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True Toys Reviews

4.6 Rating 11,137 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,137 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Very upset rang up customer service because my order was duplicated was told I had to send the duplicate item back at my own expense ,even though the customer service advisor said they had had problem with orders going through twice ,very disappointed she didn’t help me”
Helpful Report
Posted 1 year ago
Hello Claire, We're very sorry to hear about your experience, we completely appreciate how frustrating this must be when an error has occurred which is not your fault, currently, we don't have the ability to provide a returns label for unwanted items, therefore, we ask that you return the unwanted item, please pay the postage, then send me the postage receipt along with your tracking number, and I will make sure we refund you for the full amount. We sincerely apologise for the inconvenience this has caused you. Kind Regards Dan
Posted 1 year ago
“Very efficient and very pleased with what I bought would definitely recommend”
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Posted 1 year ago
“I could not believe how quickly my order arrived and it was fantastic, truly a bargain. I would buy again from BargainMax!”
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Posted 1 year ago
“Really nice kitchen. My son love it.”
True Toys 5 star review on 22nd February 2025
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Posted 1 year ago
“Good service and quick delivery”
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Posted 1 year ago
“great delivery”
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Posted 1 year ago
“Easy to order, delivery as stated, competitive pricing.”
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Posted 1 year ago
“Good delivery very pleased with my purchases”
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Posted 1 year ago
“Everything I have brought from here has been fantastic very happy the delivery is so quick aswell definitely 5 * thank you 😊”
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Posted 1 year ago
“Great product excellent condition”
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Posted 1 year ago
“I was a bit worried reading some of the reviews but I could see bargain max has replied to most of the negative comments trying to assist customers. The item arrived quickly and as described at half the price of other retailers. Would absolutely recommend.”
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Posted 1 year ago
“Really good toy, wasn’t actually expecting it to come I was quite dubious as I’d never ordered from here before. I ordered the Jurassic world train set and it was fantastic! It’s gone away for my boys bday but he’s going to absolutely love it! Thanks so much again”
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Posted 1 year ago
“Fast delivery, good pricing, will definitely use again.”
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Posted 1 year ago
“Great price and value for money”
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Posted 1 year ago
“Great toys great prices highly recommend”
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Posted 1 year ago
“Great toys and good deals. I normally shop from Bargain Max as they are normally cheaper than elsewhere. My daughter loves her gifts.”
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Posted 1 year ago
“Excellent service,very quick delivery and very competitive prices, We'll definately be using Bargain Max again. Thank you!”
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Posted 1 year ago
“Nice goods but the packaging has totally collapsed and been replaced by courier so the boxes were damaged and yours has fallen out into the mud… not the best!”
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Posted 1 year ago
Hello Kimberley, Thank you so much for sharing your thoughts on the product! We're thrilled to hear you're enjoying it. I'm really sorry to hear about the packaging issue, though. I've sent you an email to gather a bit more information so we can get to the bottom of this. Warm regards, Dan
Posted 1 year ago
“Genuine toys new in box with fast delivery for excellent prices and much cheaper than amazon or other stores. Postage takes 2-3 days which was fine for us. Website browsing could be made better please”
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Posted 1 year ago
“Fantastic service quick and efficient, amazing price too. My little boy was super happy on his birthday!”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,137 reviews