“Sorry forgot the name but the Lad / staff that showed us around the boat was top draw ,, the boat was brilliant and the part of the broads we sailed down was beautiful, 1st time using the Electra / Electric powered boat and would highly recommend as so quite and allows you to appreciate the views and wildlife far more peacefully , would recommend 100%”
“The young man that sorted our booking was very good and went through how the boat worked. He was very good and gave us a life jacket etc. The boat was very good and very much enjoyed our trip up the broads and seeing lots of wildlife and ducks. The young man was excellent and very kind to us and depresses a raise.”
“They were super helpful on every aspect of the booking, the boat was perfect for our needs. We’re going to book the same or a bigger boat next year and hopefully again this year. Really nice people, in the office and the boatyard. Loved it”
“We booked a boat and we could not see out of the perspex as was scratched you had to stand to see clearly which was not adequate. When we got back we complained to the manager and the manager was very rude and sarcastic and said well you've been out half the day and it's like if you ordered a meal and something was wrong with the food you're asking once you've ate it for a refund. I said this is different we booked in faith and if we had returned back we would of cut into our time and they probably still wouldn't of given us a refund. As soon as we got back and I expect to the manager he was like well I can see out of it I can see perfectly and I'm shorter than you he wouldn't have it it was rude and stated I'm not giving you a refund wouldn't give me a word in each way was very cocky and arrogant he said you can speak to my brother if you like but you'll get the same I'm not giving you a refund all I was asking for was a partial refund because of the perspex was scratched and smeary you couldn't see out of it you had to sit on the raised seat uncomfortable on the bar to see properly I would suggest anybody that wants to hire a boat with barns brink craft to request to see the boat before they hand it over to you make sure that you can see out of the perspects or glass before you take the boat out so you can have a good day out and see where you're going. Don't let them bully you make sure the boat is right for you and that you can see out via the glass or perspex if you can't see out ask to see another boat and if you're happy with that boat and you can see out then all well and good don't let them bully you in having a boat that is inadequate. Better still stay clear from barns brink crafts boats as there is other boats in the area that our better than this business and much more politer staff and not just to take your money.”
Dear Anonymous
Thank you for taking the time to share your feedback regarding your recent boat hire with Barns Brink Craft.
We are sorry to hear that your experience did not meet your expectations. However, having reviewed the circumstances of your visit, we are unable to offer a refund on this occasion.
When you collected the vessel, you had the opportunity to inspect it before setting out. As the boat was accepted and used for the duration of your hire, we consider the service to have been delivered. Had there been a concern with the condition of the boat at the outset, we would have welcomed the opportunity to address it at that time — including offering an alternative vessel, as others were available on the day.
Our team takes pride in the condition and maintenance of our fleet, and the boat in question meets our standards for hire. We understand you may disagree with this assessment, and we are sorry that the conversation with our manager felt unsatisfactory. We always aim to handle feedback respectfully, and we will take your comments on board regarding how complaints are handled.
We genuinely hope you enjoyed your time out on the water, and we wish you all the best.
Kind regards,
Sara
Barnes Brinkcraft
“Had a lovely couple of hours on the broads. Would highly recommend these. Easy to operate after short briefing. Very helpful in guiding back in after. Very reasonable pricing. Great time had by all.”
“It was very easy to book the boat. The holiday its self was amazing. The only negative I would say was the coldness on the boat as it doesnt seal up tight so constant draft and the toilet smell when we picked the boat up was horrible until we pumped out.”
“Reception was pleasant and good information, hand over good, pity the bit a out pushing key in to start was over looked haha 😄 had to call later in day to check. That worked superb !
Found all staff very helpful 👍.”
