Tran, Flat 603 Latitude Court, 3 Albert Basin Way London E16 2QP. I ordered online and received a reply from Sarah (I think that was her name) who was wonderful helping me with a special order. She asked if I could change the delivery to Friday as there were perishables, which was fine. I skyped my daughter in London to tell her the parcel was to be delivered Friday morning. There was quite a mix up with the delivery. It did not arrive so Adele contacted your office who confirmed the address with the driver twice, but he said he had the wrong address and had tried delivering it twice unsuccessfully. He then left the parcel somewhere. Adele contacted your company again and you pulled out all stops, arranged the parcel to be picked up and couriered to her, even though it was after hours. Your manager followed this up with a phone call to Adele. Your customer service was nothing short of fantastic; it was just a shame that the driver seemed to have communication problems. Please note that the poor rating was due solely to the driver/delivery - your product and customer service was excellent. I am about to order another parcel so I hope we have an easy delivery this time. Your products in the parcel were absolutely wonderful, so I am pleased to be a return customer. Regards Dianne”

Helpful Report

Posted 10 years ago

“As per the options provided on your order screens I specifically asked for the delivery to be made to my mother on Xmas Eve - ie the 24th December. My mother has just phoned to say that the basket has been delivered today the 21st December. This is not what I wanted to happen nor does it match my specific request. As such the surprise Xmas eve gift I planned for my mother has been spoilt because it was delivered three days too early. Not particularly happy about that.”

Helpful Report

Posted 10 years ago

BasketsGalore is rated 4.7 based on 3,258 reviews