Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 10,917 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,917 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

I received my parcel two weeks late, it arrived with a very large box wrapped in household cellotape? There was at least eight to ten gaps in the box so three quarters of my order is missing! I have tried to contact this company who asked for pictures and has not responded to there request???? They have taken the money for these items I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, ALSO THEY ARE INCONTACTABLE???
Helpful Report
Posted 4 years ago
Hi We are so sorry you have had this experience our colleague has emailed you three times now to resolve this for you. Please can you reconnect with us using support@bargainmax.co.uk we are offering a full solution since 29/10 Many hanks BargainMax customer care.
Posted 4 years ago
Overall disappointing. Clayton did his best to sort out and we eventually received a product in good condition but not before we had called to advise of non receipt and once received to report damaged product which needed to be replaced
Helpful Report
Posted 4 years ago
Hi We are pleased our colleague was able to resolve this for you and you were happy with your item. We are unable to know if an item has not been delivered or is damaged etc as we do not currently have the information returned to us by our carrier. We do take this feedback on board and are always looking at ways we could improve. Many thanks Bargainmax customer care
Posted 4 years ago
The back to the future 3 advent calendar was a great price and was delivered quickly.
Helpful Report
Posted 4 years ago
Great price, quick delivery.
Helpful Report
Posted 4 years ago
Reasonable prices quick delivery great customer service
Helpful Report
Posted 4 years ago
Very good quality toys. And my kids have always loved them. Very good value toys
Helpful Report
Posted 4 years ago
Absolute brilliant service and toys are so cheap my little girl was over the moon with her gift fast delivery as well
Helpful Report
Posted 4 years ago
Was very pleased with all the items. Bargain prices and great service. Delivery was quick and site very easy to use. Will deffo use again. Couldn’t find everything we wanted but got a fair bit.
True Toys 5 star review on 5th November 2021
Helpful Report
Posted 4 years ago
Unfortunately I still haven’t received my parcel and awaiting a reply.
Helpful Report
Posted 4 years ago
We do apologize that you experienced an extended delivery window on this order. Kind regards Customer care at Bargain Max
Posted 4 years ago
Great bargains and arrived on time ty bargain max be shopping again very soon 😀
Helpful Report
Posted 4 years ago
Fantastic service even when Hermes destroyed the parcel and lost contents! Replacements were sent quickly without fuss. Thank you so much Bargainmax
Helpful Report
Posted 4 years ago
Excellent service would use again
Helpful Report
Posted 4 years ago
Easy to use website and quick delivery. Will definitely buy from again
Helpful Report
Posted 4 years ago
Broken item received
Helpful Report
Posted 4 years ago
Brilliant site with great stuff and prices. Comes quickly. Have used a few times and will be using for Christmas
Helpful Report
Posted 4 years ago
BargainMax are professional in dealing with keeping customers informed of status of orders and delivery
Helpful Report
Posted 4 years ago
All in all speed of delivery was good. What I am not entirely happy with is the fact the item I bought (a toy washing machine) wouldn't work and on looking in the battery compartment, the batteries were bubbling and oozing acid. So I had to clean it all and replace the batteries.
Helpful Report
Posted 4 years ago
Thank you for the feedback and taking the time to review
Posted 4 years ago
I bought a toy for my daughter and my order was never delivered to me. on their website it says delivered but i obviously didnt receive my items. tried to contact support but that was non existent. I may have lost 40 euro but they lost a customer.
Helpful Report
Posted 4 years ago
good product at a fair price
Helpful Report
Posted 4 years ago
Excennent service. Delivered as stated and a good price. Would deginitely usecagain
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 10,917 reviews