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True Toys Reviews

4.6 Rating 11,063 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 11,063 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“I am disappointed that the item in purchased came in a box that had been retaped and looked second hand. I have not opened it as it is a Christmas present. Shocking that it came this way. I would certainly of sent it back but due to work commitments I have not had time. Bargain max need to take a look at how they send items to customers”
Helpful Report
Posted 1 year ago
Hi Donna, thank you for your review, I am sorry that you have had such an experience with your order, please reach out to us at support@bargainmax.co.uk and we will be more than happy to assist you further.
Posted 1 year ago
“Bought an item and a Christmas present. Item was not sent in a box, just the product packaging and was left in the porch door. Kids came, saw present in full view. Surprise ruined.”
Helpful Report
Posted 1 year ago
“Purchased the Decotime twin markers but when I had taken them out to do a colour swatch some of the ink had dried up, couldnt return them as I had binned the packaging. To then see a week later that they had updated the boxes so I must of had old stock. Otherwise the markers are fab!”
Helpful Report
Posted 1 year ago
Hello Siobhan, Thank you for submitting your review. We reached out to you yesterday via email to request images of the product and are currently awaiting your response. Once we receive the images, we will be able to investigate the matter further. We are pleased to hear that you are satisfied with the pen set. Kind regards, Dan
Posted 1 year ago
“My parcel arrived damaged. It's still under warranty but when I went to order a replacement item it directed me to a payment method. I've emailed the customer service team but yet to receive a response”
Helpful Report
Posted 2 years ago
Good morning Rebecca, Thank you for taking the time to leave a review and I am very sorry to hear that your item arrived in this condition. I have just tried finding a message from yourself and unfortunately I was unable to do so. If you could please email some images showing the issue to support@bargainmax.co.uk and include your order number in the subject line we will then respond within 48 hours to resolve this for you. Once again I am sorry for any disappointment caused. Many thanks Dan
Posted 2 years ago
“It's very cheap looking and not a 2024 advent calendar which I didn't realise until it was delivered.”
Helpful Report
Posted 2 years ago
Hello Amy, Thanks for leaving a review. Please contact our customer service team on support@bargainmax.co.uk and attach your order number, and we will be more than happy to assist with your query regarding the calendar. Kind regards Dan
Posted 2 years ago
“I dont normally have a problem with this company but i have received a damaged item,not cheap and i am yet to hear back after two attempts at the contact us section on there website. Can anybody help me please? Thank you”
Helpful Report
Posted 2 years ago
Hi Nathan Thank you for taking the time to leave a review and I am sorry to hear that your item has arrived in a less than perfect condition. I have sent you an email requesting some pictures so we can assess the damage and offer a resolution. Once again I am sorry for any disappointment caused. Many thanks Bernard
Posted 2 years ago
“My delivery hasn’t come and I have been waiting for two days and I ordered second day delivery”
Helpful Report
Posted 2 years ago
Hi, Thanks for taking the time to leave a review, I'm sorry to hear you are still awaiting your order, please send over an email including your name and order number to support@bargainmax.co.uk so we can look into this for you. Many Thanks, The customer service team.
Posted 2 years ago
“I am still waiting for a reply email to many emails I’ve sent after receiving a parcel that has an item missing. I can see from other reviews that it’s more than likely because they choose evri/Hermes as their courier and they are the worst! I hope to receive a email back soon!”
Helpful Report
Posted 3 years ago
Hello Sophie, Thank you for taking the time to leave a review and I am sorry to hear about the issues you have had with delivery. Please can you make contact via support@bargainmax.co.uk and provide your order number in the subject line, and we will be happy to look into this for you. Many Thanks Dan - Bargain Max Customer Services
Posted 3 years ago
“I seriously hope Bargainmax takes a look at the courier it uses, as Evri puts me off ordering from yourselves. My parcels either turn up damaged or don't turn up at all.”
