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Barnitts Reviews

4.8 Rating 6,093 Reviews

100 %

of reviewers recommend Barnitts

Company Reviews

4.8

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Read Barnitts Reviews

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Phone:

01904 629429

Email:

websales@barnitts.co.uk

Location:

24/26 Colliergate
York
YO1 8BW.

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Barnitts 5 star review on 6th February 2023

Emma Chamberlain

Barnitts 5 star review on 6th February 2023

Emma Chamberlain

Barnitts 5 star review on 6th February 2023

Emma Chamberlain

Barnitts 5 star review on 13th January 2023

Mrs Monica R Bowden

Barnitts 5 star review on 2nd February 2022

Barnitts 5 star review on 13th January 2022

Barnitts 5 star review on 15th December 2021

Mrs D C Behrend

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two pans in the Barnitt's Shop in York. After a single use on a conventional (brand new) electric cooker, the bottoms of both pans buckled and deformed so badly that they had barely any contact with the cooker top and they were unstable. I returned to the York store and was met with an extremely off-putting attitude; a mixture of denial that the pans were faulty, not being believed in front of other customers queuing nearby, then being fobbed off that I would have to take it up myself with the manufacturer and eventually and extremely grudgingly did I receive my money back. I felt deeply humiliated and treated like a fraud or cheat. I have been a loyal Barnitt's customer for over 30 years and I used to love the old Barnitt's when it was a family firm with a really friendly attitude. Sadly this has gone and now I cannot even any longer shop with confidence there.”

Posted 10 months ago

“Ordered bedroom furniture in December. Its approaching May and there's no sign of it. Each week we are promised delivery next week. Constantly over promising and under delivering, well in our case not delivering at all. Would advise all to look elsewhere.”

Posted 1 year ago

“I was expecting a return phone call from your on line department on monday Feb 6th regarding a Pagoda Roma companion set which i wanted to order but the person (Michael) i spoke to said the 1 in stock had 2 left arms, but he would contact the supplier & ask if they could supply a new arm, he was then going to ring me later in the day to let me know what was happening, i'm still waiting for that call.”

Posted 1 year ago

“The two items we ordered were both damaged and whilst packing was good the Christmas Tree ornament was bent and we could not unscrew the battery cover. Very dissatisfied and let down. Tried to contact to make aware but could not get through. Whilst only £15 plus postage this was a shocking experience”

Posted 1 year ago

“Dont bother trying to call, noone answers regardless of day or time. After several unsuccessful attempts I've given up. Poor service.”

Posted 2 years ago

“Despite e.mailing you I still have not received my order,you must know this. I already asked you where it was, and where it was coming from. I am very disappointed in your lack of response to my enquiry. Order number 138436. I'm still waiting. M.Wallace”

Posted 2 years ago

“run do not shop here service apalling waited 5 weeks for an item lack of communication when emailed or phoned to question when item will arrive very rude response once item arrived awful cheap tacky not worth the money”

Posted 2 years ago

“I ordered a BBQ from Barnitts and when it arrived it on 30/04 it didn't have the screw and bolts etc that it should have come with. I emailed Barnitts and 4 days later got an email advising that they would send me them ASAP. A week later I hadn't heard anything, so I called and was advised that their supplier would send me the hardware by first class post. A week later and I still hadn't received it, so I called in and left a voicemail to call back on Mike's voicemail. No call back received after 24hrs. I have now called in again this morning and was told that someone would call me back in "minutes". That was an hour and 15 minutes ago. If anyone would like to sort out my order, then my order number is 136799. It's now 20/05 and my BBQ is still in pieces in my dining room. They are still using the pandemic as an excuse for poor response times. It's been over a year now, and this doesn't really wash. I also don't particularly appreciate it when a company sends an email after the order is delivered advising to rate them on here if you're happy, but to contact them directly if you're not. This obviously skews the results, and so the 4.8 star rating is meaningless.”

Posted 2 years ago

“Really bad communication . Told me my items were out of stock and they were waiting on the supplier yet they were selling said items online. When I received my items almost 2 months later they were in dirty torn packaging and incomplete. My remaining order was cancelled . I contacted the online team via phone and email, sent pictures and it seems like they weren’t interested. I felt like I was complaining for no real reason and I really don’t want a drawn out process of trying to convince them that this isn’t how you treat customers.”

Posted 3 years ago

“When the bird feeder didn't arrive ,after a week you said the credit card used was rejected but you had already confirmed our order, we also checked with card company and they told us there was nothing wrong with our card at all. We then had to place another order with another card as for the bird feeder it is at the moment on trial full of seed but the birds do not, as yet, want to feed from it? So not a very good customer experience!”

Posted 3 years ago

“Recieved deliveryWednesday's 10th,which didnt correspond to what I'd ordered. Emailed you the following day with photos,up until now i have not recieved a reply.”

Posted 3 years ago

“Ordered mid Jan, had to chase continually for update, theor communication has been truly appalling, I received e mail yesterday saying my order is cancelled! Shocking customer servive!!”

Posted 3 years ago

“Not received my product yet and I am very unhappy I have been waiting a long time for the lights and now you ask for a review tell me what has happened to my lights”

Posted 3 years ago

“I haven't recieved the item yet..”

Posted 3 years ago

“Goods never arrived didn’t answer emails when asking about delivery and no answer of the phone either”

Posted 3 years ago

“I ordered two items 6th of November. Today is 30th of November ( more then three weeks later) I’m still waiting.”

Posted 3 years ago

“Not received order”

Posted 3 years ago

“I still did not receive my order.”

Posted 3 years ago

“Bought a table fire pit last month and already the fire bowls enamel as came off,”

Posted 3 years ago

“2nd time I ventured into York to shop in Barnitts and left the products I intended to buy because of poor service, a young man filling shelves obviously thought I was in his way while I was choosing and twice reached in front of me to put stock out, no 2m distance, then I waited for 10 minutes at one till (in garden area) to no avail so moved back to kitchenware and waited 7 minutes by which time no staff who were busy doing other things made eye contact and said they would get to me when they can, no just ignored me so I left, I didn't want to be an internet shopper but it seems to be the way forward😡”

Posted 3 years ago

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Barnitts is rated 4.8 based on 6,093 reviews