“Excellent service from collection to returning .very clean sundeck thoroughly enjoyed the whole day and so did our 3 dogs .
Good job there's a pub or 2 along the way for loo stop šš”
Thanks Alison
Loads of room on these boats - and easy access on 3 sides
And it's always good to have an excuse to visit a pub !!
All the Best
The Barnes Brinkcraft Team
“The Brinks Sun Charm was a lovely boat for a trip on the beautiful river Bure. Very helpful assistance and advice was given. Would certainly use again.”
Hi there,
Thank you for your wonderful review! We're delighted to hear that you enjoyed your trip on the Brinks Sun Charm and found our assistance helpful. It's always a pleasure to help our customers have the best experience on the river.
We can't wait to welcome you back for another adventure!
Warm wishes,
Team Barnes Brinkcraft
“A last minute booking with probably my favourite holiday company. I have been booking with Barnes Brinkcraft for 20 years, probably stayed in all their accommodation. I love it, the setting, the boat, the very spacious and comfortable accommodation, the team who have always been helpful, friendly and caring....oh and the wonderful hamper! It's all a magic combination! Thank you team BB!”
“Fantastic service every time we are currently on a boat (Royall Satin) and just booked again for April. The staff are fantastic last time taken out by Connor and this time Jack both so knowledgeable wouldn't book with anyone else thanks so much.”
“Boat clean but toilet small and cramped, shower not good. Height of boat had been raised from near steering wheel. Seats hard and uncomfortable, all in all needs either taking out of service or updating .”
Hi Jean Many thanks for your feedback, unfortunately I can't tell which boat you were on. if you could let sara@barnesbrinkcraft.com know which boat we can look at dealing with it. That said, bathrooms on a boat are always on the small side - unless you are lucky enough to be on a proper gin palace !
“We have had Holidays for a few years with you staying in the cottages and also boats; we have received lovely hampers when booking, this year we went with a different company as what we would have liked with you was not available and we didn't have a great experience with breakdowns that were avoidable had checks been carried out sufficiently.
We have booked this for next year and my daughter and her partner have also made a booking with one of your boats too.
We won't go elsewhere anymore š”
Hi Ian,
Thank you for your feedback! We're glad to hear that you found our booking system easy to use. We strive to make the process as smooth as possible for our customers.
Looking forward to welcoming you soon for your holiday!
Warm wishes,
Team Barnes Brinkcraft
“Excellent service. Great property, spotlessly clean. Fab hamper. Day boat was such fun. We had a brilliant time and was our second visit. Will definitely be back again!”
Hi Mr Sheldon
Thank you so much for your lovely review! We're thrilled to hear you enjoyed our friendly service and the boat. Your satisfaction is our top priority, and weāre glad we could contribute to your experience.
We look forward to welcoming you back soon!
Warm wishes,
Team Barnes Brinkcraft
“Our boat was very tired and old but it got us around ok. Handover was ok but we didnāt get told about where the water tank was. As we have been canal boating before we worked it out but novices may not have. Reception staff were quite abrupt when we asked for towels as we thought we had paid for them but were told that they were only provided on elite boats. They agreed to give us some but were quite dismissive about it. Thankfully the lady who gave us the towels was very friendly when she brought them out to us so that made up for it. The Broads were very busy despite being out of school holidays and moorings were at a premium. Wouldnāt return and not sure if weād use this company again.”
Hi Paul
Thank you for sharing your feedback. You were on one of our older boats, which are kept at a lower price point but still maintained to get you around safely. Weāre sorry the handover didnāt include pointing out the water tank ā weāll remind our team to cover this, as itās especially important for first-time hirers.
On towels, weāre clear on our own website that they are only included with our Elite boats, but it sounds like you may have booked through a third-party supplier, and weāll check they are conveying this message clearly. Weāre glad our team member was able to help get some to you in the end.
September is as busy as August on the Broads, and moorings outside popular pubs do get very full. Itās often worth using the mooring app to find quieter spaces a short walk from the pub, which can make for a more relaxing evening stop.
Thank you again for your comments ā weāll use them to improve.
“From the moment I made the call to Barnes brinkcraft the assistant was most helpful walking me through the process of booking this was a breeze and so was making the payment I'm filling in the arrival sheet at the same time”
“the boat we had is tired ( Ultima 2 ), probably the next time we will look at something a little newer, some parts of the boat didnt operate very well or not at all.
pass over at collection ( on the boat ) not enough information on the operating of the boat ( ie heating ).
reception staff very good and helpful, and with a smile
the toilet and shower block disappointing ( one male / one female shower ) and not open in the evening or until 8.00 all this was something all my guests said was bad needs addressing in my opionion people are looking for quality this was not very good at all”
Thank you for your feedback. Ultima 2 is one of our older āno-frillsā boats, but everything on board should still work as expected ā weāre sorry this wasnāt the case for you. Please remember our engineers are on call and happy to come out and put things right during your trip. Weāll also remind our team to make sure the onboard handover covers essentials like heating more thoroughly.
We were a little surprised by your comments about the boatyard facilities, as most of our customers donāt use these while away on their holiday. That said, weāll take your points on board and review how clearly we explain whatās available. Weāre pleased to hear our reception team looked after you well, and we do hope youāll consider trying one of our newer boats next time.
“As usual our holiday home was excellent, very clean & well equipped. The staff when needed where very helpful. A great Broads holiday firm who we will always use.”
Hi Colin,
Thank you so much for your fantastic review! We're thrilled to hear that your holiday home met your expectations and that our staff provided the help you needed. It's wonderful to know you consider us your go-to choice for a great Broads holiday.
We look forward to welcoming you back again soon!
Warm wishes,
Team Barnes Brinkcraft
Hi Roger,
Thank you so much for your kind words! We're thrilled to hear that you found it a pleasure to deal with us. Itās always our goal to provide the best experience for our customers, and your feedback means the world to us.
Looking forward to welcoming you again soon!
Warm wishes,
Team Barnes Brinkcraft
Hi Steve,
Thank you so much for your amazing review! We're thrilled to hear that you found the booking process simple and easy. Our team always strives to make things as smooth as possible for our customers.
Looking forward to seeing you again soon!
Best wishes,
Team Barnes Brinkcraft
Hi Jason,
Thank you for your fantastic review! We're thrilled to hear that you found our booking process quick and easy, and that our staff made you feel welcome. Itās always wonderful to see returning customers, and we appreciate your continued support.
We look forward to welcoming you back again soon!
Best wishes,
Team Barnes Brinkcraft
Hi Paul,
Thank you for your kind words! Weāre delighted to hear that you found the booking process easy and that our staff were responsive to your needs. Providing great service is what we strive for, and itās wonderful to know we hit the mark with you.
We hope to welcome you back soon!
Warm wishes,
Team Barnes Brinkcraft
“The boat is a little tired, locks sticky, top hatch didnāt lock and Iāll fitting. Shower didnāt drain and a couple of other small things, noisy pump and sticking table. Didnāt ruin the holiday but would have been nice if they worked.”
Hi John,
Thanks so much for taking the time to leave us a review. Weāre really glad you enjoyed your holiday.
And thank you for flagging the shower and top hatch ā weāll make sure those are sorted before the boat goes out on hire again. We do our best to pick up on things between hires, but occasionally one or two slip through.
For anyone else hiring a boat, just a quick note: our team is always ready to come out riverside and fix any issues during your holiday. If itās just a small niggle youād rather not interrupt your break for, you can also use the QR code onboard to let us know, so we can get it sorted for the next guest.
