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True Toys Reviews

4.6 Rating 10,895 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,895 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Hi, i placed an order on the 26th of September, it said complete on the 28th and tracking just says were expecting your parcel. I havr received no despatch email. I have sent a couple of emails over the past two days and no one has replied. The phone lines have technical issues and I have also messaged on instagram and they said someone would contact me in 24hrs it has passed this timeframe. My husband placed an order the day after me and that turned up today. I would just like to know what is going on with my order. Thank you
Helpful Report
Posted 3 years ago
Really bad customer service...I placed my order on the 18th September 2022 and its now the 4th October 2022 and still haven't received my parcel but were quick enough 2 take my money....u can't talk 2 a human as fone lines have been unavailable...emailing is a joke
Helpful Report
Posted 3 years ago
Hi Nina, I can see that you messaged on the 30th of September and that you were responded to on the 30th by a customer service rep who resolved your issue by sending out a replacement item. I can also see that you have messaged us today with a new request that a member of our team will contact you to resolve. Thank you BargainMax
Posted 3 years ago
Order placed on the 18th September 22 it is now the 3rd October 22 and I still haven't received it! My Niece won't getting this as a birthday present now. Order well in advance.
Helpful Report
Posted 3 years ago
Hi Kim, Thank you for bringing this to our attention, a customer service rep has contacted you via email, after contacting our courier the package appears to have been lost in their network so a new item has been sent out today for delivery tomorrow. We apologise for any inconvenience that this has caused. Thank you BargainMax
Posted 3 years ago
Used Bargainmax lots of times, absolutely brilliant every time, thanks.
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Posted 3 years ago
I had never heard of this company before so I was abit wary about ordering but as the item I wanted was only £10, I decided to risk it! Delivery was at the said time and the packaging was good so an undamaged toy and I saved £5, whats not to like. I will certainly use Bargain Max again, thankyou
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Posted 3 years ago
I have ordered from here a couple of times and my last order I had sometimes I had an LOL Color change surprise that’s not returned and I had a Peppa Pig time not got that and I had an LOL surprise And the box was open
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Posted 3 years ago
Hello, If you receive an order and the box is damaged or open and items are missing please contact support@bargainmax.co.uk and a member of our customer care team will look in to the issue and offer a solution. Thank you BargainMax
Posted 3 years ago
i thought it was a scam but ordered a doll and just received my order , just purchase some more presents really happy with it
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Posted 3 years ago
Cxxxxxxxxxx
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Posted 3 years ago
Ordered on the 12th September. Had 3 separate shipments received 2 but still waiting on 1 & no update has been made for the last week. Still says dispatched so not sure if I've been ripped off. Not happy.
Helpful Report
Posted 3 years ago
Hi Lauren, Thank you for your feedback, A member of our customer care team has reached out to resolve this for you as we were unable to find any communication regarding this order Thank you, Bargain Max
Posted 3 years ago
Have used bargain max for a few years running. The toys are 100% quality and my daughter is always happy with them as am I. Will continue to use bargain max in the future.
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Posted 3 years ago
I tried to put an order through and it said payment declined so I checked my bank and they’ve taken the money but not had no email to say it’s been ordered or anything
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Posted 3 years ago
Hi, Thank you for your feedback. We do apologise for this. If you do not receive an email from us confirming your order this means your order has been unsuccessful and the money is being withheld by your bank not ourselves and the money will be released automatically in 5-7 days. Thank you, Bargain Max
Posted 3 years ago
Definitely not going to listen to bad reviews again, was thinking I’ve been ripped of but in all fairness they was just behind on delivery’s , received all my toys I ordered and all in perfect condition boxed up nice and very happy will definitely order again sorry for being impatient and not giving yous time 😀 thank you
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Posted 3 years ago
Order item on 13th Sep its 26th Sep and still no order. I chased today and they said it's left their dep today. No communication and no contact number. AVOID COMPANY
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Posted 3 years ago
Ordered on the 17th no communication as to when will be delivered. Not an email to say ordered or anything, can’t ring as phone number not working. Emails sent heard nothing absolutely appalling, won’t be shopping here again
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Posted 3 years ago
My grandson particularly wanted a Lego product that was difficult to find on line ...except at BargainMax! He was delighted and plays with it constantly. For me the price was good and the delivery was as described so that we were all pleased.
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Posted 3 years ago
I saw the reviews after ordering and it did make me slightly skeptcal but my order arrived 4 working days after purchase and both items were perfect. Can’t fault my experience with the company.
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Posted 3 years ago
You get a chance to purchase your kids favourite toys with the option to pay later and also they keep in touch about your delivery and its quick to the door
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Posted 3 years ago
Took far too long for order to arrive then when it did BargainMax had sent wrong item. No reply from customer services about the problem. Very very poor! Will definitely not use BargainMax again in future.
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Posted 3 years ago
Placed an order worth£88… said order didn’t go thru as payment declined… checked my online banking immediately and the full amount had been taken but no email or any type of confirmation to say order had processed. I have submitted a query and still waiting for a response a week later… tried phone number and got a message saying they had a technical fault with the line. Currently 2 birthday presents missing and £88 down
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Posted 3 years ago
I put the order in on the14th it is now the 20th and it is till on ordered It is a present for my granddaughter and is need for Friday hopefully it will arrive I can't call as your phone is out of order.
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Posted 3 years ago
Hello, All our delivery times are currently set to 8 working days, this is on the order confirmation that you would of received when placing the order, so an order placed on the 14th may not arrive till the 27th. Thank you
Posted 3 years ago
True Toys is rated 4.6 based on 10,895 reviews