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True Toys Reviews

4.6 Rating 10,880 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Item was left on doorstep in the rain, badly packaged. Item had previously been opened and original box was damaged. It was difficult to tell if it was complete (Lego set). Bargain max phone not working and website contact form for damaged goods would not submit. I had to start a PayPal claim as it was impossible to contact anyone. Had to be returned at own cost. I will never order from here again.
Helpful Report
Posted 3 years ago
Really pleased with the products price and delivery, an item was not in stock i received an email before dispatch which was generous of them to inform me. don't know if it was Evri or bargain max's fault but I had a parcel missing containing 3 items emailed them still awaiting reply up until now if 10 star the service :)
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Posted 3 years ago
Great company ! Excellent service and quick delivery . Granddaughter over the moon with her new doll . She was so excited to see baby annabell. She is taking care of her new baba really well . Thank you A delighted gran. X
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Posted 3 years ago
Received my delivery only 1 item in box I payed for 2 impossible to get in touch with bargain max
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Posted 3 years ago
Terrible, sorry emails sent and ignored except the first one saying "thank you for your cancellation" I've had no refund, no further contact. Steal your money and won't give it back. Terrible company.. I'll be warning all my family to avoid this shop.
Helpful Report
Posted 3 years ago
Bargain Max is a terrible company. Not only do they ignore your emails, but they dispatch at their own pace. No regard for the 3 day dispatch time. Their phone line is forever down & they use Evri which is possibly the worst delivery company known to man. Lovely Jamie took a photo of darkness to show where my sons birthday gift was when it was fairly light outside. After making the photo lighter you can see numerous boxes stacked in what looks like his van. I heard Jamie walk down my neighbours drive to pretend to drop it off there, despite him parking directly outside my house. My lights were clearly on, I even opened my door before he drove off quickly. I straight away checked my parcel status and went hunting for what would be a large box. He would of seen my photo of my door step I added to my Evri account. This is classed as theft and because Evri is impossible to contact, these poor excuses steal people's parcels. I am now £90 down and will have to wait to see if PayPal can refund me.
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Posted 3 years ago
I'm Currently having the same problem purchased through ebay exact same issue tracking number provided when tried to track just kept saying its been sent back I was able to get in touch with someone on ebay they said they would send me a refund but im still waiting how are they able to get away with this over and over again can't believe I've been scammed all the other 4 and 5 star reviews must be fake total scammers avoid shame I thort id gotten a lovely bargain of something my daughter would of realy loved!!!!!
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Posted 3 years ago
the scooter does not work, I would like to return it, thank you.
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Posted 3 years ago
Absolute horrible company to deal with,goods arrived damaged and when I sent pictures they tried to tell me that there was nothing wrong with them and wouldn’t take responsibility at all…. Terrible customer service!!!!
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Posted 3 years ago
I use bargain max for Christmas and birthdays. They always have fantastic deals cheaper than competitors and swift delivery. Thank you!
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Posted 3 years ago
Horrible scamers you are regret placing an order i haven't heard from you there's not update on my order no respond very disappointed
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Posted 3 years ago
Never received what I paid for ! 😡 fake site
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Posted 3 years ago
I'd give zero stars if I could. Taken money for a order and not delivered it. Evri can't find my parcel with tracking number but apparently its been sent to them. Tried ringing bargainmax.co.uk but there phone lines aren't on nor do they reply to any emails. I seen the products advertised on ITV THIS MORNING and it's a scam! No refund no delivery. AVOID
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Posted 3 years ago
Placed order and never received it but took money out… 😡… when trying to email won’t let you … suspect this site is a scam!
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Posted 3 years ago
Ordered a toy for my son 3 weeks ago and it never turned up. I have emailed customer service twice and had no response! You can’t get through to them on the phone. They now have my money but I don’t have the item or paid for nor can I get a reply from them to get a refund! Scam
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Posted 3 years ago
Easy to use
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Posted 3 years ago
Found item required ordered it but couldn't put in discount code!
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Posted 3 years ago
Hi, Thank you for your review. I do apologise you were unable to find where to enter your discount code. We have updated our site in hopes it will be more accessible and easier to navigate our new site! Thank you, Bargain Max
Posted 3 years ago
Love bargain max, only came across this site back in September and already made some huge savings that I'm delighted with for my daughters Christmas! I came across this make your own outfit sets that would fit barbies and I had never thought of buying anything like that before but honestly so glad I did and the bargain was something that couldn't be missed. Deliveries have always arrived within the week and everything is always in good condition. I have yet to contact customer service and that's a great thing as this means everything is running smoothly. Would definitely recommend.
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Posted 3 years ago
Order on Monday and items arrived on Thursday, first time ordering from this site would definitely recommend
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Posted 3 years ago
Order sent via Evri, Bargainmax have confirmed by email that the order is lost but no communication from Bargainmax since. I have opened a case with paypal to get my money back. I do not recommend this site and will not purchase from them again.
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Posted 3 years ago
True Toys is rated 4.6 based on 10,880 reviews