Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th April 2024

537

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent quality”

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Posted 1 year ago

“We bought a wonderful sideboard from the Venjakob range. B&S Hove service from start to finish was excellent including the delivery guys.”

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Posted 1 year ago

“I absolutely love my sideboard. It is very stylish and great quality. Their customer service was very good. I would definitely use them again 👍”

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Posted 1 year ago

“A good experience with staff knowledgeable about the furniture we were interested in. The Ercol dining suite is exceptional and as for the brand expectations, it did not disappoint.”

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Posted 1 year ago

“Good that I can make an enquiry by telephone. Persons helping me were courteous, friendly, very efficient. Good feeling afterwards.”

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Posted 1 year ago

“Jamie, Jon and Taylor who delivered the mattress were polite and took the mattress up the winding staircase with ease. Took the rubbish away.”

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Posted 1 year ago

“Excellent advice. Excellent Product Excellent Customer Service Excellent Communication”

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Posted 1 year ago

“Barker & Stonehouse in Darlington were fantastic and great customer service. I visited 3 times and spent time sitting at my new table (even with a cuppa) to get a feel for what I wanted and never felt rushed or pressured into anything. Ordering very easy and delivery was great, no issues at all, turned up when expected and received calls and texts to advise of times. Absolutely love my new table and chairs / bench. It looks fabulous and we eat here, I work here, my daughter does her homework here, we hardly use the living room anymore. The bench seat is so comfortable and I can sit at my laptop for 10 hours a day and never ache. It’s my all time best buy!! Couldn’t recommend it enough. Thank you B&S 😊”

Barker and Stonehouse 5 star review on 22nd March 2023

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Posted 1 year ago

“First class as always staff are always friendly and always get looked after from Lee and carol”

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Posted 1 year ago

“From the initial order inquiry to the prompt delivery of the bedroom furniture was excellent, particularly the initial ordering process, which is how it should be managed - Many thanks”

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Posted 1 year ago

“Delivery guys were friendly and helpful have not unpacked yet as office isn’t ready yet”

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Posted 1 year ago

“Everything has been great. Even when we had to change the size of one of our sofa orders, you accommodated as perfectly and kept us informed of the delay in delivery. It was well worth the wait . The delivery team were fabulous and very quick . They unpacked and assembled the products perfectly and were extremely tidy . We are very satisfied with our purchase”

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Posted 1 year ago

“Great design value for money and customer service as usual.”

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Posted 1 year ago

“Would highly recommend Barker and Stonehouse, great service and communication, the unit took a while as it was from Germany but well worth the wait”

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Posted 1 year ago

“Excellent service from staff, always have the furniture I want.”

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Posted 1 year ago

“The help and assistance we received with our purchase of V Spring mattress was exceptional.”

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Posted 1 year ago

“Barker and Stonehouse have some amazing furniture! We have a house full of it! I would have no hesitation in recommending them for great furniture. We have recently bought our new sofas from them and are very very pleased!”

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Posted 1 year ago

“Always end up getting what I want from B&S, good service. Good products what else can you ask for? Oh! maybe shorter waits for receiving goods 12-16 weeks is far too long!”

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Posted 1 year ago

“Good quality and perfect service”

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Posted 1 year ago

“Love the sofa - it is exactly as I had expected - large, comfy, and a great colour!”

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Posted 1 year ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews