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True Toys Reviews

4.6 Rating 10,917 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,917 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Bargain max are excellent for toys..the colleague I called today was polite.efficient and helpful.Hermes on the other hand..tut tut.completely ignored delivery instructions left my parcel in an unsafe place .communal flats hallway where anyone can help themselves to it..I specifically requested Hermes to come up flight of stairs and deliver..nope..they put it in the unsafe location..again..Hermes are shocking. Bargain Max amazing
Helpful Report
Posted 4 years ago
Disappointed with Hermes leaving the parcel outside all day as I was at work instead of leaving it with a neighbour…again! Thankfully it didn’t rain or the items inside the box would have been ruined. Will avoid any company that use Hermes from now on.
Helpful Report
Posted 4 years ago
We are sorry that you were disappointed by our carrier's delivery and not actioning as you would have expected. Thank you for the feedback Many thanks Customer care
Posted 4 years ago
Still awaiting my Packages from Hermes. Been over a week and nothing.
Helpful Report
Posted 4 years ago
Hi, We genuinely apologize for any delay I can see my colleague supported you in a timely manner and issued a full refund for the lost parcel within a relevant time frame for you. Many thanks Charlie
Posted 4 years ago
Placed my first ever order with BargainMax which didn't arrive due to Hermes being an absolute nightmare. i called BargainMax and spoke to a lovely gentleman who couldn't be happier to help me. My order was resent out using yodel and received next day with no bother at all. Excellent service received. And have since placed another order 🙂 Happy with my purchase and the price! Helpful & reliable service Thank you!
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Posted 4 years ago
Still waiting for my parcel.. Hermes been expecting it for a week & still haven't received. Where is it !!!!
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Posted 4 years ago
second purchase from bargainmax. Brilliant!! excellent prices, great customer service, well packed and speedy delivery. highly recommend. will defo be buying in future. many thanks Lynne x
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Posted 4 years ago
Still waiting after nearly two weeks
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Posted 4 years ago
Hi please do get in touch with the team and they will be happy to help with this delay in delivery for you email support@bargainmax.co.uk Many thanks Customer care
Posted 4 years ago
I order but didn't arrive. They take my money from my account but the items didn't arrive. Scamm
Helpful Report
Posted 4 years ago
Unfortunately, we cannot control what a customer enters on the order at the checkout, if you enter the incorrect billing detail the order will not process and this is what you did on this occasion. So no funds are taken and no order has been placed ith ourselves. Many thanks, Customer Care.
Posted 4 years ago
very good toys good service and delivery x
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Posted 4 years ago
Great service, fast delivery ordered on Monday and received items today (thursday) all items came in excellent condition. One very happy customer. I will definitely be using again.
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Posted 4 years ago
Parcel delivered to not only wrong house but the wrong road and with absolutely no help from courier or from Bargainmax had to go on the hunt myself and found it tried to contact Bargainmax and they were a waste of time
Helpful Report
Posted 4 years ago
We do apologize you experienced this issue with your delivery, we are always here to help and I am disappointed you felt we did not try for you on this occasion. Kind regards Customer care.
Posted 4 years ago
I ordered fifa 22 for my sons birthday I ordered on the 6th of November his birthday was 18th I still haven’t received my order
Helpful Report
Posted 4 years ago
Hi, We are very sorry that you have had a problem with this delivery. Please get in touch with the support team they will be able to help with this for you the email is support@bargainmax.co.uk Many thanks Customer care
Posted 4 years ago
Amazing product ranges and very competitive pricing. I have ordered so many Polly pocket sets, Barbie dolls, Disney princess dolls and paint sets. Each order was packaged really well and delivery updates have been amazing. Definitely my go-to-place now for getting presents for birthdays and Christmas. Excellent service & very reliable.
Helpful Report
Posted 4 years ago
Absolutely fabulous toy shop. I have managed to get everything my kids have asked for each year from bargain max. Good prices and also delivered quickly. Placed a very large order and only 1 item was out of stock and they were very quick to update and refund me for that item. Customer service is fabulous. Definately my go to toy shop!!!
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Posted 4 years ago
Perfect..on my 3rd order 🤣
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Posted 4 years ago
Very happy with my order my granddaughter will love this
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Posted 4 years ago
Received my order , great all round service , fast delivery and communication was fab Thank you
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Posted 4 years ago
Great, bargains, quick delivery! Will deffo look out for more LOL’s range :) x
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Posted 4 years ago
Ordered a doll came dirty and damaged sent 4 emails tried the online chat didnt work commutation with this site is shocking
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Posted 4 years ago
Hi We can see your emails received today the team will be in touch with you and we do apologize that you have an item that is in this condition we will of course support this and the customer care team will be replying to your received emails Many thanks Customer care @ Bargain max
Posted 4 years ago
Been ordering from here for a while great prices quick delivery helpful customer service
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Posted 4 years ago
True Toys is rated 4.6 based on 10,917 reviews