How would you rate
"Easy to Order. Fast Delivery. Items well packed."
"Replaced dualit kettle that was faulty"
"The service from Barnitts was excellent, delivery prompt, well packaged. Unfortunately I can't say the same about the HG freezer de-icer. Used as per instructions, after an hour and half hardly any frost/ice had shifted, so resorted to hairdryer and bowls of hot water. The whole point of purchasing this item was to have the freezer switched off shortest time possible and not to heat it up. Sorry."
"Very pleased with order"
"Delivered on time . Very pleased with purchase."
"Nearly half the price of Amazon and such rapid delivery. It was super strong wrapped as well"
"Pleasant, helpful lady who spoke with me on the phone.
Disappointed with delivery company losing package, your company apologised, they didn’t .
Also disappointed to find product for sale elsewhere with 2 sandwich cages included in price."
"in spite of one of my items being damaged on arrival, Barnitts replaced next day"
"Good telephone service pre order.
Good email communication
Good delivery driver service"
"Very good product and excellent service so much I have already recommended to a friend"
"Efficient service. Despatch of the order was good and information about despatch and delivery at a high standard."
"Arrived very quickly. Parcel carefully wrapped. No problems at all"
"ordering from you was easy and my parcel was delivered quickly too. Very pleased with your service. Thank you."
"Price matched my order with another supplier and delivered quickly."
"Knives were out of stock, so I was surprised when they arrived so quickly.Thankyou."
"Excellent service, prompt delivery. Website easy to navigate and order from."
"Twenty fours hours from placing order to delivery, I doubt whether many can match that. Iconic product which hopefully will last for years."
"What should have been a simple return of a damaged toaster with a replacement for a wedding this weekend was frustrating & impossible. Simply posting out a replacement on time for the wedding & allowing me to get to post office separately to return an option not permitted. Customer Services allowed me only £8.99 return postage when cost was £12.98 & insisted that I was at home to swap toasters! Most of your customers are not at home during day. Response from E Commerce manager was defensive & indicative of lack of maturity & experience. I went to John Lewis finally."
We are sorry your item was damaged. We are always happy to collect damaged items free of charge via our courier DPD. If a pick up is not possible customers can drop off their damaged goods at any local DPD collection point to be returned to us. If customer's prefer to deal with the post office we can only refund postage costs of up to £8.99 due to the items weight. Most online stores including John Lewis use couriers for bulkier items.
Posted 1 week ago
is rated 4.81
based on 3,970