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True Toys Reviews

4.6 Rating 11,131 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,131 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Best prices, quick shipping . Highly recommend”
Helpful Report
Posted 1 year ago
“Bought my Granddaughter an Lol house for her Birthday as a surprise and she absolutely loves it, it’s exactly as advertised and was expecting, so i am very pleased with my purchase, it is well made and great value for money so would definitely recommend your company”
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Posted 1 year ago
“Excellent. Immediate posting of item ordered. Came straight away. Very impressed. Have recommended to others. Great company.”
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Posted 1 year ago
“Excellent service super fast delivery highly recommended”
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Posted 1 year ago
“I defoe recommend this site and very quick delivery”
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Posted 1 year ago
“Always good with fast deliveries and reasonable prices”
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Posted 1 year ago
“They was quick to deliver the item and arrived on time.”
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Posted 1 year ago
“Excellent product. Very fast delivery.”
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Posted 1 year ago
“I bought thr harumikabfor my daughter both for Christmas and for her birthday. Quick delivery and a great product. Will use Bargsinmanx again”
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Posted 1 year ago
“Superfast arrival great item for price 👌”
True Toys 5 star review on 25th January 2025
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Posted 1 year ago
“I ordered 2 gifts for my sons birthday and only one turned up and still not had an update where my other one is. Customer service team were useless and told me I would have one sent out straight away 2 weeks later still no sign or information. Very disappointed”
Helpful Report
Posted 1 year ago
Hello Georgina, Thanks for leaving a review and I'm sorry your parcel went missing. I have looked into this for you, and I cannot see any communication where our team have agreed to send out a replacement item, as we are still investigating the missing parcel with Evri for you, this is to try and locate the parcel, once the investigation has been concluded, we will certainly contact you directly to resolve this for you. Kind Regards Dan
Posted 1 year ago
“Love BargainMax, every item purchased has been even better than described and such bargains.”
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Posted 1 year ago
“Customers service like no other”
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Posted 1 year ago
Hello Michael, Thanks for leaving us review based on the service you have received. We would love to know more as to why you scored our Customer Services 1/5, on this occasion, as we take all feedback seriously and are committed to provide an exceptional service at all times. Kind Regards Dan
Posted 1 year ago
“Terrible customer service after receiving a pink slide -opened box and no fixing ! A blue and red slide was ordered for my grandsons birthday ! After a 3 day no contact with Bargin max I had to then contact them - 60% discount was eventually offered for a product not fit for purpose, the alternative was for me to return and pay postage a very long drawn out battle for a refund . My grandson did not receive his slide for his 2nd birthday ! Would I recommend Bargin max absolutely not !”
Helpful Report
Posted 1 year ago
Hello Claire, Thanks for leaving us a review and we apologise you had received the wrong item. I have looked into this for you, and I can see our Customer Service Team handled and resolved the problem for you immediately. Kind Regards Dan
Posted 1 year ago
“After being let down by another company on the same product I found BargainMax advertising the kids electric scooter. I selected the scooter and paid for next day delivery which was more expensive than normal but I just wanted to make sure I received the scooter. Next day came and went as did the next! By this time I thought I had been scammed! When it eventually arrived the delivery driver told me that I was lucky to have received my delivery when i did and that paying for next day delivery was a waste of money,that it was never going to be delivered the following day. Overall I'm delighted with my product it was good value for my money but disappointed in the delivery service.”
Helpful Report
Posted 1 year ago
“I didn't get what I want. Still I didn't get any instructions how to refund wrong parcel . Very disappointed ☹️”
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Posted 1 year ago
Hello Izabela, Thanks for leaving us a review. I have looked into this for you and I can see our Customer Services Team, responded with information on how to return the wrong item received, all we need is the return tracking number to confirm the status of the return so that we can proceed with the refund, please can you forward a copy of the this to support@bargainmax.co.uk and we will be happy to help with this. Kind Regards Dan
Posted 1 year ago
“Excellent service and great prices, highly recommend”
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Posted 1 year ago
“Love bargain max, they have some absolute bargains that are much cheaper than elsewhere. Delivery is always quick and reliable and ordering is easy. Always have so many different Barbie’s too which is amazing for my daughter. Have ordered a few times now and never had any problems and recommend to family and friends.”
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Posted 1 year ago
“Good value for money. Clear updates on status of order.”
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Posted 1 year ago
“Amazing items!”
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Posted 1 year ago
True Toys is rated 4.6 based on 11,131 reviews