True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.56

4.6 Rating 11,213 Reviews

89 %

of reviewers recommend True Toys

4.6

Based on 11,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another great toy at bargain price”

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Posted 5 years ago

“al turned up on time and as described very happy”

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Posted 5 years ago

Hi Richard, Many thanks for your positive feedback. We look forward to seeing you again soon! Thanks Clayton

Posted 5 years ago

“Great service. Item I purchased was delivered within 24 hours. I would recommend to friends and family, and would definitely purchase from them again. Keep up the good work.”

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Posted 5 years ago

Hi Lynn, We are delighted to hear that you have had a pleasant experience shopping with us. We really do try hard to keep our prices low and offer prompt delivery & excellent service throughout. We look forward to seeing you again soon! Thanks Clayton

Posted 5 years ago

“Good item but would not use again as returns are not free like with other big companies .”

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Posted 5 years ago

Hi, Many thanks for your feedback. We are sorry to hear that you no longer want to shop with us. Unfortunately, for unwanted items, we are unable to provide free returns if we are at no fault. All the best!

Posted 5 years ago

“Great price and fast delivery, very happy!”

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Posted 5 years ago

Hi, Many thanks for your feedback. We are delighted to hear that you have enjoyed your shopping experience with us. All the best! Clayton

Posted 5 years ago

“Not great service at all. I ordered on the 6th of April for next day delivery it didn’t arrive so I contacted them and they said it should be with me in 24hours but in the meantime they refunded my delivery. 8th came and still nothing and I contacted them again for them to say I had to wait a further 48hours for Hermes to let them know what’s happened with my parcel. Now 48hours have passed and had no communication with bargain max to tell me what’s happening and still no item. I’m very disappointed and will not be buying from here again. Customer service was nice to begin with but after the second time of speaking with them they was not helpful at all. I would not suggest purchasing from them if you expect your items next day. I know it’s difficult times for everyone right now but I feel they should not offer a service of next day delivery if they can not commit to it. I’m now waiting for a reply to my emails to get a refund”

Helpful Report

Posted 5 years ago

Hi Laura, I am really sorry about that, I can see that your next day delivery fee was refunded by our customer services team and that a supervisor is looking into this case. We apologise for the trouble this may have caused but unfortunately we have to follow a set protocol when events like this happen. We are working the best we can to get this case resolved and we will be in contact with you within the next 24 hours. Our apologies once again. Kind regards, Clayton

Posted 5 years ago

“Excellent service and good price. Very pleased with the product. Thank you”

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Posted 5 years ago

Hi Pamela, Many thanks for your positive feedback! We hope to see you again soon. Have a wonderful day! Clayton :)

Posted 5 years ago

“Absolutely fantastic company and a god send during lockdown ! Vast selection, competitive pricing and fast delivery. Will definitely be using BargainMax in the future”

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Posted 5 years ago

Hi Suzanne, That's wonderful to hear! We try the absolute best we can to keep our prices low and ensure that our customers receive prompt delivery & excellent service. Many many thanks for your feedback on this! All the best! Clayton :)

Posted 5 years ago

“Looks great and kids are happy with their toys and good price compared from other stores”

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Posted 5 years ago

Hi Shabana, We are pleased to hear that your kids are happy with their new toys. We try our absolute best to keep our prices low so your feedback on this is greatly appreciated! All the best! Clayton :-)

Posted 5 years ago

“Bestellung und auch Lieferung war sehr schnell und reibungslos... Danke..”

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Posted 5 years ago

Hallo, Das ist schön zu hören! Wir freuen uns zu hören, dass Sie Ihre Erfahrung beim Einkaufen bei Bargainmax genossen haben! Einen schönen Tag noch! Vielen Dank

Posted 5 years ago

“Amazing toy shop. Shopping is extremely fast and a vast selection to choose from”

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Posted 5 years ago

Hi Hope, Here at Bargainmax we work hard to try and make everyone's shopping experience a pleasant one! So we are delighted to hear that you have enjoyed your experience with us. Many thanks for the feedback! It is always greatly appreciated. Thanks Clayton

Posted 5 years ago

“Prompt delivery and my granddaughter loves her Barbie Ken doll.”

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Posted 5 years ago

Hi Linda, Many thanks for your feedback! We are delighted to hear that your granddaughter is enjoying her new Barbie doll. All the best!

Posted 5 years ago

“I placed an order with Bargainmax for an item at a bargain price. Unfortunately there were issues with the item but their response to solving the problem was 1st class. All correspondence was very prompt, polite and the issue was resolved quickly. I would recommend them and will be purchasing from them again in the near future.”

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Posted 5 years ago

Hi Kyla, Many thanks for your feedback! We are sorry to hear that you encountered an issue with your item. We try our best to ensure that every shopping experience with us is a pleasant one, but unfortunately, every now and again there are some issues that our out of our control. We are happy to see that you managed to reach a solution with our customer services team and will be very happy to see you again soon! Kind regards, Clayton

Posted 5 years ago

“Item I bought was at an excellant price and delivery was within 2 days. Slight fault with the item so I contacted customer services and actually got a personal response same day. Rebecca was very good and helpful and I am very impressed with the service particularly from Rebecca and Bargainmax.”

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Posted 5 years ago

Hi Colin, Many thanks for your positive feedback. We strive on good customer service and always try our best to reach a suitable solution with the customer so we are thrilled that you have had a pleasant experience with us. All the best! Clayton :-)

Posted 5 years ago

“My daughter love them”

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Posted 5 years ago

“Brilliant for children's toys. Huge age range . Affordable prices & plenty bargains. Great quality highly recommended.”

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Posted 5 years ago

Hi Danielle, That's great to hear! We are constantly working hard to keep our prices low and affordable. We are delighted that you have had a pleasant experience shopping with us here at Bargainmax! Kind regards, Clayton :-)

Posted 5 years ago

“Cheaper than anywhere and fast delivery”

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Posted 5 years ago

Hi Julie, We are happy to hear that you have enjoyed your experience shopping with us at Bargainmax! We work hard to keep our prices low and affordable with prompt service and delivery so your feedback on this is greatly appreciated! All the best! Clayton

Posted 5 years ago

“Very quick delivery. Very happy with item for my granddaughter”

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Posted 5 years ago

Hi Joanne, Thanks for taking the time to leave us a review. I'm so happy to hear this arrived quickly and you were happy with your purchase! Alexander :-)

Posted 5 years ago

“I was looking for a particular toy that my grandson wanted for his birthday and couldn't find it anywhere until I came across BargainMax.co.uk . It was very well priced, very easy to order and delivery was exactly as told. I'm very pleased with them.”

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Posted 5 years ago

Hi Phil, Thanks so much for the review. We work really hard to make shopping with us as easy as possible. I'm glad to hear that you are pleased with the product and the service :-) Alex

Posted 5 years ago

“The item I ordered was delivered in good time and my grandson is very happy with it”

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Posted 5 years ago

Hi Michael, Glad to hear your grandson is happy with the item. Thanks for taking the time to leave us a review :-) Alex

Posted 5 years ago

True Toys is rated 4.6 based on 11,213 reviews