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True Toys Reviews

4.6 Rating 11,172 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,172 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Excellent service super fast delivery and fantastic on price. Lego friends set I needed was out of stock everywhere and was the only thing my niece really wanted for her birthday and BargainMax saved the day”
Helpful Report
Posted 4 years ago
“Couldn’t find the doll my daughter wanted anywhere else! Found one on this website and it was delivered on time and perfect!”
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Posted 4 years ago
“Great Service and Delivery, Quality Item 👍🏻”
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Posted 4 years ago
“Happy with product and happy with service. Will be ordering from Bargain max again.”
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Posted 4 years ago
“The scooter is poorly put together. Loud and very slow. The wheels arnt straight. Cuts out while in use.”
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that. I can see someone has been in touch with you about this faulty product. Thanks, BargainMax Customer Care.
Posted 4 years ago
“rubbish ghostbusters car, Bargainmax make returns so complicated I gave up in the end and kept the car, will not be buying from these again”
Helpful Report
Posted 4 years ago
Hi, I can see an email was sent with a few options to return this item. Please get back in touch if you would like some more information on how to return a parcel. Thanks, BargainMax Customer Care.
Posted 4 years ago
“Never to buy here again. Ordered an item as a gift with 3 weeks until the party. Delivery was 2 to 4 days but never arrived. Ordered on 09/05/22 says it was shipped on 12/05/22. Nothing by 18/05/22 so I contacted customer support. New order sent 19/05/22 so still time enough for it to arrive. Contacted customer support on 24/05/22 to say it still hasn’t arrived and today is 26/05/22 the day of the party. No response from customer support and no gift. Thanks BARGAIN MAX you went above and beyond for me I know where not to shop in future.”
Helpful Report
Posted 4 years ago
Hi, A refund was processed to you on 19.05.2022 due to the item being out of stock for a replacement, an email notification was sent over to you, I'm sorry for the inconvenience caused. BargainMax Customer Care.
Posted 4 years ago
“Many thanks very happy”
Helpful Report
Posted 4 years ago
“Terrible! Delivery info wrong, and box completely ripped, barely even cellotaped shut, was all hanging off the box. Wouldn't recommend or use again”
Helpful Report
Posted 4 years ago
I'm sorry about that Stacy. Please send us an image to support@bargainmax.co.uk so we can look into this for you without delay.
Posted 4 years ago
“Ordered a few times from Bargain Max, it’s the first place I think of when buying toys. ALWAYS fast delivery. Great prices for great products. Had an issue with a faulty product recently, customer services was quick and easy and a brand new product got sent out and was received less than 48 hours later. 100% recommend Bargain Max to everyone.”
Helpful Report
Posted 4 years ago
“Delivered on time, good price”
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Posted 4 years ago
“Easy site to use and quick delivery”
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Posted 4 years ago
“Excellent product, had an issue with delivery, but it was resolved immediately. Would definitely buy from them again”
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Posted 4 years ago
“Good service fast delivery”
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Posted 4 years ago
“I have made several purchases from Bargain max in the last couple of months. Every time there has been excellent value for money and really quick, free delivery.”
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Posted 4 years ago
“I returned the product as it was too small for my child. I returned via Royal Mail recorded which required a signature. When I had not received a refund after two weeks I contacted them. They said they hadn’t received anything despite it showed on the tracking that they not only DID receive it b it even signed it. Only then they were willing to refund. Funny business. Can not recommend.”
Helpful Report
Posted 4 years ago
Hi, Sorry for the delay. Once a return arrives back at our warehouse it can take a few days to process the return and refund. Thanks, BargainMax Customer Care
Posted 4 years ago
“Doesn’t come in a proper box - disappointed”
Helpful Report
Posted 4 years ago
Hi Ruth, Thank you for your review, the packaging in which your nerf products have arrived is how these items are now supplied to us directly from the manufacturer, Hasbro. As well as other online retailers, Hasbro now provides these items in what’s known as “Frustration-Free Packaging” to help reduce packaging waste.  Thank you, Bargain Max
Posted 3 years ago
“Good product and fast delivery very pleased with this company”
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Posted 4 years ago
“Very easy to order and fast delivery”
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Posted 4 years ago
“The problem is your carrier.”
Helpful Report
Posted 4 years ago
I'm sorry about that! Please email us some more information to support@bargainmax.co.uk and we will look into this for you. Thanks, BargainMax Customer Care.
Posted 4 years ago
True Toys is rated 4.6 based on 11,172 reviews