Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 11,131 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,131 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“This site is very good to order from,no issues with ordering or delivery,ordered on a Wednesday night and it arrived on the Friday.Good selection of toys with many on offer,one of the sites I use to price check any toy I want to buy.”
Helpful Report
Posted 1 year ago
“First time I've ordered from here. Everything went perfectly. The Henry Child's Cleaning Set, is for a present, but sure it will be 1st Class. Thank You”
Helpful Report
Posted 1 year ago
“Great price and quick delivery”
Helpful Report
Posted 1 year ago
“3-5 days delivery, but if I didn’t do a 50 MILE round trip to COLLECT IT MYSELF I would have waited 2weeks. Contacted company to chase it up, waited 3 days. All customer service could say was ohh well glad you’ve got it now, hope you have a better experience next time - case closed”
Helpful Report
Posted 1 year ago
Hello Val, Thanks for leaving a review. We're very sorry to hear about your experience, we understand how frustrating this must have been to wait longer than expected and then have to travel to collect the parcel. I have looked into the delivery for you and we can see the courier delivered the parcel to your home address and this was signed for by the customer, I will seek further guidance on this matter and contact you directly to discuss this matter further. I can assure you, this is not the level of service we strive to provide and we sincerely apologise for any inconvenience this has caused you. Kind Regards Dan
Posted 1 year ago
“I was skeptical when ordering because the price was so amazing, but certain was not disappointed, quick delivery, top branded products , excellent price!”
Helpful Report
Posted 1 year ago
“The item was cheaper than elsewhere but now I know why as the box/packaging was a mess, taped up and with a broken handle. Not ideal for a child’s birthday gift.”
Helpful Report
Posted 1 year ago
Hello Jemma, Thanks for leaving a review. We're sorry to hear that your order didn't arrive in the condition you expected. While we strive to offer competitive prices, we also want every item to be delivered in perfect condition. We completely understand how disappointing this must have been, especially for a birthday gift. I can confirm I have emailed you directly with a offer of apology and we look forward to your response on this matter. Kind Regards Dan
Posted 1 year ago
“This was birthday gift for my grandson. He absolutely loved it. Just what he wanted. And I got it at a bargain price. Same item was for nearly £55.00 on Amazon. Thank you BargainMax”
Helpful Report
Posted 1 year ago
“Easy to order and quick delivery”
Helpful Report
Posted 1 year ago
“Saved £100 and even without that saving was the cheapest place to buy. Easy to order and within 2 days package arrived. As it’s a kiddies sun lounger and I stay in Scotland don’t know when it will get used.”
Helpful Report
Posted 1 year ago
“Ordered the item as it was for my Grandson’s Birthday & paid £2.99 extra for next day delivery & it did not arrive on the next day which was his birthday. Got refunded £2.99 next day delivery charges, however we missed presenting our Grandson on his Birthday. Not Happy”
Helpful Report
Posted 1 year ago
Hello Jitendra, We're sorry you did not receive the parcel on the intended day, the parcel left our warehouse on time, but appears to have been a delay in transit, and we can assure you this has been fed back to the courier based on your dissatisfaction. Kind Regards. Dan
Posted 1 year ago
“Order came complete in perfect order”
Helpful Report
Posted 1 year ago
“Happy customer with my purchase my son can now jump around and loves his new toy”
Helpful Report
Posted 1 year ago
“Very fast delivery”
Helpful Report
Posted 1 year ago
“good service”
Helpful Report
Posted 1 year ago
“Very upset rang up customer service because my order was duplicated was told I had to send the duplicate item back at my own expense ,even though the customer service advisor said they had had problem with orders going through twice ,very disappointed she didn’t help me”
Helpful Report
Posted 1 year ago
Hello Claire, We're very sorry to hear about your experience, we completely appreciate how frustrating this must be when an error has occurred which is not your fault, currently, we don't have the ability to provide a returns label for unwanted items, therefore, we ask that you return the unwanted item, please pay the postage, then send me the postage receipt along with your tracking number, and I will make sure we refund you for the full amount. We sincerely apologise for the inconvenience this has caused you. Kind Regards Dan
Posted 1 year ago
“Very efficient and very pleased with what I bought would definitely recommend”
Helpful Report
Posted 1 year ago
“I could not believe how quickly my order arrived and it was fantastic, truly a bargain. I would buy again from BargainMax!”
Helpful Report
Posted 1 year ago
“Really nice kitchen. My son love it.”
True Toys 5 star review on 22nd February 2025
Helpful Report
Posted 1 year ago
“Good service and quick delivery”
Helpful Report
Posted 1 year ago
“great delivery”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,131 reviews