“Great pick up and drop off service. Boat was a little tired - dirty seat cushions. Bin hadn’t been emptied. Easy to manoeuvre and a lovely relaxing holiday. Be aware of lots of extras like mooring fees, water fees and pump out fees.”
Thanks for the honest feedback, we are happy you had a great time and a little horrified that the bin was missed - it really should not have been. Costs for mooring can build up, but its worth remembering that there are loads of free ones . And my favourite - dropping a mud weight on one of the broads is absolutly free
“Overall it was good, reception I thought soft skills lacked a little, I appreciated they were busy, but soft skills would have made it better. Young man who carried out our run through was great, knowledgeable answered questions easily, polite and put everyone at ease.”
“Showers need upgrading. probably some receptonist of could be a bit friendlier. all staff are hard working perticular two lads who where outstanding and brilliant with the public we had great holiday thanks”
“Booking process was good. Checking in was fine but not sure why we really needed to check in at reception as key was in a lock box at House. Day boat collection was confusing. Rang up on day of collection and told to collect from Day Boat Centre. Arrived and told collection and drop off was a House Mooring. Boat instruction was limited to key controls but no on water instruction which would have been helpful as really struggled to get boat out of cramped boatyard. When dropping boat key off at Day boat centre I was told I needed to bring boat back from House Mooring. At that point my crew had already departed so I was unable to do so, sorry. House was internally clean but outside patio and balcony areas had cobwebs etc. Fridge was small considering there were 7 adults. More than one toilet roll would be better. Given a dishwasher was provided it would be helpful to have more cups and plates. Great location and easy walk into Wroxham. Would use again, Thank you”
Thanks Michael
We'll try and get to the bottom of the day boat saga. Usually its pretty straightforward, but it obviously was not in this instance. Your other points have been noted
“A wonderful holiday as always and the team and Barnes couldn't have been more helpful.
Omega was a lovely craft, with so many good points, but we did feel that the facilities on board were slightly showing signs of her age, although this didn't deter from our experience too much.
We will be back again very soon....”
Hi Craig,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great holiday and that our team was helpful throughout your stay. It’s always a pleasure to welcome guests like you.
We appreciate your comments about Omega. While we’re glad that she provided an enjoyable experience, we’ll definitely take note of the facilities. Your input helps us continuously improve.
We can’t wait to have you back again soon!
Warm regards,
Team Barnes Brinkcraft
“Excellent service and brilliant set up at the marina. All very easy and made for a great start to a fantastic weekend. The only thing I would say about Merrymore 1 is it would be good to have 2 fold away stools onboard as you can’t seat 8 on the sofas.”
“We had a great holiday in our favourite cottage with brilliant views, didn't, score 5 as bathroom fittings looking tired and fire door shutting mechanism heavily weighted making transit from kitchen to living room a pain when carrying anything. Beds a bit hard, but would book again.
Regards Tony and Denise.”
“All very efficiently run with great staff in the office and the young guy who showed us the ropes on the boat was great. Sorry don’t know his name.
Some of the mooring ropes on board needed replacing, good rope needed at Yarmouth and Reedham!
We had a great time with fantastic weather.”
“First time on the Broads, staff were friendly and very helpful. The boat was clean and had everything we needed. Communication the phone was also very good. Maybe a few different sizes of serving dishes in the kitchen and some washing up liquid to get started would be good? I was a bit worried about what I was discharging into the river. We had a great holiday and I would definitely recommend.”
“We loved our boat, Brinks Harmony 1, it was much more spacious than we thought it would be with lots of kitchen equipment, staff were really good and helpful. such a great trip with friends. Double mooring was fun :)
First time boating but definately not the last we will be back.”
“Good handover and boat clean. A little more detail on distances possible and facilities available post booking would be helpful rather than having to search through web site”
“Good service right from booking to collecting the boat and completing our holiday. The boat was lovey, but could of done with a few more larger pieces of cooking equipment to cater for the larger groups such as pans and Pyrex bowls/dishes and perhaps some non stick pans”
“Staff where very good . Boat was clean. Had to call them out 2 Times and both times where there within the hour sorted and on our way again. Would book again”
