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True Toys Reviews

4.6 Rating 11,181 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Delivered on time and toy was as described”
Helpful Report
Posted 4 years ago
“Very good prices, very quick delivery - very pleased with purchase”
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Posted 4 years ago
“Arrived in good time and looks good in the box, but is a birthday present and unopened.”
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Posted 4 years ago
“Great price and my Granddaughter love it!”
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Posted 4 years ago
“Very happy with the order I made, was boxed well, safely and my order was spot on and delivered on time, will defo use again *****”
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Posted 4 years ago
“I Had no problem with bargain max I always had Great service from them and they always deliver my order externally fast”
True Toys 5 star review on 28th April 2022
Helpful Report
Posted 4 years ago
“Reasonable prices and very fast delivery, would certainly recommend!”
Helpful Report
Posted 4 years ago
“Awful experience!!!! Ordered 9 ago and paid for order and they never sent it out! Now my son will not have his birthday present on time. Customer service is awful, 5 days to reply to an email and when they finally do and admit the order was never sent they then ask if I want next day delivery, I reply straight away and 8 hours later still no reply so won’t even get the product tomorrow. Will never order from here again and urge others to not risk it either!!!”
Helpful Report
Posted 4 years ago
“The worst service ever!!! Never back again!!! Its 7 days since I ordered next day delivery! Still no order,upset child without birthday present! Please don't buy here!!!!!”
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that! As your order was placed over the bank holiday weekend, it was dispatched on the next working day. Unfortunately, your parcel was lost in transit and has now been replaced. Thanks and I'm sorry for any inconvenience caused, BargainMax Customer Care
Posted 4 years ago
“Paid for next say delivery still waiting 4 days later”
Helpful Report
Posted 4 years ago
Hi, I'm really sorry about that! Please get in touch with us at support@bargainmax.co.uk so we can look into this for you without delay. Thanks, BargainMax Customer Care
Posted 4 years ago
“Thomas 10 inch bike. Built it one of the nuts was on so tightly we couldn't get it off. Spoilt the day and can't put stabilisers on as nut won't budge”
Helpful Report
Posted 4 years ago
“Minecraft book and potty my son loves the potty the sounds of flushing the potty makes it like he on a big boy toilet and the songs for brushing your teeth and washing you hands teaches more progress with it all it is the best one to buy and it can be used for a seat and a step to reach the sink and it was cheaper then in the shops thank you bargain max I'll be using you again”
Helpful Report
Posted 4 years ago
“DO NOT SPEND YOUR MONEY ON THIS SITE!!! Absolutely appalling customer service. Spent a lot of money and chose next day delivery and did not receive my order still a week later. No matter how many times I call, no one can give me any answers as to where my order might be and are refusing me a refund until the order is delivered. Nothing short of disgusting”
Helpful Report
Posted 4 years ago
I'm sorry about the delay with your order. I can see a replacement has been sent and received. Thanks!
Posted 4 years ago
“Ordered a fisher price bath, ordered on this site and paid more for this specific one and received a totally different bath. The bath I received is £10 cheaper than what I paid! I don’t have the time to take it back as it’s now needed for a baby. Terrible won’t be using this site again.”
Helpful Report
Posted 4 years ago
Hi We really do aplogise this has happened please do get in touch we can offer a simple solution always. Many thanks, Customer care customercare@bargainmax.co.uk
Posted 4 years ago
“Brillant get lovely stuff for grandchildren love it thank you so much”
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Posted 4 years ago
“Fantastic and quick service will definitely use again”
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Posted 4 years ago
Thank you. Great review
Posted 4 years ago
“Been waiting over 2 weeks now since my order was despatched. Contacted this company who are making me wait longer!! Sons birthday been and gone. Upset boy without a gift. I’m furious”
Helpful Report
Posted 4 years ago
Hi, I can see that we supported by despatching on express and did manage to deliver the wanted item the next day for you. We apologize that you had this experience initially with our carrier Many thanks Charlie
Posted 4 years ago
“Fantastic customer service and great prices.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to review
Posted 4 years ago
“I ordered a dolls house it came all chipped and some of the wood was cracked this was disappointing as it was Christmas Eve I realised and when you pay 231pound you done expect it to be damaged”
Helpful Report
Posted 4 years ago
Hi we want everyone to have the best possible experience with all our toys so please do get in touch and the team will of course support this failure for you either via https://www.bargainmax.co.uk/help or alternatively email us at support@bargainmax.co.uk Many thanks, Customer care
Posted 4 years ago
“fantastic thank you fast delivery.”
Helpful Report
Posted 4 years ago
Thanks for the great review
Posted 4 years ago
True Toys is rated 4.6 based on 11,181 reviews