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True Toys Reviews

4.6 Rating 11,046 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 11,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Far too long to deliver, promised withinn 2 days but took 8.”
Helpful Report
Posted 1 year ago
Hi Graham, thank you for your review, I am sorry to hear that your delivery took so long, as it is the holiday season, delivery times may be affected due to backlog, I am sorry for any inconvenience caused. Bonnie
Posted 1 year ago
“Can give review as not received goods”
Helpful Report
Posted 1 year ago
Hi Lorraine, thank you for your review, I am sorry to hear that you have not received your order, please send us a WIMO query so that we can assist you further. Bonnie
Posted 1 year ago
“The delivery has taken a long time, so plan in advance or prepare to wait.”
Helpful Report
Posted 1 year ago
Hi Laura, thank you for your review, I am sorry to hear that you have not received your delivery, please allow me to investigate this for you. Bonnie
Posted 1 year ago
“Some things were perfect and as described some things were just no value for money e. G I paid 5£ for a colouring book I thought was a big one to only find about 20 pages and few items I had to check things were actually in the box as felt empty just a rubbish toy”
Helpful Report
Posted 1 year ago
Hi Laura, thank you for your review, I am sorry that you had such an experience with your order, please send us your query to support@bargainmx.co.uk so that we can assist you further. Bonnie Bargainmx
Posted 1 year ago
“I ordered 2 x canvas colouring books. There are actually 4 to collect. Instead of mixing them up they sent 2 of the same one. Which is ridiculous. Don't think I'll be ordering again. Will probably end up getting the same one over and over again. In saying that delivery was quick.”
Helpful Report
Posted 1 year ago
Hi Nikki, thank you for your review. I am sorry to hear that your order was not as expected. This may be due to limited stock. Please send us your query at support@bargainmax.co.uk, and we will be happy to assist you in resolving the issue.
Posted 1 year ago
“Goods arrived on time as stated. The box containing the gift was damaged. It actually had a hole in the box. I feel it was only luck that the item inside the box wasn't cracked or damaged in some way. Disappointed in how it arrived. I have been in touch with Yodel, who have said that they will investigate internally.”
Helpful Report
Posted 1 year ago
“Your courier is a disgrace. They totally ignored my delivery instructions despite sending me a confirmation email that they would leave my parcel I'm my open porch on the Saturday. They left it with a neighbour I don't get on with on the Friday. I can't acted Bargain Max to complain. Heard nothing back. Very disappointed with Bargain Max!”
Helpful Report
Posted 1 year ago
“I recieved the wrong item.but thankfully it was an acceptable alternative.”
Helpful Report
Posted 1 year ago
Hello Andrew, Thanks for leaving us feedback, I am sorry to hear that the product you have received is not as expected, I can understand how frustrating this can be. Please can you send over a picture of the item you have received, so that we can look into this further to support@bargainmax.co.uk?  We do apologise for the inconvenience caused.  Many thanks Daniel
Posted 1 year ago
“Good items ordered of them many of times but one order one item was missing and they don’t seem bothered won’t be ordering again in a hurry”
Helpful Report
Posted 1 year ago
Hi Jo Gunn Thanks for the review. We appreciate your patience and understanding whilst we have been looking into this. I'm glad this has now been resolved and we have emailed you the outcome. Thank you for shopping with BargainMax. Londani
Posted 1 year ago
“Bargain max is good.. however delivery is shocking! 1 parcel left out in the hail and rain and another large parcel left in from of a car on open parking outside our house, whilst no one was home!!!”
Helpful Report
Posted 1 year ago
Hello Hannah, Thanks for leaving us a review. I'm sorry you have received the parcels whilst not home and they have resulted in becoming wet, please contact us via support@bargainmax.co.uk with the order number and please provide images of the items inside the parcel. Kind Regards Dan
Posted 1 year ago
“I’ve not received these items yet so unable to leave a review - postage has taken longer than started.”
Helpful Report
Posted 2 years ago
Hello Sarah, Thanks for leaving feedback, We can see your order was delivered to you on the 27th Sep 2024 and was delivered via Yodel, and the parcel was left in your safe place as requested. Kind Regards Dan
Posted 2 years ago
“This is a lot smaller than expected”
Helpful Report
Posted 2 years ago
Hello Diane, Thanks for leaving a review. I'm sorry you feel the item is smaller than you first anticipated, we will be sure to pass all feedback to the manufacturer on your behalf, alternatively, you can contact our customer service team on support@bargainmax.co.uk if you wish to return the item? Kind Regards Dan
Posted 2 years ago
“Still haven't received my item so hard to say”
Helpful Report
Posted 2 years ago
Hi Chloe, Thanks for leaving a review and I am sorry you have not received your order. I can see there has been a delay with the order number that ends in 913 and we have contacted the account holder directly via email to try and resolve this matter today, we look forward to there response on this matter. Kind Regards Dan
Posted 2 years ago
“Order batman puzzle track and car. Not true to size of picture. Very disappointing”
Helpful Report
Posted 3 years ago
Hello, Thank you for taking the time to leave a review and I am sorry to hear about your disappointment, Please can you contact support@bargainmax.co.uk and please send some pictures to us, and we can hopefully resolve this for you. Kind regards Dan - Bargain Max Customer Services
Posted 2 years ago
“3 of my packages have been despatched. The 4th I’ve still had no update on. Tried contacting on various platforms. Evri is used to deliver so don’t suppose I’m going to get any of my little girls Christmas now, especially when one package hasn’t even been packed or despatched yet”
Helpful Report
Posted 3 years ago
Hi, Thank you for your review, I do apologise for this, I can see a member of our customer care team was in touch and you were refunded for the missing parcels that were later delivered to you late and this matter has now been resolved. Thank you, Bargain Max
Posted 3 years ago
“Happy with the items but not happy about how a box with a £60 item wasn't sealed at all! No tape has even been put on the box so was wide open when I received it! Could easily have been stolen or damaged!”
Helpful Report
Posted 3 years ago
Hi Lisa, Thank you for your review, We do apologise for this and we are looking into how we can better package our items to ensure orders are received in good condition. Thank you, Bargain Max
Posted 3 years ago
“Received email acknowledging a return of goods, when goods were never delivered in the first place! Not sure about the company yet!”
Helpful Report
Posted 3 years ago
Hi , Thank you for your review, we do apologise for this. We will pass this feedback onto our courier. I can see a member of our customer care team has been in touch and you agreed upon a refund which was issued to you and the matter has been resolved. Thank you, Bargain Max
Posted 3 years ago
“Found item required ordered it but couldn't put in discount code!”
Helpful Report
Posted 3 years ago
Hi, Thank you for your review. I do apologise you were unable to find where to enter your discount code. We have updated our site in hopes it will be more accessible and easier to navigate our new site! Thank you, Bargain Max
Posted 3 years ago
“You used Evrie to deliver my products. Box was open both ends and toys are missing”
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback. I do apologise for this. We have made improvements as to how we package orders to avoid these issues in the future! I can see a member of our customer care team processed a replacement to you for the missing item and the issue has been resolved. Thank you, Bargain Max
Posted 3 years ago
“Ordered on the 12th September. Had 3 separate shipments received 2 but still waiting on 1 & no update has been made for the last week. Still says dispatched so not sure if I've been ripped off. Not happy.”
Helpful Report
Posted 4 years ago
Hi Lauren, Thank you for your feedback, A member of our customer care team has reached out to resolve this for you as we were unable to find any communication regarding this order Thank you, Bargain Max
Posted 3 years ago
True Toys is rated 4.6 based on 11,046 reviews