Helpful Report
Posted 3 years ago
Good morning Thank you for taking the time to leave a review. I am really sorry to hear that you've had issues with your delivery, this is the last thing we would want for our customers. I would like to have a look into your particular issue a bit further to see what has happened and if we can resolve the issue for future orders. Would it be possible to send an email to support@bargainmax.co.uk with your order number as the subject line? Once you have done one of our team will look into this and get back to you. Many Thanks Bernard
Posted 3 years ago
“Not very big deals”
Helpful Report
Posted 3 years ago
“I brought an electric scooter for my granddaughter birthday in November and it broke within 2 months I have tried sending messages but had no reply and not happy with the item should last longer them 2months”
Helpful Report
Posted 3 years ago
“Not happy my daughter Barbie house hasn't come but got another's person gift for sumbody in Glasgow.so got loads of dolls and no house for them and cnt get thru to bargain max”
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback, I can see a member of our customer service team has been in touch and has sent out a replacement to you. Thank you, Bargain Max
Posted 3 years ago
“After purchasing Xmas presents and receiving them boxed up with flimsy cellotape it appears one item was missing. Completed a form on the website and not had a response or refund. Very disappointed.”
Helpful Report
Posted 3 years ago
Hi Sarah, Thank you for your feedback, I do apologise you were missing an item from your order. I can see a member of our team has been in touch and a refund was issued for the missing item. Thank you, Bargain Max
Posted 3 years ago
“Placed order and only 1 shipment arrived: spent a week chasing it to be told it’s lost. Then told order would be dispatched that day and here within 72 hours. I am still awaiting confirmation and tracking numbers for them. No phone number to speak to a person just email with slow response. This was ordered in November to ensure Christmas delivery.”
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback, I do apologise for the issues you have had. I can see a replacement was sent out to you and received. If you have any more questions please get back in touch, Thank you, Bargain Max
Posted 3 years ago
“Pool not very good filter didn't work the bars are flimsy have to be really carful not to bend em”
Helpful Report
Posted 4 years ago
Hi Carlie, Thank you for your feedback, I can see someone from our customer service team has been in touch and a refund was issued to you. Thank you, Bargain Max
Posted 3 years ago
“I ordered a item for my daughters birthday with enough time for delivery everything was going smoothly until my order was supposed to be delivered but wasn’t and tracking wasn’t helpful at all. I first spoke to a lady who was patronising and rude, I asked for someone above her, for her to tell me there wasn’t anyone. After a few moments I was then put through to a gentleman who dealt with everything how he should with no attitude or patronisation. I was reassured my item would be there as it was at my local depo I’m glad I did worry and ordered from the entertainer. I was then told I could keep the item if it arrived which it did 2 weeks later. I’ll never buy from bargain max again. The stress wasn’t necessary along with the attitude from the First Lady I spoke to.”
Helpful Report
Posted 4 years ago
“Order took a long time to get here and it was on next day delivery spoke to gents twice and they were so helpful in fact couldn’t of asked for better service , sadly the female I spoke to on the Friday really was a rude , obnoxious little upstart . Telling me they had been kind enough to refund my postage ( in a totally obnoxious rude manner ) when legally they had too as it hasn’t arrived on next day wasn’t helpful , she needs to either go get a new job not near humans or maybe ask the boys to show you how to fo the job properly ..”
Helpful Report
Posted 4 years ago
“Didn’t receive any stickers with the toy makes it look very bare”
Helpful Report
Posted 4 years ago
I apologise that items were missing from your order. Please contact support@bargainmax.co.uk and we will look into getting replacement stickers sent out to you. Thank you Bargainmax customer care
Posted 4 years ago
“Ordered a birthday gift with standard delivery expecting it with 2-4 working days, however this did not arrive. I contacted customer service only to be informed it ‘appears to be lost’. First time buying and very disappointed. Wish I have read reviews prior as can see delivery appears to be a common issue.”
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that. I can see your order has been fully refunded. We have a 99% successful delivery rate. Unfortunately, the courier network sometimes lets us down, and parcels can occasionally go missing. Thanks, BargainMax Customer Care.
Posted 4 years ago
“The scooter is poorly put together. Loud and very slow. The wheels arnt straight. Cuts out while in use.”
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that. I can see someone has been in touch with you about this faulty product. Thanks, BargainMax Customer Care.
Posted 4 years ago
True Toys is rated 4.6 based on 11,063 reviews