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True Toys Reviews

4.6 Rating 11,157 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,157 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Brilliant customer service my parcel arrived damaged (Evri) 2 items missing. Received a refund the next day!! Thank you all other items amazing!! Xx”
Helpful Report
Posted 3 years ago
“Great service and quick delivery, let alone the great prices as well! No complaints all toys arrived as should be in good condition and good packaging”
Helpful Report
Posted 3 years ago
“Communication totally unprofessional.. placed an order for a confirmation email, 4 days later still no tracking order email and no communication yet delivered was meant to be 2-4 days… still no idea what’s happening as no response from company, won’t be using them again”
Helpful Report
Posted 3 years ago
HI, thank you for taking the time to leave a review. I am really sorry to hear about the issues you've had with the lack of communication. This is not the journey our customers generally experience or that we would like our customers to experience. Would it be possible for you to email us on support@bargainmax.co.uk with your order number in the subject line and then one of our dedicated team will pick this up and look into it further for you. Thanks, Bernard
Posted 3 years ago
“Ordered an item and have not received the item”
Helpful Report
Posted 3 years ago
“Very good”
Helpful Report
Posted 3 years ago
“STAY CLEAR of this company. They don't answer any emails and they certainly don't answer any of their own cancellation forms. 2 days of sending several emails and forms to cancel,, no reply,, (item still not despatched) Day 3.... item despatched!!! Do yourself a favour and STEER CLEAR of this company!!”
Helpful Report
Posted 3 years ago
“Not very big deals”
Helpful Report
Posted 3 years ago
“Order batman puzzle track and car. Not true to size of picture. Very disappointing”
Helpful Report
Posted 3 years ago
Hello, Thank you for taking the time to leave a review and I am sorry to hear about your disappointment, Please can you contact support@bargainmax.co.uk and please send some pictures to us, and we can hopefully resolve this for you. Kind regards Dan - Bargain Max Customer Services
Posted 3 years ago
“Discriminate who they give free delivery to. I live near Aberdeen and am being charged £3.99 as the class this as rural! I had an £80 basket.”
Helpful Report
Posted 3 years ago
“If I could give no stars I would! I ordered an item and paid next day delivery which five days later the item still hasn’t been received. The lack of communication from this company is zero as they fail to answer emails. Beware before you order.”
Helpful Report
Posted 3 years ago
“i have ordered several toys for my granddaughter and have always received the items in perfect condition and quick delivery, Price point it really good, would definitely recommend”
Helpful Report
Posted 3 years ago
“Not a fault with the products but more with who they use as a courier. Box arrived destroyed and showed my daughter the presents for her birthday.”
Helpful Report
Posted 3 years ago
“Very good but I lost too parcels only thing happen I didn't no what I was to do not been using online long they sat it outside when I live with ppl going uo down stair k live right at bottom so everyone could see them bad thing about it was my grandkids gifts but other that that been great n prices are good x”
Helpful Report
Posted 3 years ago
“Ordered my child a bike and toy didn’t turn up so emailed to ask and was told evri have dumped it over my back gate however it is not there and this company are refusing to pay me back or send new item . Probably just a bad experience for me but I wouldn’t risk your items going missing and not getting a refund !!”
Helpful Report
Posted 3 years ago
“Easy to order if you're unsure of how to do it”
Helpful Report
Posted 3 years ago
“They said my parcel was delivered but I never received my daughter Harry Potter Lego. They have refused me a refund.”
Helpful Report
Posted 3 years ago
“I brought an electric scooter for my granddaughter birthday in November and it broke within 2 months I have tried sending messages but had no reply and not happy with the item should last longer them 2months”
Helpful Report
Posted 3 years ago
“Absolutely fantastic company toys ar great and come well packaged, can't fault them”
Helpful Report
Posted 3 years ago
“Wouldn’t recommend. Ordered a slide on 30/4/23 and stil haven’t received it. Been emailing and not even had a response. This was my daughter birthday present for her birthday this Friday.”
Helpful Report
Posted 3 years ago
“The items and delivery is fantastic so pleased with the items I ordered thankyou I will be ordering more items”
Helpful Report
Posted 3 years ago
True Toys is rated 4.6 based on 11,157 reviews