From Dianne McConville, South Australia. I ordered a basket in January to be delivered to Yung Tran, Flat 603 Latitude Court, 3 Albert Basin Way London E16 2QP. I ordered online and received a reply from Sarah (I think that was her name) who was wonderful helping me with a special order. She asked if I could change the delivery to Friday as there were perishables, which was fine. I skyped my daughter in London to tell her the parcel was to be delivered Friday morning. There was quite a mix up with the delivery. It did not arrive so Adele contacted your office who confirmed the address with the driver twice, but he said he had the wrong address and had tried delivering it twice unsuccessfully. He then left the parcel somewhere. Adele contacted your company again and you pulled out all stops, arranged the parcel to be picked up and couriered to her, even though it was after hours. Your manager followed this up with a phone call to Adele. Your customer service was nothing short of fantastic; it was just a shame that the driver seemed to have communication problems. Please note that the poor rating was due solely to the driver/delivery - your product and customer service was excellent. I am about to order another parcel so I hope we have an easy delivery this time. Your products in the parcel were absolutely wonderful, so I am pleased to be a return customer. Regards Dianne