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True Toys Reviews

4.6 Rating 11,184 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,184 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Excellent, quick and easy checkout and delivery, email updates and amazing price for nerf guns, especially as its close to Christmas. Guns came well packaged and earlier than expected. Would definitely recommend!!”
Helpful Report
Posted 4 years ago
“Very quick delivery (I know I paid for quick postage, but some places still take their time in sending things out). My grandson loved the advent calendar, he gets very exciting waiting to see what's in it every day, it was well worth the money”
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Posted 4 years ago
“Excellent service, order came quickly, great price too. Definitely recommend to family and friends”
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Posted 4 years ago
“Fast service great product”
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Posted 4 years ago
“Brilliant prices speedy delivery site is easy to use too.”
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Posted 4 years ago
“I don’t know how many times I have tried to Get through to this company to ask them how I make a return I’ve emailed them and still no response it says to fill out the box in the FAQ so I’m now stuck with a present I do not want.”
Helpful Report
Posted 4 years ago
I can see we sent you an email on the 7th of December to advise how to return this item and you viewed it on the 21/12 but will see we did respond immediately to your return detail request. sorry that you did not find the response until that time Many thanks Customer care
Posted 4 years ago
“Can't comment about games as they are Christmas presents. Ordering and delivery was very good.”
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Posted 4 years ago
“Lovely item thank you”
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Posted 4 years ago
“Absolutely disgusting Custer service product was faulty”
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Posted 4 years ago
We can see no notification from you that the item is faulty please do email support@bargainmax.co.uk we always support faulty items as that is key to delivering quality items to all our customer's Many thanks Customer care.
Posted 4 years ago
“Eay site to use & great prices. Items arrive quickly & are all very well packaged coming in excellent condition.”
Helpful Report
Posted 4 years ago
“First time buyer, amazed at speed of delivery and the price of the toys! Will definitely be ordering again!!”
Helpful Report
Posted 4 years ago
“Dissapointed it took 5 days to dispatch an order that should be here by tomorrow and now won’t be, I ordered from smyths on Saturday and received yesterday on Sunday, also with free delivery, so I know where I will be going in future, now I’m unsure if order that was placed 10 days before Christmas will arrive on time, as it has now also only been showing as expected by Hermes for over 24 hours”
Helpful Report
Posted 4 years ago
Please do get in touch with us we are here and will always assist you the email to use support@bargainmax.co.uk many thanks Customer care
Posted 4 years ago
“£20 cheaper than Amazon ! Arrived in 3 days - very impressed will definitely use again.”
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Posted 4 years ago
“Excellent customer service”
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Posted 4 years ago
“Still waiting on a refund a week later as it wouldn’t let me m purchase a green trike !”
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Posted 4 years ago
Hi, A failed payment on address detail would be pending by the bank, as it is pending and we have not taken payment we are unable to control the bank's processes for the return of your pending transaction Many thanks Customer care.
Posted 4 years ago
“Fast & efficient service, good value for money”
Helpful Report
Posted 4 years ago
“I ordered 2 advent fidget calendars and 1 of the calendars is missing toys in a few numbers (8/10/16/19 my daughter has autism and has been really upset by this”
Helpful Report
Posted 4 years ago
HI, I am very sorry to hear of this issue with your advent calendar. Please get in touch with support@bargainmax.co.uk and the team will deal with this for you Many thanks Customer care
Posted 4 years ago
“Really pleased with the service. Items arrived within 2 days of being ordered and were well packed”
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Posted 4 years ago
“Great prices , easy to navigate website , quick international delivery , excellent customer services”
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Posted 4 years ago
“Good quality, fast delivery, great experience overall.”
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Posted 4 years ago
True Toys is rated 4.6 based on 11,184 reviews