True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 11,153 Reviews

89 %

of reviewers recommend True Toys

4.6

Based on 11,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 of my packages have been despatched. The 4th I’ve still had no update on. Tried contacting on various platforms. Evri is used to deliver so don’t suppose I’m going to get any of my little girls Christmas now, especially when one package hasn’t even been packed or despatched yet”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, I do apologise for this, I can see a member of our customer care team was in touch and you were refunded for the missing parcels that were later delivered to you late and this matter has now been resolved. Thank you, Bargain Max

Posted 3 years ago

“Happy with the items but not happy about how a box with a £60 item wasn't sealed at all! No tape has even been put on the box so was wide open when I received it! Could easily have been stolen or damaged!”

Helpful Report

Posted 3 years ago

Hi Lisa, Thank you for your review, We do apologise for this and we are looking into how we can better package our items to ensure orders are received in good condition. Thank you, Bargain Max

Posted 3 years ago

“Received email acknowledging a return of goods, when goods were never delivered in the first place! Not sure about the company yet!”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review, we do apologise for this. We will pass this feedback onto our courier. I can see a member of our customer care team has been in touch and you agreed upon a refund which was issued to you and the matter has been resolved. Thank you, Bargain Max

Posted 3 years ago

“Found item required ordered it but couldn't put in discount code!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. I do apologise you were unable to find where to enter your discount code. We have updated our site in hopes it will be more accessible and easier to navigate our new site! Thank you, Bargain Max

Posted 3 years ago

“You used Evrie to deliver my products. Box was open both ends and toys are missing”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I do apologise for this. We have made improvements as to how we package orders to avoid these issues in the future! I can see a member of our customer care team processed a replacement to you for the missing item and the issue has been resolved. Thank you, Bargain Max

Posted 3 years ago

“Ordered on the 12th September. Had 3 separate shipments received 2 but still waiting on 1 & no update has been made for the last week. Still says dispatched so not sure if I've been ripped off. Not happy.”

Helpful Report

Posted 4 years ago

Hi Lauren, Thank you for your feedback, A member of our customer care team has reached out to resolve this for you as we were unable to find any communication regarding this order Thank you, Bargain Max

Posted 3 years ago

“I tried to put an order through and it said payment declined so I checked my bank and they’ve taken the money but not had no email to say it’s been ordered or anything”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We do apologise for this. If you do not receive an email from us confirming your order this means your order has been unsuccessful and the money is being withheld by your bank not ourselves and the money will be released automatically in 5-7 days. Thank you, Bargain Max

Posted 3 years ago

“I haven’t opened them yet as it’s for my daughters birthday in October but when they got delivered all the boxes was crushed etc the table was open”

Helpful Report

Posted 4 years ago

Hi Gemma, Thank you for your feedback, I do apologise for this and we will pass this feedback onto our warehouse and the courier to see how we can better improve our deliveries. Thank you, Bargain Max

Posted 3 years ago

“The product arrived, the external box was literally hanging off the product box. Both ends were open !!”

Helpful Report

Posted 4 years ago

Hi Katie, Thank you for your review. I do apologise for this. We are acting on this and are implementing ways in which we can better package our orders to ensure they are sturdier for transit. Thank you, Bargain Max

Posted 3 years ago

“Delivery was late expected it on the Tuesday for my grandsons birthday it came 2-3 days late! inflatable slide went down after 1 day! Disappointed with item and delivery”

Helpful Report

Posted 4 years ago

Hi Jackie, Thank you for your review. I can see a member of our customer care team has been in touch regarding the slide and this has been resolved. Delivery time is an estimated delivery time so we can not guarantee when the order will arrive exactly but it is an estimate. Thank you, Bargain Max

Posted 3 years ago

“Order something wrong sent back and not received my refund”

Helpful Report

Posted 4 years ago

Hi Jack, I apologise that you have not been refunded for your return. I am unfortunately not able to find any details regarding your return via your name so can you please contact support@bargainmax.co.uk and a member of our customer care team will be happy to assist you. Please can you include the return tracking number when you contact support. Thank you BargainMax

Posted 4 years ago

“I had the feeling it was a returned item as some pieces were loose in the box, and one doll had a paint defect to the eye from the manufacturer. The price was on sale price.”

Helpful Report

Posted 4 years ago

Hi Marie, Thank you for your review. I can see a member of our customer care team has been in touch and has assured you we do not sell second-hand products or returned items and you received a replacement for the issues with the doll. Thank you, Bargain Max

Posted 3 years ago

“After delay with order , was very pleased when it turned up good quality and price”

Helpful Report

Posted 4 years ago

Hi Marilyn, Thank you for your review. I am sorry your order was delayed but glad you are loving the product you received and the deals on our site! Thank you, Bargain Max

Posted 3 years ago

“Doesn’t come in a proper box - disappointed”

Helpful Report

Posted 4 years ago

Hi Ruth, Thank you for your review, the packaging in which your nerf products have arrived is how these items are now supplied to us directly from the manufacturer, Hasbro. As well as other online retailers, Hasbro now provides these items in what’s known as “Frustration-Free Packaging” to help reduce packaging waste. Thank you, Bargain Max

Posted 3 years ago

“My son got bored after 2 days,”

Helpful Report

Posted 4 years ago

Hi Natisha, Thank you for your review, we are sorry to hear your son was bored so quickly, hopefully we have more products he would love to keep him entertained for a long time! Thank you, Bargain Max

Posted 3 years ago

“Items are not very big or worth the money.”

Helpful Report

Posted 4 years ago

“Would usually give 5 stars for previous orders I’ve had from here, usually arrives within days no issues what’s so ever, but I’m still waiting on an order placed from the 2nd of December, I know the company has dispatched it to Hermes but Hermes has had it for almost 2 weeks and still haven’t delivered it which obviously isn’t bargain max fault, however I have tried to contact bargain max for nearly a week now to see if they could trace the items and have had no reply from them. I understand how busy they must be this time of year, but the items I have ordered are over £100 worth of Christmas presents for my children and I’m losing hope that they will arrive and with no money to replace them you can understand why I’m desperate for them to get in contact with me so that we can sort something out.”

Helpful Report

Posted 4 years ago

Hi We are very sorry for the delay you experienced I can see my colleague supported you and got a delivery to you at the beginning of this week many thanks Customer care

Posted 4 years ago

“I still havnt recieved the items x”

Helpful Report

Posted 4 years ago

We can see that on this order it has been delivered for you Many thanks Customer care.

Posted 4 years ago

“The item I have received was sent without the outer packaging - since it was a Christmas present this was disappointing. I am in contact with customer services at present to sort this issue out. The product was shown as having a box in the photos... but turned up just in the cardboard packaging... hard to know of anything is missing when the box is not sealed.”

Helpful Report

Posted 4 years ago

We are sorry for the disappointment the direct from manufacture packaging caused Many thanks Customer care

Posted 4 years ago

“Delivery was on time a day later but not much hassle with that, but my order was wrong, i received the wrong item i needed for my sons xmas, instead i got something i would only give to a girl. Not happy. Have tried to contact with no luck. Have looked and there are no plain instructions on how to return. Money wasted.”

Helpful Report

Posted 4 years ago

We are disappointed at your recent review due to the immediate response the next day and the replacement done for you immediately many thanks Customer care

Posted 4 years ago

True Toys is rated 4.6 based on 11,153 reviews